Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • BradZ
    • By BradZ 5th Mar 18, 2:20 PM
    • 17Posts
    • 1Thanks
    BradZ
    End of tenancy - cleaning costs
    • #1
    • 5th Mar 18, 2:20 PM
    End of tenancy - cleaning costs 5th Mar 18 at 2:20 PM
    We are currently in a dispute with our letting agent who wants to take 215 off of our deposit because of cleaning for the whole flat needing to be done. The check out report does state some cleaning needing to be done like dust on doors, glass dirty, smear on light switch, fluff on floor etc. How much would that cost roughly? Im happy for them to take some money for a light clean but 215 is alot. plus they had the carpets cleaned and we also paid 84 before we moved out for them to professionally cleaned but they are stating as the report said the carpets are dirty (its down to them being 15+ years old and rubbish carpets) then they cant take off the money we have paid as they had to have them done again.
Page 1
    • Comms69
    • By Comms69 5th Mar 18, 2:25 PM
    • 2,970 Posts
    • 2,938 Thanks
    Comms69
    • #2
    • 5th Mar 18, 2:25 PM
    • #2
    • 5th Mar 18, 2:25 PM
    215 is about half days work for a cleaner - so the cost for what they're claiming is about right.


    BUT what was the state of the house when you moved in? As that is the test.
    • BradZ
    • By BradZ 5th Mar 18, 2:37 PM
    • 17 Posts
    • 1 Thanks
    BradZ
    • #3
    • 5th Mar 18, 2:37 PM
    • #3
    • 5th Mar 18, 2:37 PM
    It certainly was not professionally cleaned when we moved in, big shower gel marks on the walls, dust everywhere, they keep ignoring the fact whenever i mentioned to them it was in the same condision if not better then when we moved in.
    • The Unready
    • By The Unready 5th Mar 18, 2:39 PM
    • 98 Posts
    • 115 Thanks
    The Unready
    • #4
    • 5th Mar 18, 2:39 PM
    • #4
    • 5th Mar 18, 2:39 PM
    We are currently in a dispute with our letting agent who wants to take 215 off of our deposit because of cleaning for the whole flat needing to be done. The check out report does state some cleaning needing to be done like dust on doors, glass dirty, smear on light switch, fluff on floor etc. How much would that cost roughly? Im happy for them to take some money for a light clean but 215 is alot. plus they had the carpets cleaned and we also paid 84 before we moved out for them to professionally cleaned but they are stating as the report said the carpets are dirty (its down to them being 15+ years old and rubbish carpets) then they cant take off the money we have paid as they had to have them done again.
    Originally posted by BradZ
    Have a look here to get an idea of typical 'professional' cleaning prices for various sized properties (this is for London).

    That might put you in a better position when it comes to negotiating prices.
    • Comms69
    • By Comms69 5th Mar 18, 2:40 PM
    • 2,970 Posts
    • 2,938 Thanks
    Comms69
    • #5
    • 5th Mar 18, 2:40 PM
    • #5
    • 5th Mar 18, 2:40 PM
    It certainly was not professionally cleaned when we moved in, big shower gel marks on the walls, dust everywhere, they keep ignoring the fact whenever i mentioned to them it was in the same condision if not better then when we moved in.
    Originally posted by BradZ
    then let it go to arbitration.
    • SerialRenter
    • By SerialRenter 5th Mar 18, 2:40 PM
    • 591 Posts
    • 606 Thanks
    SerialRenter
    • #6
    • 5th Mar 18, 2:40 PM
    • #6
    • 5th Mar 18, 2:40 PM
    If the property was not 'professionally' cleaned when you entered the tenancy, and the carpets are 15 years old, then i would raise a claim with the deposit protection service that your deposit should be lodged with for the full amount back. Don't bother negotiating with the letting agents.

    If the property is the same, minus fair wear and tear then you should be able to contest their bill.
    *Assuming you're in England or Wales.
    • BradZ
    • By BradZ 5th Mar 18, 2:42 PM
    • 17 Posts
    • 1 Thanks
    BradZ
    • #7
    • 5th Mar 18, 2:42 PM
    • #7
    • 5th Mar 18, 2:42 PM
    My worry is how can we prove it wasnt professionally cleaned when we moved in? If it was it certainly wasnt to a good standard, I worry we dont have the evidence to win a dispute.
    • pinklady21
    • By pinklady21 5th Mar 18, 2:45 PM
    • 561 Posts
    • 382 Thanks
    pinklady21
    • #8
    • 5th Mar 18, 2:45 PM
    • #8
    • 5th Mar 18, 2:45 PM
    What did the check in report say? Did you sign off the inventory? What did it say about cleanliness?
    did you take any photos at the start and end of the tenancy?
    did the agent / landlord take any photos?

    If you ask the deposit protection company to arbitrate, this is the evidence they will look at. Best of luck.
    • Comms69
    • By Comms69 5th Mar 18, 2:46 PM
    • 2,970 Posts
    • 2,938 Thanks
    Comms69
    • #9
    • 5th Mar 18, 2:46 PM
    • #9
    • 5th Mar 18, 2:46 PM
    My worry is how can we prove it wasnt professionally cleaned when we moved in? If it was it certainly wasnt to a good standard, I worry we dont have the evidence to win a dispute.
    Originally posted by BradZ
    Your LL must prove the claim, not you?.... It's your money afterall - sorry but surely that's obvious
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,555Posts Today

6,600Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin