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  • FIRST POST
    • Dsiedd
    • By Dsiedd 6th Mar 18, 6:03 PM
    • 3Posts
    • 0Thanks
    Dsiedd
    AHF Sofa order
    • #1
    • 6th Mar 18, 6:03 PM
    AHF Sofa order 6th Mar 18 at 6:03 PM
    Partner recently went into AHF to order a new sofa. Declined credit due to address history, so she paid by credit card and was told 8 weeks. Anyway she has not signed any paperwork and neither have the store they forgot to get her to sign. They call her and ask her to come back in and sign it. She notices on her copy that the sales man has added in by the printed 8 weeks +4 weeks (explained) this isn't the case. She now wants to cancel the order and get her money back but they are saying she cannot. The thing is neither the store or her have any signed paperwork...
    Many thanks
Page 1
    • bris
    • By bris 6th Mar 18, 7:21 PM
    • 7,668 Posts
    • 6,675 Thanks
    bris
    • #2
    • 6th Mar 18, 7:21 PM
    • #2
    • 6th Mar 18, 7:21 PM
    No rights to a refund for an in store purchase.
    • Dsiedd
    • By Dsiedd 6th Mar 18, 7:29 PM
    • 3 Posts
    • 0 Thanks
    Dsiedd
    • #3
    • 6th Mar 18, 7:29 PM
    • #3
    • 6th Mar 18, 7:29 PM
    Not even if she hasn't even signed any of the paperwork? They stated they couldn't put the order through as she hadn't signed the paperwork. Which makes me think how come they have suddenly put the order through?
    • Dsiedd
    • By Dsiedd 6th Mar 18, 7:35 PM
    • 3 Posts
    • 0 Thanks
    Dsiedd
    • #4
    • 6th Mar 18, 7:35 PM
    • #4
    • 6th Mar 18, 7:35 PM
    Also the fact that they have said 8 weeks delivery and then changed it on the paperwork (added it in pen) not miss selling?
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