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  • FIRST POST
    • -/chris-/
    • By -/chris-/ 27th Feb 18, 3:45 PM
    • 340Posts
    • 1,429Thanks
    -/chris-/
    Sodexo filmology data breach
    • #1
    • 27th Feb 18, 3:45 PM
    Sodexo filmology data breach 27th Feb 18 at 3:45 PM
    Hi All

    I have been a victim of attempted fraud on my bank account through my employers cinema discount scheme. I had found out there had been attempted fraud on my bank account from my bank and it was not until 3 weeks later that I found out the data breach involved use of the Filmology website. There were 3 attempts at fraud on my account which my bank successfully blocked so although there was no financial loss to me, it has involved a lot of distress, inconvenience and having to obtain a new bank card.
    After speaking to Filmology to ask exactly what had happened, I was informed that my bank details were stolen from the payment page and that the incident has been reported to the ICO. The hack on the payment page was carried out over 2 months and involved many accounts.
    Although I have not suffered financial loss, I strongly feel that compensation should be paid for the distress caused. I contacted the chief executive of Sodexo by email and have not heard anything back from him which I think is a disgusting attitude to take from a serious data breach.
    So has anybody been successful in claiming compensation in these circumstances? Or will I need to take this to a small claims court?
Page 2
    • Nile
    • By Nile 4th Mar 18, 4:35 PM
    • 14,335 Posts
    • 14,283 Thanks
    Nile
    Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

    I’ve moved your thread from the ‘Techie Stuff’ board to the ‘Consumer Rights’ board, where it is better suited.

    Regards

    Nile
    Hi, I'm the Board Guide on the In my home (includes DIY) and the I wanna buy-it or do-it boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember that Board Guides don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of moneysavingexpert.com.

    10 Dec 2007 - Led Zeppelin - I was there. I wear my 50 (gold/red/white) blood donations pin badge with pride. Give blood, save a life.
    • unholyangel
    • By unholyangel 4th Mar 18, 6:39 PM
    • 12,860 Posts
    • 10,185 Thanks
    unholyangel
    Originally posted by Uxb
    No, they weren't. Not one of the examples you linked were court awarded compensations for inconvenience.

    After initially offering him a much lower sum, Sky agreed to pay him £1,500 days before he was due to bring his case to court.
    The above case there had also apparently (according to that article) been damage done to his credit history that could not be repaired and he was failing credit checks due to the incorrect information.

    No one turned up at Northampton County Court at the hearing in January 2014 to represent Npower so the case was granted in Mr Payling!!!8217;s favour
    So in this one they didn't even consider the merits of the claim, it was a default win because the other side didn't contest it.

    Mr Payling, a freelance photographer, was about to take the energy company to the County Court following claims they miscalculated his bills, sent debt collectors to his home for money he didn't owe and sent his mother a letter asking her to sign up with them !!!8211; after she had died
    So to recap, not one of the examples you have provided were heard at court. One was a default win and the other 2 were paid as "goodwill gestures" (according to the companies).

    Plus one of the articles you linked even has this excerpt:
    Joanne Lezemore from Which? Legal Services, the watchdog, said: "It can be very hard to claim any costs for your own time from any company and the courts are very reluctant to order such costs, and do not award costs for inconvenience suffered.
    Distress and inconvenience can only be claimed in certain types of contract and even when the courts deem it appropriate to award them, the sum awarded is trivial in nature compared to the distress or inconvenience suffered.

    For example in Watts v Morrow, a surveyors error meant they were unable to live in the home they had purchased until repairs had been carried out (that the survey failed to highlight). That was 2 years of being unable to live in their home, and having to travel at weekends from london to dorset to oversee building works. They also attributed the stress as a contributing factor to the breakdown of the marriage. For the "distress and inconvenience" element, they were awarded just £750 - about £1 a day.

    People think talking up the distress/inconvenience gives them a more substantial complaint - it doesn't.
    Money doesn't solve poverty.....it creates it.
    • pmduk
    • By pmduk 5th Mar 18, 9:16 AM
    • 9,176 Posts
    • 6,876 Thanks
    pmduk
    If you want compensation for your 'distress' and 'inconvenience' sue the fraudsters, not the company that got hacked. We all get inconvenienced daily, live with it.
    • reason2
    • By reason2 5th Mar 18, 1:12 PM
    • 334 Posts
    • 368 Thanks
    reason2
    i cant see why there should be compensation... no loss.. you worrying isn't a compensation issue.

    Manufactured girl groups cause me distress but i feel simon cowell wont be offering me compensation..
    My anxiety is triggered by the world, can i get comepnsation from the government for making me worry..

    what about the worry i suffer as a result of people who voted leave? should they give me free moeny?

    The bank did a good job, they blocked everything and ensured you didnt lose out.

    So on the flip side will you be paying them for a job well done?

    Its becoming a huge issue where people think they are entitled to free money because they worried too much over something that really wasnt a big issue.
    Last edited by reason2; 05-03-2018 at 1:14 PM. Reason: typo
    • -/chris-/
    • By -/chris-/ 5th Mar 18, 5:27 PM
    • 340 Posts
    • 1,429 Thanks
    -/chris-/
    Okay fair enough, cheers for all your input
    • jamil27
    • By jamil27 6th Apr 18, 3:16 PM
    • 1 Posts
    • 0 Thanks
    jamil27
    Just had this email from Cinema Benefits:

    We have been advised that there has been unauthorised access to data from payment cards that were used on Sodexo Filmology platforms between 19th March - 3rd April 2018.

    We’ve identified that you made a purchase on the Cinema Benefits site between 19th March - 3rd April 2018, and therefore strongly recommend you contact your card issuer to cancel the payment card used to make a purchase on the site, as a precaution. Your card issuer will also be able to advise you on any further steps that may need to be taken.

    These incidents have been caused by a targeted attack on the system we use to host our Cinema Benefits platform, despite having put in place a number of preventative measures with CREST-approved security specialists. For this reason, we have taken the decision to remove access to the current site for the foreseeable future. This is to eliminate any further potential risk to our consumers and to ensure we continue to protect our consumers’ data. We are continuing to work with the relevant authorities and security experts while the investigation is ongoing.

    We sincerely apologise for any inconvenience this has caused you and are doing all that we can to provide access to your benefits via alternative means. We will share more information on this with you, or your provider, in the coming days.
    I received an email from Sodexo, was this legitimate?
    Yes, we communicated to all clients and users who may have been impacted by this potential issue. If you received a communication from Cinema Benefits - cinema_benefits@latest-updates.co.uk then please take the time to read through this.

    What should I do if I have been impacted?
    We would advise all employees who have used the site between 19th March – 3rd April to cancel their payment cards and check their payment card statements. For further advice, you should contact your card issuer e.g. bank or building society and follow their recommendation.

    I’ve had money taken from my account – what should I do?
    If there has been any fraudulent activity on your card, you should immediately notify your card issuer e.g. bank or building society who’ll be able to help you.

    Do I need a new bank card?
    We recommend you cancel your payment card if you used the Cinema Benefits site between 19th March – 3rd April 2018.

    What assurances can I have that the rest of the platform is secure?
    We have taken the decision to remove access to the site for the foreseeable future to eliminate any further potential risk to our consumers and to ensure we continue to protect our consumers’ data. We are continuing to work with CREST-approved security experts throughout the investigation.

    Which authorities and security experts are you working with?
    We are complying fully with all relevant authorities to ensure we follow the correct procedures. These include The Information Commissioner's Office (ICO) and a specialist forensic investigation team.
    Brilliant.
    • powerful_Rogue
    • By powerful_Rogue 6th Apr 18, 4:56 PM
    • 3,528 Posts
    • 5,220 Thanks
    powerful_Rogue
    Just had this email from Cinema Benefits:

    Brilliant.
    Originally posted by jamil27
    Good. Glad you're happy with their response.
    • dalo
    • By dalo 13th Apr 18, 9:21 AM
    • 179 Posts
    • 35 Thanks
    dalo
    Hmm is this why their website is not working? Just signed up 100 people to Corporate Perks and mentioned the cinema one! Now we can't access it!
    • janieph
    • By janieph 21st May 18, 4:30 PM
    • 1 Posts
    • 0 Thanks
    janieph
    Sorry to jump on this thread. Does anyone have contact details for Filmology please?
    I've tried Sodexo, cinemabenefits (I can't work out if they're one and the same) and info@filmology.co.uk (and their number +44 (0)345 634 1433), but no luck as yet.

    Thanks
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