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    • ffs
    • By ffs 28th Feb 18, 7:41 AM
    • 270Posts
    • 45Thanks
    ffs
    0 WOW
    EasyJet Ticket Surname Change
    • #1
    • 28th Feb 18, 7:41 AM
    0 WOW
    EasyJet Ticket Surname Change 28th Feb 18 at 7:41 AM
    A generous friend has bought my partner a ticket assuming she uses my surname, but her passport has her maiden name

    The flight is in six weeks time

    Has anyone succeeded in changing the surname on an EasyJet ticket?

    If so any suggestions as how to approach customer support?
Page 1
    • eDicky
    • By eDicky 28th Feb 18, 7:57 AM
    • 3,401 Posts
    • 1,612 Thanks
    eDicky
    • #2
    • 28th Feb 18, 7:57 AM
    • #2
    • 28th Feb 18, 7:57 AM
    Call them with your booking reference and explaim the mistake. If within 24 hours of booking, probably no fee. They open at 8am.

    0330 365 5454
    0330 365 5000
    • ffs
    • By ffs 7th Mar 18, 10:06 AM
    • 270 Posts
    • 45 Thanks
    ffs
    • #3
    • 7th Mar 18, 10:06 AM
    • #3
    • 7th Mar 18, 10:06 AM
    According to customer services
    • Change can only be made by the original purchaser
    • Cost is £65

    It would have been far to stressful for our friend to attempt to change the surname

    Instead is was easier and cheaper to buy a new ticket, and if everything works out the booked seat means we should have an empty seat between us
    • richardw
    • By richardw 7th Mar 18, 1:51 PM
    • 18,580 Posts
    • 7,696 Thanks
    richardw
    • #4
    • 7th Mar 18, 1:51 PM
    • #4
    • 7th Mar 18, 1:51 PM
    .... if everything works out the booked seat means we should have an empty seat between us
    Originally posted by ffs
    Seats are for real passengers with boarding cards who check in, pass through security and are checked through the gate. If itís a busy flight, the seat will be occupied especially since easyJet is an overbooking airline.
    Posts are not advice and must not be relied upon.
    • ffs
    • By ffs 7th Mar 18, 2:04 PM
    • 270 Posts
    • 45 Thanks
    ffs
    • #5
    • 7th Mar 18, 2:04 PM
    • #5
    • 7th Mar 18, 2:04 PM
    Thanks, I didn't realise EasyJet routinely overbook

    I will of course ensure the misnamed ticket is checked in, but you're right there won't be anyone to use it at the gate...
    • richardw
    • By richardw 7th Mar 18, 2:15 PM
    • 18,580 Posts
    • 7,696 Thanks
    richardw
    • #6
    • 7th Mar 18, 2:15 PM
    • #6
    • 7th Mar 18, 2:15 PM
    ...I will of course ensure the misnamed ticket is checked in..
    Originally posted by ffs
    If asked, what passport details will you give?
    Posts are not advice and must not be relied upon.
    • budgetflyer
    • By budgetflyer 8th Mar 18, 7:31 AM
    • 5,693 Posts
    • 3,641 Thanks
    budgetflyer
    • #7
    • 8th Mar 18, 7:31 AM
    • #7
    • 8th Mar 18, 7:31 AM
    I suppose, in theory the passport details could be just made up
    • jpsartre
    • By jpsartre 8th Mar 18, 8:13 AM
    • 3,159 Posts
    • 2,079 Thanks
    jpsartre
    • #8
    • 8th Mar 18, 8:13 AM
    • #8
    • 8th Mar 18, 8:13 AM
    I suppose, in theory the passport details could be just made up
    Originally posted by budgetflyer
    In practice as well
    • fifeken
    • By fifeken 9th Mar 18, 4:45 PM
    • 2,212 Posts
    • 1,145 Thanks
    fifeken
    • #9
    • 9th Mar 18, 4:45 PM
    • #9
    • 9th Mar 18, 4:45 PM
    Thanks, I didn't realise EasyJet routinely overbook.
    Originally posted by ffs
    They don't. It's only on a select few routes and even then not always.
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