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  • FIRST POST
    • MikeEngTech
    • By MikeEngTech 2nd Mar 18, 11:50 PM
    • 47Posts
    • 12Thanks
    MikeEngTech
    Kitchen companies wont send quote without deposit
    • #1
    • 2nd Mar 18, 11:50 PM
    Kitchen companies wont send quote without deposit 2nd Mar 18 at 11:50 PM
    Been to Wren and Magnet. Got an independent and Howdens next. Also looking at diy-kitchens.
    Wren and Magnet wouldnt send a detailed quote of what I'm getting without paying deposit. I can't do business this way. I don't recall this nonsense with B&Q with my last kitchen.Can you recommend anyone who will actually send me a quote so I don't have to sign up in store?
Page 1
    • FreeBear
    • By FreeBear 3rd Mar 18, 12:04 AM
    • 1,638 Posts
    • 2,415 Thanks
    FreeBear
    • #2
    • 3rd Mar 18, 12:04 AM
    • #2
    • 3rd Mar 18, 12:04 AM
    Wren and Magnet wouldnt send a detailed quote of what I'm getting without paying deposit.
    Originally posted by MikeEngTech
    When I went to Magnet last year, they were only too happy to send me their (inflated) quote plus 3D renders - Then spammed me with their latest "offers" despite being told not to. Unfortunately for them, their showroom is on the way in to work, so I went in and gave the rep a stiff talking to while he was trying to make a sale to another customer....
    Magnet also included a whole bunch of useless extras in their list of parts and didn't like being told that it was a waste - Trim panels between each unit ffs....

    Benchmarx were more than happy to give me quotes for their stuff (you could go through Wickes for the same kitchens). Even after discounts, a local independent undercut by quite a margin.

    Buildbase also do kitchens - Might be worth giving them a look... Prices can be a bit on the high side though.
    Her courage will change the world.

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    • pollypenny
    • By pollypenny 3rd Mar 18, 9:15 AM
    • 24,053 Posts
    • 62,681 Thanks
    pollypenny
    • #3
    • 3rd Mar 18, 9:15 AM
    • #3
    • 3rd Mar 18, 9:15 AM
    I suppose they think you would use their design without payment. I would not want to pay a deposit though.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
    • phill99
    • By phill99 3rd Mar 18, 1:53 PM
    • 8,097 Posts
    • 7,320 Thanks
    phill99
    • #4
    • 3rd Mar 18, 1:53 PM
    • #4
    • 3rd Mar 18, 1:53 PM
    Find an installer that will send you a quote without asking for a deposit. I fit kitchens and bathrooms and would never ask a customer for a deposit before sending a quote.


    It'd just a sharp practice.
    Eat vegetables and fear no creditors, rather than eat duck and hide.
    • WeAreGhosts
    • By WeAreGhosts 3rd Mar 18, 7:38 PM
    • 2,280 Posts
    • 24,892 Thanks
    WeAreGhosts
    • #5
    • 3rd Mar 18, 7:38 PM
    • #5
    • 3rd Mar 18, 7:38 PM
    I've got a Magnet kitchen and didn't have to pay a deposit to see the detailed quote.
    • the_r_sole
    • By the_r_sole 3rd Mar 18, 7:57 PM
    • 2,526 Posts
    • 1,370 Thanks
    the_r_sole
    • #6
    • 3rd Mar 18, 7:57 PM
    • #6
    • 3rd Mar 18, 7:57 PM
    Iirc when we were looking they will happily sit down with you in the showrooms and go through everything, give you a 3d etc but they are never keen to give.out the detailed breakdown to take away with you because it would be very easy to go and compare with DIY kitchens or the like.
    I ended up going to IKEA and designing one with all the bits I wanted!
    • CKdesigner
    • By CKdesigner 4th Mar 18, 9:48 AM
    • 1,202 Posts
    • 626 Thanks
    CKdesigner
    • #7
    • 4th Mar 18, 9:48 AM
    • #7
    • 4th Mar 18, 9:48 AM
    I think there is confusion here, does the OP just want a quotation from Magnet and Wren or does the OP want to take away the kitchen design from these places that the quotation is based on as well?

    The problem is that to design a kitchen properly takes a considerably amount of time and effort, which is fine because that!!!8217;s what kitchen designers do, but the design is their or their company!!!8217;s IP. So without some sort of commitment they would be silly to give this away.

    The best solution by far is that you think of the design and the quotation as 2 separate entities. So with the design either employ a designer to design it with / for you, in the same way as you would employ an architect to design an extension for you. Alternatively in a small / simple kitchen space, design it your self, either with pencil, paper and ruler or there are many internet based design tools out there.

    Once you have the design that you are happy with take it to as many different supply companies as you like for their quotation. This way you will probably get a better price from the supplier as they haven!!!8217;t had to spend the time designing it, as described above.

    This will also save the customer a lot of time as they won!!!8217;t have to go through the design process with lots of alternative suppliers.

    CK
    • tony6403
    • By tony6403 5th Mar 18, 12:00 AM
    • 1,216 Posts
    • 1,018 Thanks
    tony6403
    • #8
    • 5th Mar 18, 12:00 AM
    • #8
    • 5th Mar 18, 12:00 AM
    I think there is confusion here, does the OP just want a quotation from Magnet and Wren or does the OP want to take away the kitchen design from these places that the quotation is based on as well?

    The problem is that to design a kitchen properly takes a considerably amount of time and effort, which is fine because that!!!8217;s what kitchen designers do, but the design is their or their company!!!8217;s IP. So without some sort of commitment they would be silly to give this away.

    The best solution by far is that you think of the design and the quotation as 2 separate entities. So with the design either employ a designer to design it with / for you, in the same way as you would employ an architect to design an extension for you. Alternatively in a small / simple kitchen space, design it your self, either with pencil, paper and ruler or there are many internet based design tools out there.

    Once you have the design that you are happy with take it to as many different supply companies as you like for their quotation. This way you will probably get a better price from the supplier as they haven!!!8217;t had to spend the time designing it, as described above.

    This will also save the customer a lot of time as they won!!!8217;t have to go through the design process with lots of alternative suppliers.

    CK
    Originally posted by CKdesigner
    Don't agree with this.
    The designers costs are part of the fixed overheads accounted for in the companies' charges for the units , appliances etc.
    Not comparable with an architect whose sole purpose is the actual design work.
    I think this methodology is borne out by the likes of Howdens advertising like this :-
    https://www.howdens.com/advice-inspiration/free-home-survey-kitchen-design-service/
    Forgotten but not gone.
    • CKdesigner
    • By CKdesigner 5th Mar 18, 7:32 AM
    • 1,202 Posts
    • 626 Thanks
    CKdesigner
    • #9
    • 5th Mar 18, 7:32 AM
    • #9
    • 5th Mar 18, 7:32 AM
    Don't agree with this.
    The designers costs are part of the fixed overheads accounted for in the companies' charges for the units , appliances etc.
    Not comparable with an architect whose sole purpose is the actual design work.
    I think this methodology is borne out by the likes of Howdens advertising like this :-
    https://www.howdens.com/advice-inspiration/free-home-survey-kitchen-design-service/
    Originally posted by tony6403
    No sorry Tony, I think you are wrong.

    In the sheds the designers have to sell otherwise they won’t have a job for very long, will they?

    So if they have to sell, the design work they do is going to be biased towards selling a kitchen and selling one of their company’s kitchens. Therefore the design work they do will always be compromised.

    Where as if a customer pays a fair amount of money for a designer to design the space, this promotes free thinking. Not always granted, but if a designer works for themselves and not for a company then they have no particular bias.

    CK
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