Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • H1a3rt
    • By H1a3rt 7th Mar 18, 2:51 PM
    • 29Posts
    • 22Thanks
    H1a3rt
    Where is my BT reward card?
    • #1
    • 7th Mar 18, 2:51 PM
    Where is my BT reward card? 7th Mar 18 at 2:51 PM
    Hi Folks, I recently moved to BT from talk talk in a good corporate deal. It included zero activation Superfast Fibre, BT sports for 18 months and a 95 reward card for 29.99 a month.

    Once I had completed the order I heard nothing about the BT sports. After several online chats , providing them a screenshot of the deal (lucky i took one as it was no longer available) and a phone call I got BT sports activated and an apology.

    Its now been a few weeks and I have heard nothing about my reward card, has anyone had any experience of this? Does it come later in the post? I really don't want to call them again as it was brutal dealing with the Indian call centre. Any help would be great.
Page 1
    • Oakdene
    • By Oakdene 7th Mar 18, 2:57 PM
    • 1,926 Posts
    • 7,074 Thanks
    Oakdene
    • #2
    • 7th Mar 18, 2:57 PM
    • #2
    • 7th Mar 18, 2:57 PM
    You need to claim the card

    https://www.vouchers.bt.com/claim-my-reward/
    Hiraeth
    • H1a3rt
    • By H1a3rt 7th Mar 18, 3:16 PM
    • 29 Posts
    • 22 Thanks
    H1a3rt
    • #3
    • 7th Mar 18, 3:16 PM
    • #3
    • 7th Mar 18, 3:16 PM
    Thanks, tried that and there are no rewards pending under my reward
    • mije1983
    • By mije1983 7th Mar 18, 5:10 PM
    • 2,969 Posts
    • 18,817 Thanks
    mije1983
    • #4
    • 7th Mar 18, 5:10 PM
    • #4
    • 7th Mar 18, 5:10 PM
    Have you contacted the promotor of the corporate deal? Maybe the 95 was from them rather than BT?

    Even if it was from BT directly, you may get more luck talking to the promotor, as they may hold some sway with BT especially if they throw a lot of business their way.

    • H1a3rt
    • By H1a3rt 7th Mar 18, 7:43 PM
    • 29 Posts
    • 22 Thanks
    H1a3rt
    • #5
    • 7th Mar 18, 7:43 PM
    • #5
    • 7th Mar 18, 7:43 PM
    I sent the deal screenshot to BT via a chat session. The guy quickly added the reward card to my account. I have now claimed it, but seems the system BT use is a bit hit and miss.
    • moremore
    • By moremore 10th Mar 18, 12:04 PM
    • 444 Posts
    • 102 Thanks
    moremore
    • #6
    • 10th Mar 18, 12:04 PM
    • #6
    • 10th Mar 18, 12:04 PM
    That's no good hit and miss creating hassle for you...
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,327Posts Today

5,922Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin