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  • FIRST POST
    • SeaMonster
    • By SeaMonster 5th Mar 18, 2:37 PM
    • 1Posts
    • 0Thanks
    SeaMonster
    New user of PV and FITs - help
    • #1
    • 5th Mar 18, 2:37 PM
    New user of PV and FITs - help 5th Mar 18 at 2:37 PM
    Hope you can help me get up to speed quickly, my only experience of PV panels is on my sailing boat.
    I'm helping my mum out with her household affairs since her husband passed away.
    There's a PV array on the roof, installed 2014 and paid for 6300 in full, I believe. They've been receiving a FIT from EDF, and I understand we just have to prove 'transfer of ownership' of the panels with the house in order for this to continue in my mums name and into her account.

    The installation paperwork is from Zenith Staybrite Solar and there was an annual 'care free service plan' in place taking 90 by direct debit every year.
    I was looking to renew this, but discovered they have gone into liquidation :
    Link to 'The Gazette' deleted because I'm a new user :it is notice 2860929 if you're interested. Published on 5 September 2017.

    So I assume all bets are off for any warranty issues (should have been 10 years)

    I'm wondering what others do with regard to solar panel insurance and welcome any advice.
    Are they normally covered under buildings insurance, are there specialist building insurance companies for properties with PV's. If so what do they generally cover?
    Is it worth insuring the PV installation separately anyway? How likely are the components to fail?
    Has anyone had any dealings with Zenith Staybrite since their liquidation?
    Were they a big player in this market?
    Thanks in advance
Page 1
    • Martyn1981
    • By Martyn1981 6th Mar 18, 7:05 AM
    • 6,994 Posts
    • 11,348 Thanks
    Martyn1981
    • #2
    • 6th Mar 18, 7:05 AM
    • #2
    • 6th Mar 18, 7:05 AM
    Hiya and welcome. All the best for your mum at this difficult time.

    If you contact the Green Team at EDF, they should be able to deal with this for you. I've found them to be extremely helpful whenever I've spoken to them.

    Best to ring them on 0800 404 9087 and have a chat.


    A maintenance contract will really have to be up to you. I was offered one but decided not to bother as there is very little to go wrong. However, the inverter will fail eventually and this may cost about 1k (hopefully less) to replace at some point.

    Insurance should be free, and covered as part of the buildings cover, since it is usually treated as part of the roof now, but obviously they need to be told, and the same when you change providers. But again, any concerns, just ring the insurer and tell them. I think most PV'ers found it to be free, but some were charged a small fee for amending the policy ... 15?

    Let us know how you get on, and if you have any other questions?
    Mart. Cardiff. 5.58 kWp PV systems (3.58 ESE & 2.0 WNW)

    For general PV advice please see the PV FAQ thread on the Green & Ethical Board.
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