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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 5th Mar 18, 9:15 AM
    • 309Posts
    • 156Thanks
    MSE Megan F
    MSE News: Back-bill ban for energy firms
    • #1
    • 5th Mar 18, 9:15 AM
    MSE News: Back-bill ban for energy firms 5th Mar 18 at 9:15 AM
    All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules...
    Read the full story:
    'Energy firms to be banned from back-billing beyond 12 months'


    Click reply below to discuss. If you haven't already, join the forum to reply.
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Page 1
    • liviboy
    • By liviboy 5th Mar 18, 9:27 AM
    • 418 Posts
    • 158 Thanks
    liviboy
    • #2
    • 5th Mar 18, 9:27 AM
    • #2
    • 5th Mar 18, 9:27 AM
    Anyone else think that companies will just inflate the direct debit amounts in order to always be in credit and then leave it to the consumer to claim a refund...
    • Hengus
    • By Hengus 5th Mar 18, 9:35 AM
    • 5,909 Posts
    • 3,643 Thanks
    Hengus
    • #3
    • 5th Mar 18, 9:35 AM
    • #3
    • 5th Mar 18, 9:35 AM
    The cynic in me suggests that this has as much to do with keeping the pressure on suppliers to rollout smart meters to all their customers. From Ofgem's website:

    Quote: As smart meters are rolled out across the UK, suppliers will no longer need to rely on estimated bills and send catch-up bills to customers. Suppliers have obligations to make sure they use the technology, once smart meters are installed, to improve services for customers for example by providing accurate billing. Unquote

    You can see the supplier's defence as being one of 'the customer refused to accept a smart meter......"
    • WhoIsThat
    • By WhoIsThat 5th Mar 18, 10:32 AM
    • 63 Posts
    • 22 Thanks
    WhoIsThat
    • #4
    • 5th Mar 18, 10:32 AM
    • #4
    • 5th Mar 18, 10:32 AM
    I'm getting a feeling of deja-vu here:

    11 months ago, you posted a similar story,
    https://www.moneysavingexpert.com/news/energy/2017/04/energy-customers-will-no-longer-receive-catch-up-bills-under-ofgem-proposals-

    Except it was supposed to have been introduced by last winter.

    Now I see it won't come into force until April 2019 for domestic customers, and October 2019 for microbusinesses.

    https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-your-rights

    Until then, we'll all have to hope our supplier applies the the process "voluntarily", which Ofgem have previously said they expected all suppliers to do.
    • NineDeuce
    • By NineDeuce 5th Mar 18, 11:34 AM
    • 827 Posts
    • 766 Thanks
    NineDeuce
    • #5
    • 5th Mar 18, 11:34 AM
    • #5
    • 5th Mar 18, 11:34 AM
    The cynic in me suggests that this has as much to do with keeping the pressure on suppliers to rollout smart meters to all their customers. From Ofgem's website:

    Quote: As smart meters are rolled out across the UK, suppliers will no longer need to rely on estimated bills and send catch-up bills to customers. Suppliers have obligations to make sure they use the technology, once smart meters are installed, to improve services for customers for example by providing accurate billing. Unquote

    You can see the supplier's defence as being one of 'the customer refused to accept a smart meter......"
    Originally posted by Hengus
    But that doesnt make sense. The supplier can still bill to an estimate if it doesnt have a read from the customer or a smart meter....
    • Hengus
    • By Hengus 5th Mar 18, 11:40 AM
    • 5,909 Posts
    • 3,643 Thanks
    Hengus
    • #6
    • 5th Mar 18, 11:40 AM
    • #6
    • 5th Mar 18, 11:40 AM
    From the Ofgem Press Release:

    Quote: Suppliers can still backbill customers past 12 months where the customer!!!8217;s behaviour is obstructive, such as blocking physical access to a meter, or manifestly unreasonable, such as tampering with a meter or stealing energy. Consumers will not be at fault for failing to provide meter readings. Suppliers will need to assess consumer behaviour on a case-by-case basis. Suppliers are allowed to chase unpaid bills that they have previously sent in compliance with their obligations. Unquote
    • jackieblack
    • By jackieblack 5th Mar 18, 5:46 PM
    • 7,775 Posts
    • 11,367 Thanks
    jackieblack
    • #7
    • 5th Mar 18, 5:46 PM
    • #7
    • 5th Mar 18, 5:46 PM
    Anyone else think that companies will just inflate the direct debit amounts in order to always be in credit and then leave it to the consumer to claim a refund...
    Originally posted by liviboy
    My first thought too
    2.22kWp Solar PV system installed Oct 2010, Fronius IG20 Inverter,
    south facing (-5 deg), 30 degree pitch, no shading

    Quidquid Latine dictum sit altum videtur
    (Revera linguam latinam vix cognovi )
    • glider3560
    • By glider3560 5th Mar 18, 6:44 PM
    • 3,581 Posts
    • 2,274 Thanks
    glider3560
    • #8
    • 5th Mar 18, 6:44 PM
    • #8
    • 5th Mar 18, 6:44 PM
    So those of us who give regular meter readings will be subsidising those who can't be bothered and are happy to receive estimated bills. Typical.

    • HornetSaver
    • By HornetSaver 5th Mar 18, 7:01 PM
    • 2,404 Posts
    • 3,882 Thanks
    HornetSaver
    • #9
    • 5th Mar 18, 7:01 PM
    • #9
    • 5th Mar 18, 7:01 PM
    So those of us who give regular meter readings will be subsidising those who can't be bothered and are happy to receive estimated bills. Typical.
    Originally posted by glider3560
    It's quite rare for estimated bills to be lower than actual bills, for what I would have thought are obvious reasons - the less attention someone pays to their energy usage, the more they are likely using, therefore the estimated bill is usually on the high side. Such people are also disproportionately likely to be on standard tariffs.

    So if anything, they are subsidising your behavior.
    I'm standing by my pre-referendum prediction: "Brexit will lead to a recession"

    forums.moneysavingexpert.com/showthread.php?p=70662330
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