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  • FIRST POST
    • Moona123
    • By Moona123 7th Mar 18, 5:03 PM
    • 1Posts
    • 0Thanks
    Moona123
    Halifax clarity card conversion ? Please help?
    • #1
    • 7th Mar 18, 5:03 PM
    Halifax clarity card conversion ? Please help? 7th Mar 18 at 5:03 PM
    Hi Iím hoping someone can help Iíve had the clarity card for few years now and I understand halifax use the MasterCard conversion tool to process transactions? Which can take few days as sometimes can take time for transaction to be processed online.

    I have quite a large discrepancy with rates of conversion applied as to what it shows on MasterCard and what halifax charged me ? Can someone please help?

    Below are the details?
    I am disputing the rates of conversion as I do not believe you have used the MasterCard exchange rate service used on the clarity card.

    Below are the MasterCard exchange rates directly sourced from their website ;
    8th Feb MASTER CARD RATE IS 5.16 dirhams
    9th Feb Mastercard rate is 5.14 dirham
    10 Feb MC RATE IS 5.14 dirham
    11th Feb MC RAT IS 5.14 dirham
    12th Feb MC RATE IS 5.10 dirham
    13th Feb MC RATE IS 5.11 dirham
    14th Feb mc rate is 5.13 dirham
    15th Feb mc rate is 5.18 dirham
    16th Feb mc rate is 5.19 dirham
    17th Feb mc rate is 5.19 dirham
    18th Feb mc rate is 5.19 dirham
    19th Feb mc rate is 5.15 dirham
    20th Feb mc rate is 5.15 dirham
    21st Feb mc rate is 5.14 dirham
    22nd Feb mc rate is 5.13 dirham


    Below are my transactions and rates you have applied which I believe are incorrect and do not coincide with the above rates ; INFORMATION SOURCED FROM MY BANK STATEMENT

    TRANSACTIONS FROM 9th
    9th ABU DHABI ISLAM 200 dirhams / £39.49 = 5.06 dirhams

    9th DOUBLETREE BY HILTON R 80 dirhams / £15.80 = 5.06 dirhams

    9th BRANDS INTERNATIONAL 205 dirhams / £40.48 = 5.06 dirhams

    11th SEPHORA 419 dirhams / £82.73 = 5.06 dirhams

    12th double tree 57.75 dirhams / £11.39 = 5.07 dirhams

    13th ABU DABHI ISLAM 100dirham / 19.67= 5.08 dirhams

    13th NYX 78 dirhams / £15.34 = 5.08 dirhams

    13th habtoor grand 120 dirhams / £23.60 = 5.08 dirhams

    13th double tree 57.75 dirhams /£11.36 = 5.08 dirhams

    14th Abu dabhi 1000 dirhams / £197.17 = 5.07

    15 th Bollywood Park 350 dirhams / £68.01= 5.146

    16th Union National 100dirhams / £19.43 = 5.146

    16 th Sephora 320 dirhams / £62.19 = 5.145

    17th 00000202 300dirhams / £58.30 = 5.145

    18th balmain 273 dirhams / £53.05 = 5.146

    18th Shake shack 60dirhams/£11.66 =5.145

    19 th Dubai duty free 602 dirhams / £117.38= 5.128 dirhams

    19th McDonald 60dirhams / £11.72= 5.119 dirhams
Page 1
    • Brynsam
    • By Brynsam 7th Mar 18, 5:33 PM
    • 1,144 Posts
    • 770 Thanks
    Brynsam
    • #2
    • 7th Mar 18, 5:33 PM
    • #2
    • 7th Mar 18, 5:33 PM
    Make a formal complaint to Halifax, setting out the information just as you have presented it above.
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