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  • FIRST POST
    • HUMBUG
    • By HUMBUG 5th Mar 18, 3:00 PM
    • 153Posts
    • 32Thanks
    HUMBUG
    National Lottery - Delays in paying out?
    • #1
    • 5th Mar 18, 3:00 PM
    National Lottery - Delays in paying out? 5th Mar 18 at 3:00 PM
    I have experienced on several occasions the 'excuse' from corner shops (outlets for the National Lottery) that the 'network is down' whenever I try to collect any winnings . It can be irritatingly 'down' for several days no matter which corner shop I go to and I'm starting to think there is an ulterior motive (yes , another conspiracy theory). Is Camelot purposely hanging onto £millions for a few extra days to maximise interest on the money stuck in their bank accounts? Strange thing is that the network is never down when your 'paying in' for a new ticket. Wish someone would look into this a bit deeper and check whether there is indeed a worrying trend.
Page 1
    • msallen
    • By msallen 5th Mar 18, 3:25 PM
    • 840 Posts
    • 922 Thanks
    msallen
    • #2
    • 5th Mar 18, 3:25 PM
    • #2
    • 5th Mar 18, 3:25 PM
    Strange thing is that the network is never down when your 'paying in' for a new ticket. Wish someone would look into this a bit deeper and check whether there is indeed a worrying trend.
    Originally posted by HUMBUG
    There is a very simple test of your conspiracy theory you can do. Next time you can't collect winnings as network is down just attempt to buy a ticket.
    • jamei305
    • By jamei305 5th Mar 18, 3:29 PM
    • 339 Posts
    • 394 Thanks
    jamei305
    • #3
    • 5th Mar 18, 3:29 PM
    • #3
    • 5th Mar 18, 3:29 PM
    Perhaps the corner shops are running out of cash. Try a large supermarket chain instead.
    • Westie983
    • By Westie983 5th Mar 18, 4:56 PM
    • 4,355 Posts
    • 14,911 Thanks
    Westie983
    • #4
    • 5th Mar 18, 4:56 PM
    • #4
    • 5th Mar 18, 4:56 PM
    Never had this problem.

    Anything over £500 gets claimed via National Lottery Head Quarters.

    If you visited more then one outlet then the server will be down at all.

    I dont think its a conspiracy theory, just the systems were down.

    Try again another time.

    Westie983
    Save 12k in 2018 #10 Total (£25,000)+£10,000/£12,000 = 83.33%
    Sealed Pot Challenge ~ 11 #97 Total (£410) + £40/£500 = 8.00% ( x 11)
    Xmas 2018 £1 a Day #2 Total £62.59/£365 = 17.14%
    Virtual Sealed Pot #1 Total £900/£1,000 = 90.00%
    £2 Savers Club 2018 #16 Total (£1,500)+-480/£2,000 = 51.00%

    Total £12,022.59/£15,865 = 75.78%

    I'm a Board Guide on Budgeting & Bank Accounts, Debt-Free Wannabe, Disability Money Matters, and Savings & Investments. I'm a volunteer helping the boards run smoothly, but I'm not a moderator, and do not read all posts. If you see an inappropriate/illegal post then email forumteam@moneysavingexpert.com
    • longleggedhair
    • By longleggedhair 5th Mar 18, 7:15 PM
    • 314 Posts
    • 383 Thanks
    longleggedhair
    • #5
    • 5th Mar 18, 7:15 PM
    • #5
    • 5th Mar 18, 7:15 PM
    The shop would be happy to pay you, they get a commission for doing so.
    • Malthusian
    • By Malthusian 6th Mar 18, 9:09 AM
    • 4,255 Posts
    • 6,702 Thanks
    Malthusian
    • #6
    • 6th Mar 18, 9:09 AM
    • #6
    • 6th Mar 18, 9:09 AM
    Can you not get Lottery winnings paid directly into your bank account in this day and age? Collecting winnings from the corner shop belongs in the same era as collecting your State Pension from the Post Office in cash.
    • Oakdene
    • By Oakdene 6th Mar 18, 9:16 AM
    • 2,019 Posts
    • 7,472 Thanks
    Oakdene
    • #7
    • 6th Mar 18, 9:16 AM
    • #7
    • 6th Mar 18, 9:16 AM
    Can you not get Lottery winnings paid directly into your bank account in this day and age? Collecting winnings from the corner shop belongs in the same era as collecting your State Pension from the Post Office in cash.
    Originally posted by Malthusian
    If you play online yes you can.
    Does dim arian 'da fi, ond breuddwydion 'da fi.

    Gwlad yr Iā & Columbia (no Welsh word for Columbia)
    • HUMBUG
    • By HUMBUG 8th Mar 18, 9:48 PM
    • 153 Posts
    • 32 Thanks
    HUMBUG
    • #8
    • 8th Mar 18, 9:48 PM
    • #8
    • 8th Mar 18, 9:48 PM
    Finally got paid 3 days later using a Tescos outlet . Not without a bit of hassle too. Apparently ,when the network came up , I went to the nearest corner shop who tried to cash in my ticket via their machines , but then said they could only pay out a max of £50 (ie. I'd won £60) . So they gave me back my ticket but somehow it sort of registered that I had been paid . So when I went to Tesco, the lady said 'you have been previously paid' . So after a bit of a debate she somehow double-checked and agreed to pay me. Wonderful!!!!
    • dealer wins
    • By dealer wins 9th Mar 18, 7:23 AM
    • 5,801 Posts
    • 11,068 Thanks
    dealer wins
    • #9
    • 9th Mar 18, 7:23 AM
    • #9
    • 9th Mar 18, 7:23 AM
    Play online via the website or mobile app and avoid all these issues!!
    Choose life
    • PeacefulWaters
    • By PeacefulWaters 9th Mar 18, 8:12 AM
    • 8,318 Posts
    • 10,656 Thanks
    PeacefulWaters
    Or just save and don't play at all.
    • Malthusian
    • By Malthusian 9th Mar 18, 9:22 AM
    • 4,255 Posts
    • 6,702 Thanks
    Malthusian
    You play football or chess or Call of Duty, you gamble on the Lottery. Handing someone £2 and then sitting on the sofa while someone else spins a wheel is not "play".
    • glider3560
    • By glider3560 9th Mar 18, 9:44 AM
    • 3,582 Posts
    • 2,274 Thanks
    glider3560
    The retailer agreement requires stores to pay out prizes up to £100. Except at "till terminals" (Tesco and WH Smith only, AFAIK) which are £50. Maybe they didn't have cash, but should ideally plan for these circumstances.

    It's worth noting that some Post Office counters can also pay National Lottery prizes, up to £50,000.

    Oddly, my local "main" Post Office in WH Smith doesn't offer this, yet a smaller office with just a single till at a smaller store does offer the service.

    • eskbanker
    • By eskbanker 9th Mar 18, 1:11 PM
    • 7,446 Posts
    • 8,026 Thanks
    eskbanker
    You play football or chess or Call of Duty, you gamble on the Lottery. Handing someone £2 and then sitting on the sofa while someone else spins a wheel is not "play".
    Originally posted by Malthusian
    Perhaps you should complain to Camelot then, as https://www.national-lottery.co.uk/games/lotto is titled 'Play Lotto' and includes copious references to playing, including 'how to play' links, '£2 per play' and the caveat about 'players must be 16 or over...', etc, etc!
    • Malthusian
    • By Malthusian 9th Mar 18, 2:15 PM
    • 4,255 Posts
    • 6,702 Thanks
    Malthusian
    A complaint to the ASA in green ink is in the post

    The fact that a gambling company uses inaccurate wordage in its advertising doesn't mean the rest of us have to.
    • fifeken
    • By fifeken 9th Mar 18, 2:54 PM
    • 2,228 Posts
    • 1,147 Thanks
    fifeken
    Anything over £500 gets claimed via National Lottery Head Quarters.
    Originally posted by Westie983
    Where does this information come from? I've had a much bigger winner than that and never been near National Lottery Head Quarters (sic), although it was a few years ago.

    Just looked it up and your statement is so wrong.

    https://www.national-lottery.co.uk/results/how-to-claim#In-store_prizes
    • sam_scott
    • By sam_scott 21st Mar 18, 8:04 PM
    • 30 Posts
    • 4 Thanks
    sam_scott
    I've never had this problem...perhaps try playing online, or use the app, and the issue shouldn't be there and you'll have a record of your transaction...
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