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  • FIRST POST
    • applicationcen
    • By applicationcen 5th Mar 18, 11:54 AM
    • 93Posts
    • 10Thanks
    applicationcen
    Parkmobile have charged me illegally
    • #1
    • 5th Mar 18, 11:54 AM
    Parkmobile have charged me illegally 5th Mar 18 at 11:54 AM
    I just noticed that Parkmoblie have charged me 10 pence -

    Has anyone else encountered random charges from Parkmobile?

    There is no way to delete your own account on their web site. Very frustrating as their terms say you have to go to the people that operate the car park and get the money back from them!

    Any ideas / help would be gratefully received.

    Cheers
Page 1
    • agrinnall
    • By agrinnall 5th Mar 18, 12:17 PM
    • 20,113 Posts
    • 15,835 Thanks
    agrinnall
    • #2
    • 5th Mar 18, 12:17 PM
    • #2
    • 5th Mar 18, 12:17 PM
    Tell your bank it's an unauthorised transaction.
    • pogofish
    • By pogofish 5th Mar 18, 12:21 PM
    • 8,476 Posts
    • 8,791 Thanks
    pogofish
    • #3
    • 5th Mar 18, 12:21 PM
    • #3
    • 5th Mar 18, 12:21 PM
    IME, these silly little charges are often the precursor to someone trying to rip you-off for a whole lot more. Last three or four times this happened to me, I hot hit with a 25p charge, then a four-figure sum to an online casino..

    Could be that Parkmobile have their own fraud problem or someone has cracked their database.

    Personally I'd be on to my bank's security line and have this card cancelled ASAP.
    • Comms69
    • By Comms69 5th Mar 18, 1:16 PM
    • 2,970 Posts
    • 2,938 Thanks
    Comms69
    • #4
    • 5th Mar 18, 1:16 PM
    • #4
    • 5th Mar 18, 1:16 PM
    I had a similar one for 1, have you recently paid a parking ticket (council) ?
    • applicationcen
    • By applicationcen 22nd Mar 18, 10:34 AM
    • 93 Posts
    • 10 Thanks
    applicationcen
    • #5
    • 22nd Mar 18, 10:34 AM
    • #5
    • 22nd Mar 18, 10:34 AM
    It is nearly 2 weeks ago when I emailed their support team to cancel my account and refund me.
    They have made no reply.
    Their telephone contact number incurs a call charge of 10p per minute.
    What a sham these people are.

    I have had no parking dues at all. I always go out with change to avoid paying through a payment intermediary like Park Mobile.
    • Johno100
    • By Johno100 22nd Mar 18, 10:39 AM
    • 3,723 Posts
    • 4,324 Thanks
    Johno100
    • #6
    • 22nd Mar 18, 10:39 AM
    • #6
    • 22nd Mar 18, 10:39 AM
    I'd suggest contacting them on twitter @ParkmobileUK that might speed matters along.
    • DoaM
    • By DoaM 22nd Mar 18, 1:17 PM
    • 4,284 Posts
    • 4,330 Thanks
    DoaM
    • #7
    • 22nd Mar 18, 1:17 PM
    • #7
    • 22nd Mar 18, 1:17 PM
    It is nearly 2 weeks ago when I emailed their support team to cancel my account and refund me.

    ....................................

    I have had no parking dues at all. I always go out with change to avoid paying through a payment intermediary like Park Mobile.
    Originally posted by applicationcen
    These are conflicting statements. How can you contact them to cancel an account, if you never had an account in the first place?

    If you DO have an account then the 2nd statement is patently false.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • applicationcen
    • By applicationcen 11th Apr 18, 8:00 PM
    • 93 Posts
    • 10 Thanks
    applicationcen
    • #8
    • 11th Apr 18, 8:00 PM
    • #8
    • 11th Apr 18, 8:00 PM
    For those of you interested - I did get the indemnity claim, or credit card guarantee paid back by calling the card provider. They also agreed that this 10p charge was potentially a fraudsters 1st attempt to hack the card and have destroyed that account.

    The required mode of approach to make a complaint or have any questions answered requires you to email them. They do not provide a free phone number - because they can charge you bucks through a high cost customer support number.

    However, I have still not had confirmation that they have deleted my account. If this has not been confirmed by the time the GDPR laws come in I will challenge it via the UK's Information Commissioner's Office.

    Any one using these apps needs to be very very careful. There is a lot of sneaky over charging happening across all the major parking apps providers and it is a growing area demanding stricter regulation.

    Like I say - try to have the right change before leaving the house and avoid paying through an intermediary as there is considerable evidence of these companies exploiting people who have accounts with them.
    • applicationcen
    • By applicationcen 12th Apr 18, 5:07 PM
    • 93 Posts
    • 10 Thanks
    applicationcen
    • #9
    • 12th Apr 18, 5:07 PM
    • #9
    • 12th Apr 18, 5:07 PM
    Finally - 6 weeks later and I get a confirmation that they have deleted the account.
    • Nobbie1967
    • By Nobbie1967 13th Apr 18, 9:45 AM
    • 747 Posts
    • 830 Thanks
    Nobbie1967
    Finally - 6 weeks later and I get a confirmation that they have deleted the account.
    Originally posted by applicationcen
    Why did you have an account in the first place if 'you always go out with change'?
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