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  • FIRST POST
    • Fortyfoot
    • By Fortyfoot 4th Mar 18, 1:04 PM
    • 1,789Posts
    • 907Thanks
    Fortyfoot
    0 WOW
    Thomson's have lost a plane, have you got it?.
    • #1
    • 4th Mar 18, 1:04 PM
    0 WOW
    Thomson's have lost a plane, have you got it?. 4th Mar 18 at 1:04 PM
    Yesterday we were told that we would be going home on a plane from Manchester about an hour after it arrived in Tenerife. It would be TOM2691.

    We have been told by the Thomson representative that the plane did not land, where is it?

    It's chaos here!

    I have the following which suggest that the plane did land, I had tracked it 2/3 of the way here. Any ideas, the reps here are doing their best.

    [IMG][/IMG]
Page 1
    • richardw
    • By richardw 4th Mar 18, 1:17 PM
    • 18,618 Posts
    • 7,719 Thanks
    richardw
    • #2
    • 4th Mar 18, 1:17 PM
    • #2
    • 4th Mar 18, 1:17 PM
    Have you got any Avios for an Iberia or BA flight?
    Last edited by richardw; 04-03-2018 at 1:44 PM.
    Posts are not advice and must not be relied upon.
    • Fortyfoot
    • By Fortyfoot 4th Mar 18, 2:58 PM
    • 1,789 Posts
    • 907 Thanks
    Fortyfoot
    • #3
    • 4th Mar 18, 2:58 PM
    • #3
    • 4th Mar 18, 2:58 PM
    "Avios?"
    Not sure what you mean, new to me.

    Fortyfoot
    • Voyager2002
    • By Voyager2002 4th Mar 18, 3:06 PM
    • 12,148 Posts
    • 8,264 Thanks
    Voyager2002
    • #4
    • 4th Mar 18, 3:06 PM
    • #4
    • 4th Mar 18, 3:06 PM
    "Avios?"
    Not sure what you mean, new to me.

    Fortyfoot
    Originally posted by Fortyfoot
    Avios used to be called Air Miles. Point being, investigate other ways of getting home rather than relying on an organisation that is in chaos.
    • NoodleDoodleMan
    • By NoodleDoodleMan 4th Mar 18, 8:46 PM
    • 445 Posts
    • 135 Thanks
    NoodleDoodleMan
    • #5
    • 4th Mar 18, 8:46 PM
    • #5
    • 4th Mar 18, 8:46 PM
    Avios used to be called Air Miles. Point being, investigate other ways of getting home rather than relying on an organisation that is in chaos.
    Which organisation is in chaos ?

    Just curious.
    • mgdavid
    • By mgdavid 5th Mar 18, 1:40 AM
    • 5,618 Posts
    • 4,952 Thanks
    mgdavid
    • #6
    • 5th Mar 18, 1:40 AM
    • #6
    • 5th Mar 18, 1:40 AM
    Which organisation is in chaos ?

    Just curious.
    Originally posted by NoodleDoodleMan
    Curious enough to read post #1?
    The questions that get the best answers are the questions that give most detail....
    • NoodleDoodleMan
    • By NoodleDoodleMan 5th Mar 18, 2:09 PM
    • 445 Posts
    • 135 Thanks
    NoodleDoodleMan
    • #7
    • 5th Mar 18, 2:09 PM
    • #7
    • 5th Mar 18, 2:09 PM
    Curious enough to read post #1?
    A drama over a "lost" flight at one airport hardly constitutes an organisation that is in chaos IMO.

    It appears to have been late, landing at 3:24am local.

    https://www.flightradar24.com/data/aircraft/g-tawf
    Last edited by NoodleDoodleMan; 05-03-2018 at 2:42 PM.
    • mgdavid
    • By mgdavid 5th Mar 18, 10:28 PM
    • 5,618 Posts
    • 4,952 Thanks
    mgdavid
    • #8
    • 5th Mar 18, 10:28 PM
    • #8
    • 5th Mar 18, 10:28 PM
    ......... hardly constitutes an organisation that is in chaos IMO.........
    Originally posted by NoodleDoodleMan
    that's not what you said 5 minutes before writing the above;

    "Thomsons (as was), now TUI, have a reputation for shambolic customer service."
    http://forums.moneysavingexpert.com/showthread.php?t=5805017
    The questions that get the best answers are the questions that give most detail....
    • NoodleDoodleMan
    • By NoodleDoodleMan 5th Mar 18, 10:49 PM
    • 445 Posts
    • 135 Thanks
    NoodleDoodleMan
    • #9
    • 5th Mar 18, 10:49 PM
    • #9
    • 5th Mar 18, 10:49 PM
    Thomsons customer service (which is variable as I said), is a different issue from flight operational problems - and one late flight hardly makes it an organisation in chaos.

    A touch of Daily Mail style hyperbole.
    • mgdavid
    • By mgdavid 6th Mar 18, 1:13 AM
    • 5,618 Posts
    • 4,952 Thanks
    mgdavid
    Thomsons customer service (which is variable as I said), ....
    Originally posted by NoodleDoodleMan
    actually you said it was 'shambolic' which is a lot nearer chaos than variable.
    And of course the face of any company is customer service, if that is bad they will look bad, period, however good they may be behind the scenes.
    The Thompson rep did a bad job of providing timely and accurate information to the OP, so quite correctly it looked like chaos to them.
    The questions that get the best answers are the questions that give most detail....
    • Pollycat
    • By Pollycat 6th Mar 18, 8:37 AM
    • 20,187 Posts
    • 54,178 Thanks
    Pollycat
    Has this plane been found?
    I've left my landing light on but no sign of it.



    (I'll get me coat...)
    • NoodleDoodleMan
    • By NoodleDoodleMan 6th Mar 18, 8:56 AM
    • 445 Posts
    • 135 Thanks
    NoodleDoodleMan
    actually you said it was 'shambolic' which is a lot nearer chaos than variable.
    And of course the face of any company is customer service, if that is bad they will look bad, period, however good they may be behind the scenes.
    The Thompson rep did a bad job of providing timely and accurate information to the OP, so quite correctly it looked like chaos to them.
    Obviously my perception of chaos differs from others.

    On the substance of the flight issues - the absolutely foul weather in the UK in the middle of last week was atrocious for airport operations, Thomsons/TUI did well to get a servicable aircraft to Tenerife South, even if it were late.

    The logistics of that should not be underestimated.
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