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  • FIRST POST
    • jerrysimon
    • By jerrysimon 6th Mar 18, 10:39 AM
    • 280Posts
    • 212Thanks
    jerrysimon
    When can I switch without penalty.
    • #1
    • 6th Mar 18, 10:39 AM
    When can I switch without penalty. 6th Mar 18 at 10:39 AM
    I have slowly got round to saving money each year by moving to fixed tariffs but never switched provider.

    I now want to switch from Npower to BGas which will give me a saving of £15/m !!

    My existing tariff with NPower ends April 30 so my question is can I initiate the move without penalty (it says 50 days) given that it will probably take a few weeks or more for it to happen ?

    Obviously I dont want to incur the £60 penalty for moving early.
Page 1
    • Hengus
    • By Hengus 6th Mar 18, 10:50 AM
    • 5,741 Posts
    • 3,524 Thanks
    Hengus
    • #2
    • 6th Mar 18, 10:50 AM
    • #2
    • 6th Mar 18, 10:50 AM
    Have you had the 49 to 42 day notification from your existing supplier that your contract is coming to an end? BG is signed up to 17 day switching. Part of the transfer process is to notify your existing supplier that you are leaving. You run the risk of this notification being received by NPower before it has sent out the 49 to 42 day notice if you apply to switch now. It follows that you could be charged an exit fee. At the end of the day, it is your decision.

    It is also worth mentioning that savings are flawed when moving from a fixed contract with less than 12 months to run. You need to do a full annual cost now versus annual cost future comparison. It is possible under Ofgem comparisons to end up with a higher cost monthly plan which also shows a saving.
    Last edited by Hengus; 06-03-2018 at 10:54 AM.
    • jerrysimon
    • By jerrysimon 6th Mar 18, 11:58 AM
    • 280 Posts
    • 212 Thanks
    jerrysimon
    • #3
    • 6th Mar 18, 11:58 AM
    • #3
    • 6th Mar 18, 11:58 AM
    Thanks I will wait for notification and my final March reading so I can do a full comparison as you say. I based it on what I used the previous year.
    • editor1
    • By editor1 6th Mar 18, 1:36 PM
    • 187 Posts
    • 48 Thanks
    editor1
    • #4
    • 6th Mar 18, 1:36 PM
    • #4
    • 6th Mar 18, 1:36 PM
    Thanks I will wait for notification and my final March reading so I can do a full comparison as you say. I based it on what I used the previous year.
    Originally posted by jerrysimon
    Useful info that BG not signed on to 50 day Ofgem code of practice, that said, if you have all bills available online as of February last year, its quite easy to to gauge amount used by looking at meter readings from Feb 2017 and meter readings from Jan 2018 - just a case of subtraction and then put figures in comparison sites.

    EDF are offering a good 12 month fix and Quidco offering £80 cash back, so some good savings currently.
  • nPower
    • #5
    • 6th Mar 18, 2:35 PM
    • #5
    • 6th Mar 18, 2:35 PM
    I have slowly got round to saving money each year by moving to fixed tariffs but never switched provider.

    I now want to switch from Npower to BGas which will give me a saving of £15/m !!

    My existing tariff with NPower ends April 30 so my question is can I initiate the move without penalty (it says 50 days) given that it will probably take a few weeks or more for it to happen ?

    Obviously I dont want to incur the £60 penalty for moving early.
    Originally posted by jerrysimon




    Hi jerrysimon,

    Thanks for your message. Please contact us using the details on our profile page so we can help with your tariff query.

    Thanks,

    Jen
    ďOfficial Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • jerrysimon
    • By jerrysimon 6th Mar 18, 2:47 PM
    • 280 Posts
    • 212 Thanks
    jerrysimon
    • #6
    • 6th Mar 18, 2:47 PM
    • #6
    • 6th Mar 18, 2:47 PM
    Jen,

