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  • FIRST POST
    • vertex
    • By vertex 5th Mar 18, 6:37 PM
    • 120Posts
    • 11Thanks
    vertex
    Wickes kitchen order cancellation
    • #1
    • 5th Mar 18, 6:37 PM
    Wickes kitchen order cancellation 5th Mar 18 at 6:37 PM
    hi guys
    I bought a kitchen in-store at Wickes last week. I paid £500 deposit. Its being delivered in mid-April but my wife has seen another kitchen she likes(!!!)
    Am I able to cancel the order and get my deposit back? I cant find the cancellation terms for Wickes Kitchens!
    Thanks!
Page 1
    • bris
    • By bris 5th Mar 18, 6:44 PM
    • 7,593 Posts
    • 6,615 Thanks
    bris
    • #2
    • 5th Mar 18, 6:44 PM
    • #2
    • 5th Mar 18, 6:44 PM
    You can ask but if this is linked to another thread on here then as it was bought in store you are reliant on the shops T&C's.


    There is no automatic right when purchasing in store.
    • vertex
    • By vertex 5th Mar 18, 8:16 PM
    • 120 Posts
    • 11 Thanks
    vertex
    • #3
    • 5th Mar 18, 8:16 PM
    • #3
    • 5th Mar 18, 8:16 PM
    I can only find Wickes website's T&Cs. Do you have a link to cancelling an order made in store? thanks.
    • Warwick Hunt
    • By Warwick Hunt 5th Mar 18, 8:37 PM
    • 1,153 Posts
    • 551 Thanks
    Warwick Hunt
    • #4
    • 5th Mar 18, 8:37 PM
    • #4
    • 5th Mar 18, 8:37 PM
    I can only find Wickes website's T&Cs. Do you have a link to cancelling an order made in store? thanks.
    Originally posted by vertex
    You’ve no right to cancel due to a change of mind.
    • cddc
    • By cddc 6th Mar 18, 12:18 PM
    • 1,134 Posts
    • 1,317 Thanks
    cddc
    • #5
    • 6th Mar 18, 12:18 PM
    • #5
    • 6th Mar 18, 12:18 PM
    Actually you can. You can cancel up to 72 hours before delivery.
    • vertex
    • By vertex 6th Mar 18, 4:01 PM
    • 120 Posts
    • 11 Thanks
    vertex
    • #6
    • 6th Mar 18, 4:01 PM
    • #6
    • 6th Mar 18, 4:01 PM
    Indeed - I spoke to them this morning (they were very helpful) and confirmed you can cancel up to 72 hours before delivery.
    • SuzieSue
    • By SuzieSue 6th Mar 18, 4:07 PM
    • 3,822 Posts
    • 4,044 Thanks
    SuzieSue
    • #7
    • 6th Mar 18, 4:07 PM
    • #7
    • 6th Mar 18, 4:07 PM
    Indeed - I spoke to them this morning (they were very helpful) and confirmed you can cancel up to 72 hours before delivery.
    Originally posted by vertex
    But will you get your deposit back?
    • vertex
    • By vertex 6th Mar 18, 5:03 PM
    • 120 Posts
    • 11 Thanks
    vertex
    • #8
    • 6th Mar 18, 5:03 PM
    • #8
    • 6th Mar 18, 5:03 PM
    But will you get your deposit back?
    Originally posted by SuzieSue
    Yes. I asked them specifically and they confirmed Id get my deposit back.
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