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    • Cazz1993
    • By Cazz1993 7th Mar 18, 3:47 PM
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    Cazz1993
    Parcel stuck in local delivery office for 2 days
    • #1
    • 7th Mar 18, 3:47 PM
    Parcel stuck in local delivery office for 2 days 7th Mar 18 at 3:47 PM
    I ordered an item online using the 48 hour signed for delivery with Royal Mail. Yesterday on the tracking page it said 'Your Item was received by (my local delivery office) on 2018-03-06 and is now due for delivery today. We normally expect to deliver your items to your address between 7:35am - 11:35am.'

    It never arrived yesterday. I checked again a few times today and it's still saying the same message. The funny thing is that I live a 5 minute WALK from the delivery office, so surely it should have arrived by now? I can't go and collect it because I don't have one of those cards as they never attempted to deliver it.

    I watched a documentary recently about the Royal Mail, and you saw posties pushing parcels to the side and forgetting about them, and I'm worried that's happened to mine.
    Last edited by Cazz1993; 07-03-2018 at 3:51 PM.
Page 1
    • baza52
    • By baza52 7th Mar 18, 3:57 PM
    • 2,143 Posts
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    baza52
    • #2
    • 7th Mar 18, 3:57 PM
    • #2
    • 7th Mar 18, 3:57 PM
    some parts of the UK had a little snow recently perhaps they are behind as a result of this.
    • gazebo
    • By gazebo 7th Mar 18, 4:10 PM
    • 436 Posts
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    gazebo
    • #3
    • 7th Mar 18, 4:10 PM
    • #3
    • 7th Mar 18, 4:10 PM
    If you take your mobile device to the delivery office with the tracking number and show ID with address verification, you may be able to collect it.

    Numerous offices are currently unable to clear their backlogs following the recent snow.
    • Cazz1993
    • By Cazz1993 7th Mar 18, 4:16 PM
    • 3 Posts
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    Cazz1993
    • #4
    • 7th Mar 18, 4:16 PM
    • #4
    • 7th Mar 18, 4:16 PM
    Yes, I understand that, but what's the point in 'due for delivery today' instead of being truthful and saying something like "due to recent weather conditions, your item might be delayed"
    • gazebo
    • By gazebo 7th Mar 18, 4:37 PM
    • 436 Posts
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    gazebo
    • #5
    • 7th Mar 18, 4:37 PM
    • #5
    • 7th Mar 18, 4:37 PM
    It's an automated message sent when it's scanned into your delivery office - the message probably came from the people you ordered the item from, so your annoyance could be directed to them.

    Your local delivery office could and perhaps should have scanned it as delivery not attempted. You would have had a further message telling you it was not out for delivery. Please understand they are probably a little snowed under right now
    • custardy
    • By custardy 8th Mar 18, 12:19 PM
    • 33,453 Posts
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    custardy
    • #6
    • 8th Mar 18, 12:19 PM
    • #6
    • 8th Mar 18, 12:19 PM
    Yes, I understand that, but what's the point in 'due for delivery today' instead of being truthful and saying something like "due to recent weather conditions, your item might be delayed"
    Originally posted by Cazz1993
    because the system is designed for standard scenarios.
    The text you got is auto generated when the DO scans the item as recived at the office.
    They have to scan the item to 'stop the clock' from the network.

    A notification like the daily one on RMs site?

    https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update


    Thursday 8 March 2018
    Despite fresh snow this morning in parts of North Wales and the North of England, Royal Mail services have returned to normal across almost all of the UK, following the recent adverse weather. Deliveries and collections should be made in almost all areas today, with the exception of just a few, more rural areas, where access remains difficult; these include some central parts of Scotland, south eastern parts of Wales, rural South West England and a small number of areas in South East England. In these areas we are attempting to deliver and collect mail wherever it is safe for us to do so. Across the rest of the country we!!!8217;re making great progress in clearing all main on hand in our network and expect to have this completed by the end of the week.

    We're sorry for the continued disruption to mail deliveries and collections experienced by some of our customers, as a result of the recent severe weather conditions. We're making good progress in our efforts to recover services as quickly as possible in all areas.
    im curious what was the documentry you watched with posties pushing parcels?
    Last edited by custardy; 08-03-2018 at 12:23 PM.
    • ThumbRemote
    • By ThumbRemote 8th Mar 18, 1:54 PM
    • 3,883 Posts
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    ThumbRemote
    • #7
    • 8th Mar 18, 1:54 PM
    • #7
    • 8th Mar 18, 1:54 PM
    A notification like the daily one on RMs site?

    https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

    Despite fresh snow this morning in parts of North Wales and the North of England, Royal Mail services have returned to normal across almost all of the UK, following the recent adverse weather. Deliveries and collections should be made in almost all areas today, with the exception of just a few, more rural areas, where access remains difficult; these include some central parts of Scotland, south eastern parts of Wales, rural South West England and a small number of areas in South East England. In these areas we are attempting to deliver and collect mail wherever it is safe for us to do so. Across the rest of the country we’re making great progress in clearing all main on hand in our network and expect to have this completed by the end of the week.
    Originally posted by custardy
    That notification is an embarassment.
    Services have returned to normal
    There's still a backlog of main (sic) to be delivered, so they haven't returned to normal at all.
    • custardy
    • By custardy 8th Mar 18, 2:14 PM
    • 33,453 Posts
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    custardy
    • #8
    • 8th Mar 18, 2:14 PM
    • #8
    • 8th Mar 18, 2:14 PM
    That notification is an embarassment.
    Services have returned to normal
    There's still a backlog of main (sic) to be delivered, so they haven't returned to normal at all.
    Originally posted by ThumbRemote
    Not really. it means collections & deliveries (in the main)are in place.
    You could say the same for a busy week in RM. They dont clear the network daily
    • NBLondon
    • By NBLondon 8th Mar 18, 2:14 PM
    • 1,771 Posts
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    NBLondon
    • #9
    • 8th Mar 18, 2:14 PM
    • #9
    • 8th Mar 18, 2:14 PM
    I went to my local DO last night clutching my red card to pick up a package. There were 3 redshirts on duty (usually 2) and I heard one explaining "If the card was left today, we may not have tracked the item back in yet and we won't be able to find it because we've got a backlog of 3000 behind here..." Sounds like they are doing the best they can.
    Womble #7 - Running Total £9.68 $1.99 €3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • cattie
    • By cattie 8th Mar 18, 2:30 PM
    • 7,761 Posts
    • 5,285 Thanks
    cattie
    I've been to the local delivery office twice this week & still my parcel hasn't been scanned back in after delivery was attempted on Monday. I was told they hope to have cleared the backlog by Saturday as lots of staff are working overtime on trying to catch up.
    The bigger the bargain, the better I feel.

    I should mention that there's only one of me, don't confuse me with others of the same name.
    • custardy
    • By custardy 8th Mar 18, 2:44 PM
    • 33,453 Posts
    • 28,352 Thanks
    custardy
    I've been to the local delivery office twice this week & still my parcel hasn't been scanned back in after delivery was attempted on Monday. I was told they hope to have cleared the backlog by Saturday as lots of staff are working overtime on trying to catch up.
    Originally posted by cattie
    Its really all they can do in deliveries.Mail centres have access to agency workers,its not really viable for deliveries.
    • Iamzee
    • By Iamzee 9th Mar 18, 1:29 PM
    • 61 Posts
    • 70 Thanks
    Iamzee
    Can be due to bad weather condition that it's delayed. It happened to me last year and you can't do anything about it except wait. The messages you got are automated and as such aren't exactly gonna give you information about the cause of delay.
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