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  • FIRST POST
    • victoriavictorious
    • By victoriavictorious 7th Mar 18, 6:05 PM
    • 198Posts
    • 278Thanks
    victoriavictorious
    How do people ever manage to book viewings??
    • #1
    • 7th Mar 18, 6:05 PM
    How do people ever manage to book viewings?? 7th Mar 18 at 6:05 PM
    Our house recently went under offer and we need to find a house to buy but not having much luck arranging viewings. In theory at least, we're in a good position as we don't need a mortgage and there is no chain below our buyer.
    Yet we're finding it impossible to book a viewing and penetrate the layers of lazy, unprofessional, unreliable EAs (and possibly sellers) who don't seem to give a rat's whether they sell or not.

    Attempts to book viewings so far:
    HOUSE A - (my favourite and I'm gutted!) = SSTC 2 days ago, almost immediately after it went on the market but it's still on Rightmove, with no indication that it's even under offer. Agent said it 'takes time to mark them as sold.'
    So how come our own agent managed to mark our house as sold on RM within 5 minutes of us accepting the offer?
    HOUSE B - tried to book a viewing but told it had been taken off the market 3 months ago, yet it's still being advertised. It had received a full asking price offer but seller apparently never got back to the buyer as to whether they'd accepted it or not,, then took it off the market (yet there it still is!)
    Agent promises to email details of another similar house 'now.' She does not send anything.
    HOUSE C - a slightly quirky house with 'limited appeal' that has been on the market a couple of months. Yay, still available so I try to book a viewing. Agent says he'll contact seller and call back to confirm. He does not.
    It will involve a 2 hour+ train journey, so it's not exactly up the road and needs to be planned.
    If the agent was unable to contact the seller to arrange a viewing, he could at least have let us know that by the close of business - he has all our contact details. Doesn't exactly fill us with confidence for a smooth transaction further down the line!

    Our own (online) agent has been fantastic and puts this lot to shame. Our viewers remarked on how efficient they were.
    I'm perfectly polite & civilised when I call, so I can only think it's maybe because we won't be requiring their mortgages that we're getting such cr*p customer service?
    Last edited by victoriavictorious; 07-03-2018 at 6:08 PM.
Page 1
    • betsie
    • By betsie 7th Mar 18, 6:15 PM
    • 407 Posts
    • 395 Thanks
    betsie
    • #2
    • 7th Mar 18, 6:15 PM
    • #2
    • 7th Mar 18, 6:15 PM
    Is it worth putting a note through house A's door if they have just accepted an offer. You may be in a better position and they might let you have a look round. The worst that can happen is you hear nothing.
    • victoriavictorious
    • By victoriavictorious 7th Mar 18, 6:22 PM
    • 198 Posts
    • 278 Thanks
    victoriavictorious
    • #3
    • 7th Mar 18, 6:22 PM
    • #3
    • 7th Mar 18, 6:22 PM
    Is it worth putting a note through house A's door if they have just accepted an offer. You may be in a better position and they might let you have a look round. The worst that can happen is you hear nothing.
    Originally posted by betsie
    Oh, I'd love to, but a) I have no idea of the house number. It's a 'tucked away' house that isn't on Street view. And b) that's also 2-plus hours away so it would have to be a letter, If I knew the house no.
    • glentoran99
    • By glentoran99 7th Mar 18, 6:28 PM
    • 5,248 Posts
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    glentoran99
    • #4
    • 7th Mar 18, 6:28 PM
    • #4
    • 7th Mar 18, 6:28 PM
    Oh, I'd love to, but a) I have no idea of the house number. It's a 'tucked away' house that isn't on Street view. And b) that's also 2-plus hours away so it would have to be a letter, If I knew the house no.
    Originally posted by victoriavictorious


    Surely the house number is where you seen it advertised?
    • victoriavictorious
    • By victoriavictorious 7th Mar 18, 6:32 PM
    • 198 Posts
    • 278 Thanks
    victoriavictorious
    • #5
    • 7th Mar 18, 6:32 PM
    • #5
    • 7th Mar 18, 6:32 PM
    Surely the house number is where you seen it advertised?
    Originally posted by glentoran99
    No they don't mention it in the listing, only the street name. I'll try and find it on Zoopla.
    • victoriavictorious
    • By victoriavictorious 7th Mar 18, 6:52 PM
    • 198 Posts
    • 278 Thanks
    victoriavictorious
    • #6
    • 7th Mar 18, 6:52 PM
    • #6
    • 7th Mar 18, 6:52 PM
    ...Well I found it and have composed a letter, but will ask them to keep us in mind should this sale not proceed, as I would feel bad for the original buyers. Also I would not feel confident that the same thing would not be done to me if someone else offered more further down the line.
    • Smodlet
    • By Smodlet 7th Mar 18, 6:56 PM
    • 3,004 Posts
    • 6,045 Thanks
    Smodlet
    • #7
    • 7th Mar 18, 6:56 PM
    • #7
    • 7th Mar 18, 6:56 PM
    Do you know anyone who lives in the area? Could they perhaps do a bit of recce for you and tell you the number? Would you consider calling several other EAs in House A's vicinity and telling them of your bad experience with one of their competitors? You might just come across one who knows of the house and lets slip the number. If these EAs are so useless (and I have no problem believing they are) is there a head office you can contact to try to get a fire lit under their lazy butts?

    Failing all the above, if you are determined, I would plan a day out including a nice pub lunch and flipping well deliver the note myself. Depends how hard you want to work. OH and I once viewed seven houses in one day, not all in the same county. It required military planning but we were old hands by then. Not the funnest way to spend a day but needs must.

    Good luck, though this might be one of those situations where you have to make your own.

    ETA: Cross posted. Oh well.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • JoJo1978
    • By JoJo1978 7th Mar 18, 7:12 PM
    • 344 Posts
    • 424 Thanks
    JoJo1978
    • #8
    • 7th Mar 18, 7:12 PM
    • #8
    • 7th Mar 18, 7:12 PM
    We conducted a long distance house hunt last year. If the places you're interested in are all in a similar area, start by putting aside your feelings on the profession and ring around all the local agents in that area, get on their books and explain what you're after. That should mean you get advance warning of properties about to come on the market before they hit Right Move etc.

    We booked a couple of weekends away in the towns we were interested in, the first one to explore/"live" there and do a recce of the decent roads etc. The second trip we did intensive house viewings c. 6-10 a day. Once the local EAs realised this is how we were playing it they were actually really helpful, even working with each other to make sure we could get between appointments with different agents. We were cash buyers not requiring mortgage ssrvices either.

    When I rang to enquire about listings the EAs gave me the house number/postcode. Sometimes I also found them on the titles of the floorplans on RM etc. So worth looking there. I hope your luck changes and that you get to the fun viewing bit...but try to find one before you get to house 40 like us!
    Hamster in the wheel (London) 1999-2017
    Mortgage free since 2015; Pension pot sorted 2017
    Part-time gigger and charity volunteer 2018
    • Smodlet
    • By Smodlet 7th Mar 18, 7:35 PM
    • 3,004 Posts
    • 6,045 Thanks
    Smodlet
    • #9
    • 7th Mar 18, 7:35 PM
    • #9
    • 7th Mar 18, 7:35 PM
    We must have looked at close on a hundred. No kidding. It was ssshhh.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • victoriavictorious
    • By victoriavictorious 7th Mar 18, 7:53 PM
    • 198 Posts
    • 278 Thanks
    victoriavictorious
    Thanks Smodlet and JoJo78.

    We have 2 different counties to look in, each 2 hours away from where we live at the moment. We like both equally and don't mind which one we end up in - it's just a matter of which place comes up with the right house first!
    The main problem at the moment is that there is little or nothing on the market to buy, (we had at least 20 houses bookmarked but they were all sold just before we went under offer, with nothing to replace them) and the very few houses we *have* found, have been in both towns (at opposite ends of the country!), it's just been impossible to arrange viewings for them.
    We had indeed planned to spend a few days away viewing, but it would be a waste at the moment, as there's literally nothing to view any more, and it's so hard setting up even one viewing, let alone have them dovetail into each other with different agents.
    We have in fact registered with the three agents mentioned in my original post (will have to try more) but tbh, not very confident that they'll bother getting in touch - one has already *not* followed through on a promise to email a property and the other has not called us back to confirm a viewing. They know we would be going there especially too.
    We're also reluctant to get on the wrong side of the agents (at the moment at least), or we may never get to see anything!
    Last edited by victoriavictorious; 07-03-2018 at 7:55 PM.
    • Margot123
    • By Margot123 7th Mar 18, 7:59 PM
    • 804 Posts
    • 818 Thanks
    Margot123
    Oh, I'd love to, but a) I have no idea of the house number. It's a 'tucked away' house that isn't on Street view. And b) that's also 2-plus hours away so it would have to be a letter, If I knew the house no.
    Originally posted by victoriavictorious
    What about Google Earth?
    I've found you can have a good nosy round the whole property then, and see how it is overlooked (if at all).
    Also shows changes over time. Perhaps a neighbour that likes adding more and more to their property, and things like that.
    • resk
    • By resk 8th Mar 18, 9:36 AM
    • 28 Posts
    • 14 Thanks
    resk
    Move to Aberdeen?
    • Lokolo
    • By Lokolo 8th Mar 18, 9:42 AM
    • 19,980 Posts
    • 15,109 Thanks
    Lokolo
    One of the national chains around me purposely keeps their properties on long after they are sold so they can get your details on their system.

    You need to just look on Rightmove every day for Added in Last 24 Hours. Check in the mornings. Anything that comes up that you like the look of, give the EA a ring.

    Anything that's been up 3+ months is likely sold, overvalued, or the sellers just taking the mickey (imo).
    • victoriavictorious
    • By victoriavictorious 8th Mar 18, 8:13 PM
    • 198 Posts
    • 278 Thanks
    victoriavictorious
    Well, 36 hours after phoning the EA to book a viewing for House C, he STILL hasn't got back to us, but it's been reduced today by 10K! Too late now - we've made other plans for the day we wanted, so probably won't bother with it now. EA has lost the vendor a potential sale and they don't even know it.
    We did manage to book a couple of other viewings but they weren't quite right.
    The search continues.....
    • Crashy Time
    • By Crashy Time 8th Mar 18, 9:00 PM
    • 6,061 Posts
    • 2,345 Thanks
    Crashy Time
    http://www.housepricecrash.co.uk/forum/index.php?/topic/232342-new-house-price-index-has-uk-house-prices-falling-47-q4-2017/&
    • new_owner
    • By new_owner 9th Mar 18, 8:40 AM
    • 211 Posts
    • 75 Thanks
    new_owner
    I wish someone would tell the area I live the prices are dropping... Going up at a very steady rate...
    • dunroving
    • By dunroving 9th Mar 18, 8:58 AM
    • 1,163 Posts
    • 812 Thanks
    dunroving
    I wish someone would tell the area I live the prices are dropping... Going up at a very steady rate...
    Originally posted by new_owner
    Where I am looking too, increase of 10% since last year. However, in general I'd say this hasn't affected my ability to book viewings.

    Yes, some estate agents are very tardy at responding, and although I registered with all the local estate agents, only some are sending new properties on the market.

    Yes, it seems like some owners almost don't want to sell their property.

    But overall, the balance of complete numpties and people who are more on the ball is similar to what I'd expect in any other sector of society or any other profession.
    Last edited by dunroving; 09-03-2018 at 10:00 AM.
    (Nearly) dunroving
    • buglawton
    • By buglawton 9th Mar 18, 9:03 AM
    • 7,330 Posts
    • 3,790 Thanks
    buglawton
    It was on the news yesterday that EAs have the lowest stock in all time at the moment (or the past 20 years).
    It seems the last stamp duty concession has only muddied the market further as its put wise first time buyers off buying starter homes to rather wait till they can afford their first family home.

    Stamp duty on ordinary family homes needs to be urgently abolished. Its put me off even thinking about downsizing or relocating for lifestyle reasons.
    • AdrianC
    • By AdrianC 9th Mar 18, 9:23 AM
    • 17,374 Posts
    • 15,705 Thanks
    AdrianC
    HOUSE A - (my favourite and I'm gutted!) = SSTC 2 days ago, almost immediately after it went on the market but it's still on Rightmove, with no indication that it's even under offer. Agent said it 'takes time to mark them as sold.'
    So how come our own agent managed to mark our house as sold on RM within 5 minutes of us accepting the offer?
    Originally posted by victoriavictorious
    When we bought this house, the EA never flagged it as under offer or sstc or anything, right up until completion, when they simply took it off...

    HOUSE B - tried to book a viewing but told it had been taken off the market 3 months ago, yet it's still being advertised.
    ...and if anybody had called about it, that's what they'd have been told.

    so I can only think it's maybe because we won't be requiring their mortgages that we're getting such cr*p customer service?
    Ah, so you're telling them you won't even talk to their finance guy? THAT's why they're not taking you seriously.

    Are all agents like that? No. But you're talking about a sample of one here.
    • buggy_boy
    • By buggy_boy 10th Mar 18, 9:39 AM
    • 410 Posts
    • 271 Thanks
    buggy_boy
    Crashy time at it again, this time being even lazier... Its a new index and its telling us prices are dropping, lets believe this rather than the established indexes including the land registry that are saying they are very slightly going up... All hail the new only truthful index (Unless it changes to show a positive in which case its a new index that can't be trusted).
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