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  • FIRST POST
    • cihanthepanda
    • By cihanthepanda 6th Mar 18, 9:42 PM
    • 3Posts
    • 0Thanks
    cihanthepanda
    how are just eat getting away with robbery?
    • #1
    • 6th Mar 18, 9:42 PM
    how are just eat getting away with robbery? 6th Mar 18 at 9:42 PM
    everyone knows a consumer law is there to protect the people
    so when a law comes into place - such as no more card fees
    it is not there to just change the name of the fee!
    that makes a mockery of the point of the fee!
    yet just eat early january added a 50p fee to all orders claiming it is a service charge
    just the day before card charges are banned

    yet even with all the media coverage and outrage several months ago, nothing has been done and just eat still get away with it!

    it is making a mockery of consumer laws, it is like you are saying `i dont care what law you put, i will keep doing the same but under another name`!!

    please dont respond with comments like `simple dont use them` or things like that, this isnt a debate about the usefulness of just eats service

    im talking about the lawful side of it, when a law comes in banning card charges, how can they get away with it, simply changing the name of the charge to service fee?!

    ps i did report it to trading standards no reply
Page 2
    • usefulmale
    • By usefulmale 7th Mar 18, 2:48 PM
    • 2,411 Posts
    • 4,467 Thanks
    usefulmale
    I really don't understand why a third-party is needed at all.

    Just order direct from the takeaway.
    Signature removed by ForumTeam again
    • RichardD1970
    • By RichardD1970 7th Mar 18, 4:06 PM
    • 2,919 Posts
    • 4,308 Thanks
    RichardD1970
    I really don't understand why a third-party is needed at all.

    Just order direct from the takeaway.
    Originally posted by usefulmale
    A lot of, (if not most?), takeaway don't take card payment, even if you are collecting from the shop let alone if delivering to the door. So it can be more convenient to use Just Eat or a similar service if you don't have the cash handy.
    • dekaspace
    • By dekaspace 7th Mar 18, 6:02 PM
    • 4,369 Posts
    • 3,833 Thanks
    dekaspace
    Just to add another angle to this...

    Just Eat offer a service, and to do this, they employ people (administrators, programmers etc) and they have to buy/rent computer servers etc.

    Just Eat need to earn income to make the business viable. The way they have chosen to do this is to charge the restaurant about 12% of the order value and charge the consumer 50p.

    Perhaps you think that Just Eat should charge the restaurant that extra 50p instead of the consumer.

    In order to continue making their income, that would put pressure on the restaurants to increase their prices.

    So the net result would be that the 50p service charge disappears, but the price of the food increases instead.



    Edit to add...

    Perhaps a future development will be that restaurants start offering a 12% discount for orders that don't come via Just Eat (and you won't have to pay the 50p either).
    Originally posted by eddddy
    You do realise that just eat takes 20% of the order off for their fee already?!

    In certain areas I have noticed smaller online companies popping up and the ones I used Just Eat for when travelling all text me saying they stopped using Just Eat because of the fees and now offer 10-20% off ordering with another company, sometimes even with free delivery (that used to be up to 2) none charge service charge.

    Sadly in my town only 3 take aways use these smaller firms

    Just Eat can't be doing badly for themselves considering they bought out their major competitor!

    Every take away I have seen use Just Eat over the years has raised prices and lowered portions even common to see takeaways give smaller portions to Just Eat customers, one even in past rang me direct and said cancel just eat order and they will give me it 2 cheaper and give me free bottle of drink!
    • unholyangel
    • By unholyangel 7th Mar 18, 6:52 PM
    • 12,289 Posts
    • 9,629 Thanks
    unholyangel
    Every take away I have seen use Just Eat over the years has raised prices and lowered portions even common to see takeaways give smaller portions to Just Eat customers, one even in past rang me direct and said cancel just eat order and they will give me it 2 cheaper and give me free bottle of drink!
    Originally posted by dekaspace
    To be fair though most portion sizes are enormous and enough for 2 (especially when it comes to chinese takeaway). I'd actually like to see them offering smaller portions - like most chip shops here do for pensioners (small fish, half portion of chips).

    Also, I believe most of the businesses on just eat don't have their own websites. Not that I like just east, just pointing out they weren't just collecting orders & payments for the business. The costs involved in running their own website & collecting their own payments + admin costs probably work out around the same as what just eat are charging.

    While consumers have the benefit of laws protecting us (sometimes from our own stupidity), a business isn't usually afforded the same luxury. While our card fees were first capped and then prohibited, a business can still be charged several %.

    Although personally I think the ban on card fees is due to the powers that be wanting to push to a cashless society so they can punish us for saving or spending (depending on what they want to promote/discourage at the time) in order to better manipulate the economy.
    Money doesn't solve poverty.....it creates it.
    • dekaspace
    • By dekaspace 8th Mar 18, 3:26 PM
    • 4,369 Posts
    • 3,833 Thanks
    dekaspace
    To be fair though most portion sizes are enormous and enough for 2 (especially when it comes to chinese takeaway). I'd actually like to see them offering smaller portions - like most chip shops here do for pensioners (small fish, half portion of chips).

    Also, I believe most of the businesses on just eat don't have their own websites. Not that I like just east, just pointing out they weren't just collecting orders & payments for the business. The costs involved in running their own website & collecting their own payments + admin costs probably work out around the same as what just eat are charging.

    While consumers have the benefit of laws protecting us (sometimes from our own stupidity), a business isn't usually afforded the same luxury. While our card fees were first capped and then prohibited, a business can still be charged several %.

    Although personally I think the ban on card fees is due to the powers that be wanting to push to a cashless society so they can punish us for saving or spending (depending on what they want to promote/discourage at the time) in order to better manipulate the economy.
    Originally posted by unholyangel
    Everywheres different, I have seen portion sizes almost everywhere shrink, everywhere around here you get more like a kids size portion if you order things.

    Think of the portion of chips with a burger being like the small/medium size you get at McDonalds but paying like 4-5 for this meal.

    And no its not their own websites but smaller third party ones, some specifically state no fees to the take away, the one my regular uses charges a flat rate of 1000 a month (and doesn't charge customers service charge) and gives customers 10% discount on non meals.

    And this place is good to regulars too giving them larger portions.
    • BorisThomson
    • By BorisThomson 8th Mar 18, 4:56 PM
    • 1,586 Posts
    • 3,420 Thanks
    BorisThomson
    Everywheres different, I have seen portion sizes almost everywhere shrink, everywhere around here you get more like a kids size portion if you order things.

    Think of the portion of chips with a burger being like the small/medium size you get at McDonalds but paying like 4-5 for this meal.

    And no its not their own websites but smaller third party ones, some specifically state no fees to the take away, the one my regular uses charges a flat rate of 1000 a month (and doesn't charge customers service charge) and gives customers 10% discount on non meals.

    And this place is good to regulars too giving them larger portions.
    Originally posted by dekaspace
    Perhaps you need to consider what is an appropriate portion size, if you consider McDonalds portion sizes to be kids size!
    • JReacher1
    • By JReacher1 8th Mar 18, 5:00 PM
    • 2,768 Posts
    • 3,798 Thanks
    JReacher1
    Perhaps you need to consider what is an appropriate portion size, if you consider McDonalds portion sizes to be kids size!
    Originally posted by BorisThomson
    I agree with them as I don't think Mcdonalds portions are that generous. For the price you pay I think the food portions are a bit stingy!
    • JReacher1
    • By JReacher1 8th Mar 18, 5:02 PM
    • 2,768 Posts
    • 3,798 Thanks
    JReacher1
    A lot of, (if not most?), takeaway don't take card payment, even if you are collecting from the shop let alone if delivering to the door. So it can be more convenient to use Just Eat or a similar service if you don't have the cash handy.
    Originally posted by RichardD1970
    Also the fact one app can give you access to well over a hundred takeaways and menu's is very convenient!
    • Greta Sharbo
    • By Greta Sharbo 8th Mar 18, 6:12 PM
    • 186 Posts
    • 206 Thanks
    Greta Sharbo
    And you can get cashback if you want - only pennies but better than nowt!
    • usefulmale
    • By usefulmale 8th Mar 18, 7:21 PM
    • 2,411 Posts
    • 4,467 Thanks
    usefulmale
    A lot of, (if not most?), takeaway don't take card payment, even if you are collecting from the shop let alone if delivering to the door. So it can be more convenient to use Just Eat or a similar service if you don't have the cash handy.
    Originally posted by RichardD1970
    I would have thought that the takeaways could get the Paypal card reader, for instance. They seem to take only 2.75% of the transaction, rather than the 10-20% that JustEat appear to take.

    Also the fact one app can give you access to well over a hundred takeaways and menu's is very convenient!
    Originally posted by JReacher1
    Well, I don't know about your area but we get menus posted every week from every takeaway within a 10 mile radius.
    Signature removed by ForumTeam again
    • RichardD1970
    • By RichardD1970 8th Mar 18, 7:29 PM
    • 2,919 Posts
    • 4,308 Thanks
    RichardD1970
    I would have thought that the takeaways could get the Paypal card reader, for instance. They seem to take only 2.75% of the transaction, rather than the 10-20% that JustEat appear to take.
    Originally posted by usefulmale
    They probable could, but none of the Indian or Chinese takeaways around here take card or have online ordering of their own.

    I won't speculate as to why that may be
    • JReacher1
    • By JReacher1 8th Mar 18, 7:47 PM
    • 2,768 Posts
    • 3,798 Thanks
    JReacher1


    Well, I don't know about your area but we get menus posted every week from every takeaway within a 10 mile radius.
    Originally posted by usefulmale
    Yes but it is more convenient to have them all available in one app
    • vikingaero
    • By vikingaero 9th Mar 18, 7:14 PM
    • 10,391 Posts
    • 13,085 Thanks
    vikingaero
    You do realise that just eat takes 20% of the order off for their fee already?!

    In certain areas I have noticed smaller online companies popping up and the ones I used Just Eat for when travelling all text me saying they stopped using Just Eat because of the fees and now offer 10-20% off ordering with another company, sometimes even with free delivery (that used to be up to 2) none charge service charge.

    Sadly in my town only 3 take aways use these smaller firms

    Just Eat can't be doing badly for themselves considering they bought out their major competitor!

    Every take away I have seen use Just Eat over the years has raised prices and lowered portions even common to see takeaways give smaller portions to Just Eat customers, one even in past rang me direct and said cancel just eat order and they will give me it 2 cheaper and give me free bottle of drink!
    Originally posted by dekaspace
    It may surprise you to know that JE charges some lower volume businesses as much as 33%.

    JE suits some businesses in remote locations or with high competition and allows customers to access them. However, I would caution that most JE businesses are those that are poor to average. You won't find a decent takeaway on JE that turns over 10k (a few cities excepted) on a Saturday night because there is no business sense in giving away 2-3k to a middleman. You may as well pay for your own website and app.
    The man without a signature.
    • RichardD1970
    • By RichardD1970 9th Mar 18, 8:48 PM
    • 2,919 Posts
    • 4,308 Thanks
    RichardD1970
    It may surprise you to know that JE charges some lower volume businesses as much as 33%.

    JE suits some businesses in remote locations or with high competition and allows customers to access them. However, I would caution that most JE businesses are those that are poor to average. You won't find a decent takeaway on JE that turns over 10k (a few cities excepted) on a Saturday night because there is no business sense in giving away 2-3k to a middleman. You may as well pay for your own website and app.
    Originally posted by vikingaero
    This is my local(ish) Indian,

    Lime Pickle, voted best takeaway in the UK.

    On Just Eat.

    And their nearest rival (which we prefer)

    http://www.chutneyexpressindian.co.uk/

    Also on Just Eat.

    Both always busy in the shop but JE is obviously worth their while for an added revenue stream.
    • Gavin83
    • By Gavin83 9th Mar 18, 9:19 PM
    • 5,123 Posts
    • 8,342 Thanks
    Gavin83
    Also the fact one app can give you access to well over a hundred takeaways and menu's is very convenient!
    Originally posted by JReacher1
    The reason I like Just Eat is because I don't have to talk to a person. If my takeaways od choice had an online ordering system I'd use that instead.
    • dekaspace
    • By dekaspace 9th Mar 18, 9:23 PM
    • 4,369 Posts
    • 3,833 Thanks
    dekaspace
    Perhaps you need to consider what is an appropriate portion size, if you consider McDonalds portion sizes to be kids size!
    Originally posted by BorisThomson
    Blah blah blah, kids size as in its not king size and the takeaways advertise it as a LARGE portion.

    I mean a portion of chips smaller than my fists that costs 1.50 on top is hardly nothing!
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