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  • FIRST POST
    • justwilliam25
    • By justwilliam25 1st Mar 18, 4:12 PM
    • 11Posts
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    justwilliam25
    Macbook Pro logic board failure/SoGA
    • #1
    • 1st Mar 18, 4:12 PM
    Macbook Pro logic board failure/SoGA 1st Mar 18 at 4:12 PM
    Hey everyone.

    I bought a Macbook Pro for around 1200 back in 2012 and, a few months ago, it stopped working. I took it to Apple who confirmed it was a logic board failure, and was an inherent hardware fault that had received some notable publicity. However, as I bought it from PC World, I had to take the report to them and ask for a replacement.

    Seeing as it's a 'vintage' model (older than 5 years), it cannot be repaired. But, seeing as it's less than 6 years old, they've offered me 230 under the SoGA. Is that a fair offer? Should I take it while I can? I'm incredibly strapped for cash at the moment and was hoping for either a replacement or something a bit more generous as I need a computer for my studies!
    Last edited by justwilliam25; 01-03-2018 at 4:16 PM.
Page 1
    • bris
    • By bris 1st Mar 18, 4:14 PM
    • 7,589 Posts
    • 6,607 Thanks
    bris
    • #2
    • 1st Mar 18, 4:14 PM
    • #2
    • 1st Mar 18, 4:14 PM
    Bite their hands off before they change their minds.
    • Oakdene
    • By Oakdene 1st Mar 18, 4:16 PM
    • 1,934 Posts
    • 7,096 Thanks
    Oakdene
    • #3
    • 1st Mar 18, 4:16 PM
    • #3
    • 1st Mar 18, 4:16 PM
    As above, you've had 6 years use out of it & have been offered just under 20% of the original purchase price. Take it & smile
    Hiraeth
    • Timalay
    • By Timalay 2nd Mar 18, 9:41 AM
    • 768 Posts
    • 385 Thanks
    Timalay
    • #4
    • 2nd Mar 18, 9:41 AM
    • #4
    • 2nd Mar 18, 9:41 AM
    What kind of work do you use your laptop for? If it's just basic word docs and emails. Maybe consider a Chromebook.
    • marliepanda
    • By marliepanda 2nd Mar 18, 9:55 AM
    • 5,626 Posts
    • 11,833 Thanks
    marliepanda
    • #5
    • 2nd Mar 18, 9:55 AM
    • #5
    • 2nd Mar 18, 9:55 AM
    You're not going to get a new replacement for a 5year old laptop.

    I definitely wouldnt be betting a new macbook at the moment as a) youre strapped for cash and b) the current offering are rubbish and overpriced (coming from a huge Apple fan! All my tech is Apple but I would not be upgrading my laptop with them now as their range is badly in need of updating)

    If you NEED a macbook, look for a second hand or refurbed older model - cheaper and will be at least the same spec as what youve got.
    • TadleyBaggie
    • By TadleyBaggie 2nd Mar 18, 10:58 AM
    • 2,742 Posts
    • 2,078 Thanks
    TadleyBaggie
    • #6
    • 2nd Mar 18, 10:58 AM
    • #6
    • 2nd Mar 18, 10:58 AM
    The 2015 model is the last one I would consider, the keyboard on the 2016/2017 models is causing a lot of grief to many users. The touch bar on the latter models is not essential and a bit gimmicky.

    My 2012 MacBook Pro retina is still working fine, although it's a bit like Trigger's broom, it's had new screen, new logic board and new bottom case.
    • justwilliam25
    • By justwilliam25 6th Mar 18, 10:17 AM
    • 11 Posts
    • 0 Thanks
    justwilliam25
    • #7
    • 6th Mar 18, 10:17 AM
    • #7
    • 6th Mar 18, 10:17 AM
    Thanks a lot for your input guys, really appreciated. I don't need a Macbook right now, but I need a laptop to write my dissertation due next month...and I'll need a Macbook at some point for photo and music editing.

    There's a refurbished 2015 model, same spec, for 1600 currently on the Apple Store so I may have a think about that. I'm guessing the 2018 release (if there is a significant one) isn't going to be any cheaper for a 15 inch Macbook

    On a slightly separate note, is AppleCare protection recommended?
    • SuperHan
    • By SuperHan 6th Mar 18, 5:22 PM
    • 2,066 Posts
    • 1,221 Thanks
    SuperHan
    • #8
    • 6th Mar 18, 5:22 PM
    • #8
    • 6th Mar 18, 5:22 PM

    On a slightly separate note, is AppleCare protection recommended?
    Originally posted by justwilliam25

    You may get some challenge on whether it's essential (it's probably not) - but I have it on my MacBook (it came with it when I bought from the education store, but I don't think they do that anymore) and the level of service I got when I took it to the Apple Store broken at 2 and a half years old was phenomenal.


    In the end I got an upgrade to a brand new boxed newer model, so I would recommend.
    • Ant555
    • By Ant555 7th Mar 18, 4:15 PM
    • 803 Posts
    • 312 Thanks
    Ant555
    • #9
    • 7th Mar 18, 4:15 PM
    • #9
    • 7th Mar 18, 4:15 PM
    Last year I took an Early 2011 15" MacBook Pro i7 to the genuis bar as there was no video on the screen or external monitor.

    They took it into the back, ran a test and within 5 minutes diagnosed a problem with the board and that there was something called a 'repair extension program' and it would be covered under that scheme. I left it with them and collected it a few days later all fixed and for free.- remember this was a 6 year old lap top at the time.

    I did not buy that lap top from Apple direct but a reseller (who may not even exist any more)

    Hope this helps
    Last edited by Ant555; 07-03-2018 at 4:26 PM.
    • Ant555
    • By Ant555 7th Mar 18, 4:25 PM
    • 803 Posts
    • 312 Thanks
    Ant555
    See if your symptoms are as described here

    https://www.apple.com/uk/support/macbookpro-videoissues/
    • mattyprice4004
    • By mattyprice4004 7th Mar 18, 4:42 PM
    • 3,573 Posts
    • 3,046 Thanks
    mattyprice4004
    I'd definitely pop into Apple with it - they may well repair it for you free of charge if you push a little.
    • justwilliam25
    • By justwilliam25 9th Mar 18, 10:52 AM
    • 11 Posts
    • 0 Thanks
    justwilliam25
    Thanks again for your helpful replies. The above issue (video issues) is exactly the problem - took it into Apple and they diagnosed it for me but said I'd have to go to PC World (the original retailer) seeing as it wasn't purchased from Apple. I think it's outside of the Extension repair scheme too... so I think that leaves me at a dead end with getting it repaired?
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