    I have already and was told by one of your agents that they could not match it and should just move provider if that is what I wanted.
    • N1ckS
    • By N1ckS 6th Mar 18, 3:45 PM
    • 54 Posts
    • 22 Thanks
    N1ckS
    • #7
    • 6th Mar 18, 3:45 PM
    • #7
    • 6th Mar 18, 3:45 PM
    Maybe you could consider Bulb Energy. It's a variable tariff but they pay exit fees, you can get 50 pound account credit if you sign up via a referral and 50 pound credit each time you refer someone else.
    • Hengus
    • By Hengus 6th Mar 18, 4:06 PM
    • 5,741 Posts
    • 3,524 Thanks
    Hengus
    • #8
    • 6th Mar 18, 4:06 PM
    • #8
    • 6th Mar 18, 4:06 PM
    Useful info that BG not signed on to 50 day Ofgem code of practice, that said, if you have all bills available online as of February last year, its quite easy to to gauge amount used by looking at meter readings from Feb 2017 and meter readings from Jan 2018 - just a case of subtraction and then put figures in comparison sites.

    EDF are offering a good 12 month fix and Quidco offering £80 cash back, so some good savings currently.
    Originally posted by editor1
    What 50 day Ofgem Code of Practice? In relation to Fixed Term Contracts, all suppliers are bound by what is written in their Supply Licences;

    2C.4 The licensee must:

    (a) provide a Domestic Customer with a copy of the SLC 22C Statement of Renewal Terms which complies with paragraph 22C.3 no earlier than 49 days and no later than 42 days before the fixed term period of their Fixed Term Supply Contract is due to end; and
    • editor1
    • By editor1 6th Mar 18, 6:03 PM
    • 187 Posts
    • 48 Thanks
    editor1
    • #9
    • 6th Mar 18, 6:03 PM
    • #9
    • 6th Mar 18, 6:03 PM
    What 50 day Ofgem Code of Practice? In relation to Fixed Term Contracts, all suppliers are bound by what is written in their Supply Licences;

    2C.4 The licensee must:

    (a) provide a Domestic Customer with a copy of the SLC 22C Statement of Renewal Terms which complies with paragraph 22C.3 no earlier than 49 days and no later than 42 days before the fixed term period of their Fixed Term Supply Contract is due to end; and
    Originally posted by Hengus
    Thanks for clarification. On another matter, what are your views on EDF, shocked that the lowest 12 month fix I've found is by a Big Six supplier, however, it is reliant on cash back, but been three years since folks were able to get gas and electricity below 80 quid a month mark based on their rather high usage - folks use more energy than a four person family!!!!!
    • N1ckS
    • By N1ckS 6th Mar 18, 6:11 PM
    • 54 Posts
    • 22 Thanks
    N1ckS
    From experience the EDF App is a bit basic but the customer service is ok and they honoured my cashback via Topcashback. Personally I wouldn't use Quidco for such a high cashback amount, I'd recommend going via Topcashback who I find are much more reliable and get them to beat the Quidco rate: https://www.topcashback.co.uk/blog/highest-cashback-guarantee/
    • gsmlnx
    • By gsmlnx 6th Mar 18, 6:29 PM
    • 863 Posts
    • 682 Thanks
    gsmlnx
    And personally I wouldn't use Topcashback as they have stuffed me one too many times. Quidco haven't done that once yet.
    Your mileage may vary.
    • N1ckS
    • By N1ckS 6th Mar 18, 6:53 PM
    • 54 Posts
    • 22 Thanks
    N1ckS
    Fair enough, everyone has different experiences however I would say that Topcashback's claim process is much more transparent than Quidco's in the event of untracked or declined cashback and I've yet to come across a retailer on Topcashback for which you can't submit a claim. For example, Quidco don't allow claims on iTunes transactions whereas Topcashback do and Quidco don't even allow claims on their own bonus', which I've had declined on a number of occasions.
    • Hengus
    • By Hengus 6th Mar 18, 6:56 PM
    • 5,741 Posts
    • 3,524 Thanks
    Hengus
    Thanks for clarification. On another matter, what are your views on EDF, shocked that the lowest 12 month fix I've found is by a Big Six supplier, however, it is reliant on cash back, but been three years since folks were able to get gas and electricity below 80 quid a month mark based on their rather high usage - folks use more energy than a four person family!!!!!
    Originally posted by editor1
    I really donít have a view on signing up for an energy deal via TCB, as I have never gone down that route. That said, I do use TCB and they have always paid up.
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