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  • FIRST POST
    • JeanJeannie52
    • By JeanJeannie52 2nd Mar 18, 9:17 PM
    • 6Posts
    • 0Thanks
    JeanJeannie52
    British Gas Cause Large Debit On My Account
    • #1
    • 2nd Mar 18, 9:17 PM
    British Gas Cause Large Debit On My Account 2nd Mar 18 at 9:17 PM
    I am currently in a dispute with British Gas due to a debit of 790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.

    Below is a list of contact details for British Gas you may need when making a complaint.

    Dedicated Directors Team 0333 202 9774
    customer.service@britishgas.co.uk
    customercomplaints@britishgas.co.uk
    mark.hodges@britishgas.co.uk CEO
    iain.conn@centrica.co.uk Chief executive of British Gas parent company.


    Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges
Page 1
    • Neil Jones
    • By Neil Jones 2nd Mar 18, 9:31 PM
    • 1,276 Posts
    • 754 Thanks
    Neil Jones
    • #2
    • 2nd Mar 18, 9:31 PM
    • #2
    • 2nd Mar 18, 9:31 PM
    You have been providing regular meter readings? And they're actual readings, not a bunch of estimated ones?
    • Hengus
    • By Hengus 3rd Mar 18, 9:48 AM
    • 5,723 Posts
    • 3,510 Thanks
    Hengus
    • #3
    • 3rd Mar 18, 9:48 AM
    • #3
    • 3rd Mar 18, 9:48 AM
    I am currently in a dispute with British Gas due to a debit of 790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.

    Below is a list of contact details for British Gas you may need when making a complaint.

    Dedicated Directors Team 0333 202 9774
    customer.service@britishgas.co.uk
    customercomplaints@britishgas.co.uk
    mark.hodges@britishgas.co.uk CEO
    iain.conn@centrica.co.uk Chief executive of British Gas parent company.


    Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges
    Originally posted by JeanJeannie52
    If you want to pursue this via The energy Ombudsman then you really need to make sure that any response is in the form of a formal response to a complaint that you can then take to The Energy Ombudsman.
    • JeanJeannie52
    • By JeanJeannie52 5th Mar 18, 9:35 PM
    • 6 Posts
    • 0 Thanks
    JeanJeannie52
    • #4
    • 5th Mar 18, 9:35 PM
    • #4
    • 5th Mar 18, 9:35 PM
    Yes have been providing regular meter readings
    • JeanJeannie52
    • By JeanJeannie52 5th Mar 18, 9:39 PM
    • 6 Posts
    • 0 Thanks
    JeanJeannie52
    • #5
    • 5th Mar 18, 9:39 PM
    • #5
    • 5th Mar 18, 9:39 PM
    I have already contacted the Energy Ombudsman the set up a case, told me to give British Gas 8 weeks to resolve the complaint. If they can't resolve it then I go back to the Ombudsman. I've also been sending the Ombudsman e-mails keeping them updated.

    I got an e-mail back the day I complained to Mark Hodges and someone from his office called me today.
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