Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • squidlydiddly2
    • By squidlydiddly2 1st Mar 18, 12:00 PM
    • 7Posts
    • 0Thanks
    squidlydiddly2
    Mid 70's no help
    • #1
    • 1st Mar 18, 12:00 PM
    Mid 70's no help 1st Mar 18 at 12:00 PM
    Thursday 1st March, my wife and I are in our mid 70's and the boiler is not working this morning. I rang my boiler service provider, to whom I pay about 170 a year, only to get the message that because of heavy demand they would not even put my call in a queue and suggested I call back some other time. My wife and I are supposed to be among those in society who are vulnerable, especially in weather like we have today, but there is no provision with my service provider to find out who it is needs help. I have now been forced to go into my loft and luckily have found a discharge pipe is frozen. I have temporarily by-passed the problem and awaiting a reply to my email to them. If I was not able to climb a loft ladder we would be very, very cold by now with nobody to turn to! My rant ends...
Page 2
    • walwyn1978
    • By walwyn1978 2nd Mar 18, 9:55 PM
    • 450 Posts
    • 413 Thanks
    walwyn1978
    It's probably the condensate pipe Marlie, if the condensate in it freezes the boiler cuts out.
    Originally posted by peachyprice
    This.

    Ours stopped working today with a fault code that said 'internal error'. Rang my plumber who suggested pouring boiling water on the condense pipe outside then pressing reset. Job done.
    • barbiedoll
    • By barbiedoll 3rd Mar 18, 12:46 AM
    • 4,878 Posts
    • 13,412 Thanks
    barbiedoll
    This.

    Ours stopped working today with a fault code that said 'internal error'. Rang my plumber who suggested pouring boiling water on the condense pipe outside then pressing reset. Job done.
    Originally posted by walwyn1978
    Same here, only difference is that I got the same advice from an old MSE forum thread

    Said pipe is now wrapped in what remains of our old electric blanket!
    "I may be many things but not being indiscreet isn't one of them"
    • Robin9
    • By Robin9 3rd Mar 18, 7:24 AM
    • 2,535 Posts
    • 1,642 Thanks
    Robin9
    . My wife and I are supposed to be among those in society who are vulnerable,
    Originally posted by squidlydiddly2
    As others have asked why do you consider yourself vulnerable ? If you say "age - mid 70's" - then no sympathy.

    Get the fan heater out.
    Never pay on an estimated bill
    • Moneyineptitude
    • By Moneyineptitude 3rd Mar 18, 3:07 PM
    • 20,148 Posts
    • 11,095 Thanks
    Moneyineptitude
    Said pipe is now wrapped in what remains of our old electric blanket!
    Originally posted by barbiedoll
    Since an old blanket will get wet (from the pipe and rain) and freeze again, you really should invest in some (cheap) polystyrene pipe lagging.

    It won't freeze and will provide the required insulation. The old blanket will do nothing.
    • RichardD1970
    • By RichardD1970 3rd Mar 18, 3:19 PM
    • 2,916 Posts
    • 4,306 Thanks
    RichardD1970
    Since an old blanket will get wet (from the pipe and rain) and freeze again, you really should invest in some (cheap) polystyrene pipe lagging.

    It won't freeze and will provide the required insulation. The old blanket will do nothing.
    Originally posted by Moneyineptitude
    I've wrapped mine is some bubble wrap, free, from an online delivery, seems to have worked.
    • Moneyineptitude
    • By Moneyineptitude 3rd Mar 18, 5:02 PM
    • 20,148 Posts
    • 11,095 Thanks
    Moneyineptitude
    I've wrapped mine is some bubble wrap, free, from an online delivery, seems to have worked.
    Originally posted by RichardD1970
    That's certainly better than anything able to absorb moisture and then freeze. It's also the money-saving option, of course.
    • Autumnella
    • By Autumnella 4th Mar 18, 10:19 PM
    • 491 Posts
    • 2,053 Thanks
    Autumnella
    What do you mean "by-passed the problem"?!
    • lisyloo
    • By lisyloo 5th Mar 18, 12:42 PM
    • 21,834 Posts
    • 10,549 Thanks
    lisyloo
    If I was not able to climb a loft ladder we would be very, very cold by now with nobody to turn to!
    Originally posted by squidlydiddly2
    I would recommend you get some form of contingency.
    I would recommend 2 heated throws. They are quite cheap to buy and very cheap to run.
    • parkrunner
    • By parkrunner 5th Mar 18, 2:22 PM
    • 1,096 Posts
    • 1,731 Thanks
    parkrunner
    Thursday 1st March, my wife and I are in our mid 70's and the boiler is not working this morning. I rang my boiler service provider, to whom I pay about 170 a year, only to get the message that because of heavy demand they would not even put my call in a queue and suggested I call back some other time. My wife and I are supposed to be among those in society who are vulnerable, especially in weather like we have today, but there is no provision with my service provider to find out who it is needs help. I have now been forced to go into my loft and luckily have found a discharge pipe is frozen. I have temporarily by-passed the problem and awaiting a reply to my email to them. If I was not able to climb a loft ladder we would be very, very cold by now with nobody to turn to! My rant ends...
    Originally posted by squidlydiddly2
    In what way are you both vulnerable squidly?
    • SwanJon
    • By SwanJon 5th Mar 18, 2:25 PM
    • 2,386 Posts
    • 933 Thanks
    SwanJon
    Some confusion on here about the Priority Service Register - which is managed by your energy supplier - and a priority service offered by boiler/central heating services.
    Your energy supplier (in concert with your distributor) will use the PSR if there is an interruption to supply (e.g. powercut).
    This is not the same as registering with your service contract - even if they are part of the same company. As above, they need to be told about any issues you have with your system - leading to bottlenecks at that point. After that the prioritisation would kick in.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,700Posts Today

7,662Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin