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  • FIRST POST
    • kevanf1
    • By kevanf1 7th Mar 18, 9:02 AM
    • 297Posts
    • 210Thanks
    kevanf1
    Home grocery NONE delivery
    • #1
    • 7th Mar 18, 9:02 AM
    Home grocery NONE delivery 7th Mar 18 at 9:02 AM
    Do I have any sort of 'comeback' rights on this one please? Last week my wife and I placed a grocery shop order with one of our local supermarkets (not naming at this point). We have been using this particular supermarket for online grocery shopping for well over a year but have been let down badly in the past. This order was placed on Tuesday for a Thursday delivery mindful of the impending bad weather. Thursday came and went and we did indeed have that bad weather though significantly it was not too bad round by us. Sadly our shopping did not arrive. We had no notification of them not being able to deliver despite them having two different phone numbers and an e-mail address. Our delivery was supposed to be between 7pm and 8pm. I accept that the roads were not good due to ice and snow and would not expect anybody to risk life and limb to bring m shopping. What I am angry about is the lack of communication to inform me of what was going on. Just to add to this a friend of ours only a few doors up the road had their groceries delivered by this supermarket the very next morning.

    It has taken nearly a week to get a refund on the order because for days it was stating that the order had been delivered. All we have had in the way of communication is an e-mail to tell us our order has been cancelled and that only came today, the following Wednesday.

    Do we have any redress? I have already cancelled our rolling monthly pass and will not be getting home shopping from this supermarket again.

    I should add that I am practically housebound and unable to drive anymore. My wife cannot drive due to dodgy eyesight. We were very low on both basic food items and major stuff which is why the order was submitted 3 days previously. My wife ended up having to walk about 2 miles to struggle back home with bread and milk. This has left her in great pain as she does suffer from arthritis and permanent back pain.
    Last edited by kevanf1; 07-03-2018 at 9:06 AM. Reason: Added more relevant details.
    Kevan - a disabled old so and so who, despite being in pain 24/7 still manages to smile as much as possible
Page 2
    • Les79
    • By Les79 7th Mar 18, 10:19 PM
    • 262 Posts
    • 327 Thanks
    Les79
    I'm going to be a bit mean too I'm afraid

    You've got these illnesses/conditions and yet you had some food in the house (albiet you were "very low" as you say).

    Do you realise that bad weather like this KILLS people?! It isn't necessarily about lack of food, but more lack of shelter, warmth and water. I bet that you had all of those other comforts, along with an odd tin of soup or the crap at the back of the cupboard which you thought was a good idea at the time of buying but haven't opened in 6 months!

    I am sorry to be mean here like, because I have sympathy for your condition, but this adverse weather could have REALLY caused you problems. In the grand scheme of life a missed food order due to ADVERSE WEATHER is really not a big thing.

    Also, your wife struggling to walk 2 miles just to get a loaf of bread is foolish due to everything I've said above!

    I think you should push for some sort of goodwill gesture (25 voucher will do) but aside from that I don't really know what you'd like people to say? Technically, I am fairly confident that the company will legally be able to cancel your order at any point and simply offer you a refund. That wouldn't leave you with any recourse.
    Last edited by MSE ForumTeam3; 08-03-2018 at 9:20 AM. Reason: Quoting edited post
    • unholyangel
    • By unholyangel 7th Mar 18, 11:05 PM
    • 12,439 Posts
    • 9,743 Thanks
    unholyangel
    Personally, I'd be able to manage without getting to the shops for months (assuming I could learn to stomach coffee without milk ) but not everyone can afford to have a stock of food.
    But we were aware of the forecast for snow so OH did a quick shop for beers, bread & milk on Sunday.
    We managed with what we'd got until the buses started running again past our house on Friday lunchtime.

    There's the refund issue.
    Some people can't afford to buy 2 lots of groceries in a week so that delay may well have caused the OP hardship.
    Originally posted by Pollycat
    Not everyone will have the funds to suddenly buy extra food, but everyone should have the funds to accumulate a stock through forward planning.

    Even if its just 1 item every now and then. Rice, pasta, tins, long life or powdered milk, crackers, part baked rolls/bread......it doesn't take long to build enough enough of a supply to keep you for a week or more. I was brought up that way, including that you should try to make sure you always have flour, eggs, milk & butter (amazing how many dishes can be made with those ingredients alone or by just adding one or two others). As a result, I could go months without shopping and we'd still be well fed - might not be the fresh ingredients we prefer, but the important thing is we won't starve.
    Money doesn't solve poverty.....it creates it.
    • Pollycat
    • By Pollycat 7th Mar 18, 11:24 PM
    • 20,187 Posts
    • 54,178 Thanks
    Pollycat
    Not everyone will have the funds to suddenly buy extra food, but everyone should have the funds to accumulate a stock through forward planning.

