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  • FIRST POST
    • arthursleepy
    • By arthursleepy 6th Mar 18, 2:26 PM
    • 4Posts
    • 0Thanks
    arthursleepy
    PIP paid into wrong Bank Account
    • #1
    • 6th Mar 18, 2:26 PM
    PIP paid into wrong Bank Account 6th Mar 18 at 2:26 PM
    I made a PIP claim on behalf of my mum. Unfortunately she gave me the wrong bank details and DWP has paid her back payment into wrong account. They say they won't reissue payment as I gave them the wrong details. The bank can't trace the payment as I don't know which bank account the payment went into. The DWP can't tell us the bank details due to the Data Protection Act. Please help someone.
Page 1
    • venison
    • By venison 6th Mar 18, 4:21 PM
    • 2,352 Posts
    • 2,583 Thanks
    venison
    • #2
    • 6th Mar 18, 4:21 PM
    • #2
    • 6th Mar 18, 4:21 PM
    If your mum gave you the wrong bank details surely she knows them? She would have to have known the account number sort code and other bank details for them to have paid the money to this account?
    Failing all else you mum might have to speak to someone higher up the food chain at the DWP to get this sorted
    Other than that I'm not sure
    • arthursleepy
    • By arthursleepy 6th Mar 18, 4:40 PM
    • 4 Posts
    • 0 Thanks
    arthursleepy
    • #3
    • 6th Mar 18, 4:40 PM
    • #3
    • 6th Mar 18, 4:40 PM
    Unfortunately the she's lost the details and her partner can't find her bank card or bank statements either. Quite frustrating as her mental health has quite deteriorated recently. All I can think of there was one digit wrong with the account number I gave over the phone possibly.
    Does DWP give bank account details to a Freedom of Information Request ? Only way I can see around it.
    • missile
    • By missile 6th Mar 18, 4:48 PM
    • 9,671 Posts
    • 4,840 Thanks
    missile
    • #4
    • 6th Mar 18, 4:48 PM
    • #4
    • 6th Mar 18, 4:48 PM
    Even if you do find out where the money went, I believe it will be difficult to recover the money. You did not make the payment and may need to ask DWP to request the refund.https://www.moneysavingexpert.com/banking/send-money-wrong-account
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • arthursleepy
    • By arthursleepy 6th Mar 18, 4:53 PM
    • 4 Posts
    • 0 Thanks
    arthursleepy
    • #5
    • 6th Mar 18, 4:53 PM
    • #5
    • 6th Mar 18, 4:53 PM
    I can only hope for a good outcome
    • Danday
    • By Danday 6th Mar 18, 7:36 PM
    • 400 Posts
    • 68 Thanks
    Danday
    • #6
    • 6th Mar 18, 7:36 PM
    • #6
    • 6th Mar 18, 7:36 PM
    Even if you do find out where the money went, I believe it will be difficult to recover the money. You did not make the payment and may need to ask DWP to request the refund.https://www.moneysavingexpert.com/banking/send-money-wrong-account
    Originally posted by missile
    This would never have happened if they still gave people the option of giro payments. Personally I hate direct payments, the onus has moved to the claimant to ensure that they give the correct sort codes and account number. Previously all you had to do was tell them where you lived. If it went missing they would send out another payment. The DWP would have to cover the loss and cost not the claimant.
    • arthursleepy
    • By arthursleepy 7th Mar 18, 4:54 PM
    • 4 Posts
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    arthursleepy
    • #7
    • 7th Mar 18, 4:54 PM
    • #7
    • 7th Mar 18, 4:54 PM
    I wish they sent back payments by giro also
    • Lanzarote1938
    • By Lanzarote1938 7th Mar 18, 6:55 PM
    • 460 Posts
    • 1,158 Thanks
    Lanzarote1938
    • #8
    • 7th Mar 18, 6:55 PM
    • #8
    • 7th Mar 18, 6:55 PM
    Wonder how many payments made by giro got 'lost' and were reissued before there were direct payments.
    • Danday
    • By Danday 8th Mar 18, 2:37 PM
    • 400 Posts
    • 68 Thanks
    Danday
    • #9
    • 8th Mar 18, 2:37 PM
    • #9
    • 8th Mar 18, 2:37 PM
    No idea, probably very few. But with that system the claimant was guaranteed the money if they did go astray. Finding that your money has been credited now to someone else maybe because a 1 looked like a 7 on the claim form and then not being able to get it back is plainly wrong.

    I liked the Post Office payment books then the giros that replaced them.
    • sheramber
    • By sheramber 8th Mar 18, 4:41 PM
    • 5,231 Posts
    • 3,901 Thanks
    sheramber
    Can you phone them with your mother there and get her to give permission to speak to you?

    Is your mother capable of signing a Power of Attorney? If so, you should consider it urgently.
    • piefeet
    • By piefeet 16th Apr 18, 5:45 PM
    • 15 Posts
    • 0 Thanks
    piefeet
    errm ask for a copy of the claim form?
    • poppy12345
    • By poppy12345 16th Apr 18, 6:30 PM
    • 3,396 Posts
    • 3,269 Thanks
    poppy12345
    errm ask for a copy of the claim form?
    Originally posted by piefeet
    This has most likely be sorted now as the question was posted over 6 weeks again.
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