    Even if its just 1 item every now and then. Rice, pasta, tins, long life or powdered milk, crackers, part baked rolls/bread......it doesn't take long to build enough enough of a supply to keep you for a week or more. I was brought up that way, including that you should try to make sure you always have flour, eggs, milk & butter (amazing how many dishes can be made with those ingredients alone or by just adding one or two others). As a result, I could go months without shopping and we'd still be well fed - might not be the fresh ingredients we prefer, but the important thing is we won't starve.
    Originally posted by unholyangel
    I'm confused why you've quoted my post you've just said pretty much the same thing as I have.
    • Pollycat
    • By Pollycat 7th Mar 18, 11:38 PM
    • 20,187 Posts
    • 54,178 Thanks
    Pollycat
    maybe you could answer this:
    You've said you've cancelled your rolling monthly pass (whatever that is) and aren't going to use them again but have you actually been in touch with the supermarket and told them what happened (acknowledging the weather problems) and explaining why you were not happy with the service you received?
    Originally posted by Pollycat
    Last edited by MSE ForumTeam3; 08-03-2018 at 9:20 AM. Reason: Quoting edited post
    • unholyangel
    • By unholyangel 8th Mar 18, 3:56 AM
    • 12,439 Posts
    • 9,743 Thanks
    unholyangel
    I'm confused why you've quoted my post you've just said pretty much the same thing as I have.
    Originally posted by Pollycat
    Unless I misread (and I am still misreading) your post, you said not everyone can afford to have a stock of food.

    I said perhaps not on short notice, but with enough forward planning they can. Not saying its easy, but its worth it.
    Money doesn't solve poverty.....it creates it.
    • Pollycat
    • By Pollycat 8th Mar 18, 9:31 AM
    • 20,187 Posts
    • 54,178 Thanks
    Pollycat
    Unless I misread (and I am still misreading) your post, you said not everyone can afford to have a stock of food.

    I said perhaps not on short notice, but with enough forward planning they can. Not saying its easy, but its worth it.
    Originally posted by unholyangel
    Ah, I see now.
    I was on my phone.

    I was giving the OP the benefit of the doubt and I suppose I was being kind to the OP as they posted this:
    We were very low on both basic food items and major stuff which is why the order was submitted 3 days previously.
    Originally posted by kevanf1
    and I thought the reason they didn't have a food stock was possibly because of financial reasons.
    Last edited by Pollycat; 08-03-2018 at 11:07 AM.
    • rach_k
    • By rach_k 8th Mar 18, 10:29 AM
    • 1,257 Posts
    • 2,153 Thanks
    rach_k
    Stockpile foods don't have to be things you normally eat and can often be the cheapest of the cheap, although it does help if they are things you use regularly so can rotate. Have a look at the Tesco Everyday Value (slowly changing its name to Hearty Food Co.) range for some ideas. If you can buy one extra tin or packet each week or every other week, you'd have a decent stash in no time. We don't have much storage space either but be creative! Stick a tin of beans in your sock drawer and a carton of milk under your bed or sofa.
    • Pollycat
    • By Pollycat 8th Mar 18, 11:08 AM
    • 20,187 Posts
    • 54,178 Thanks
    Pollycat
    Stockpile foods don't have to be things you normally eat and can often be the cheapest of the cheap, although it does help if they are things you use regularly so can rotate. Have a look at the Tesco Everyday Value (slowly changing its name to Hearty Food Co.) range for some ideas. If you can buy one extra tin or packet each week or every other week, you'd have a decent stash in no time. We don't have much storage space either but be creative! Stick a tin of beans in your sock drawer and a carton of milk under your bed or sofa.
    Originally posted by rach_k
    Personally, I'd never consider buying anything that I didn't normally use on the off-chance that I'd not be able to get to the shops.
    • pmduk
    • By pmduk 8th Mar 18, 11:12 AM
    • 8,527 Posts
    • 6,302 Thanks
    pmduk
    Just for the record. I am on a fixed income disabled benefit. I am unable to work and never will be again. I have a number of severe and life threatening illnesses/conditions. My wife works part time and is on a low wage. No we cannot afford to have a massive stockpile of foods available. I have to be very careful with my diet and with the bet will in the world fresh vegetables only last a few days. We have a small freezer and cannot afford to buy a bigger one or even have the room for one if we could. We already have long life milk but again it' having the room to store large amounts. We simply do not have the storage space or the money to be able to do it.
    Originally posted by kevanf1
    I'm in much the same position as you, except I live on my own.

    When I first went on to benefits my priority was to spend 2-3 extra per week on dried milk and tinned foods to store in a storage crate for emergencies.

    It didn't take long to build up a couple of weeks stock of food. Just remember to "rotate" it to ensure it doesn't go out-of-date,
    • LABMAN
    • By LABMAN 8th Mar 18, 11:20 AM
    • 836 Posts
    • 1,421 Thanks
    LABMAN
    I'm in much the same position as you, except I live on my own.

    When I first went on to benefits my priority was to spend 2-3 extra per week on dried milk and tinned foods to store in a storage crate for emergencies.

    It didn't take long to build up a couple of weeks stock of food. Just remember to "rotate" it to ensure it doesn't go out-of-date,
    Originally posted by pmduk
    Good advice. I also did this but I've also built up a wee emergency food fund so that when we are pre-warned (like we were about last week) I can stock up a bit more to see me through.
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