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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 27th Feb 18, 2:40 PM
    • 374Posts
    • 179Thanks
    MSE Megan F
    MSE News: Vanquis Bank to pay customers 169m
    • #1
    • 27th Feb 18, 2:40 PM
    MSE News: Vanquis Bank to pay customers 169m 27th Feb 18 at 2:40 PM
    Vanquis Bank is to pay 1.2 million customers about 169 million in compensation and a further fine of 1.9 million following an investigation into its credit card repayment add-on by the Financial Conduct Authority...
    Read the full story:
    'Vanquis Bank to pay customers almost 169 million in compensation'


    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Luke; 28-02-2018 at 11:44 AM.
    Read the latest MSE News
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Page 2
    • samcov72
    • By samcov72 30th Mar 18, 8:15 AM
    • 5 Posts
    • 1 Thanks
    samcov72
    I was thinking the same thing last night but I have not heard anything as yet!
    • dazzaofdagenham
    • By dazzaofdagenham 9th Apr 18, 9:00 AM
    • 1,227 Posts
    • 396 Thanks
    dazzaofdagenham
    Anybody heard from vanquis yet ?
    • List Maker
    • By List Maker 9th Apr 18, 11:10 AM
    • 62 Posts
    • 105 Thanks
    List Maker
    I updated my address with them just on the off chance. I knew I hadnt opted to get the insurance but didnt know if it had been added without my knowledge.
    Vanquis wrote back 2 weeks later confirming address update and that I had not had any. So they seem to be pretty on top of informing people.
    HOUSE DEPOSIT - 8,196.10/35,000
    Future Mat Savings - 700/2,500
    Debt Free since July 2016
    SPC #96 2018 1,327.63
    • tillboy
    • By tillboy 17th Apr 18, 12:44 PM
    • 266 Posts
    • 131 Thanks
    tillboy
    not heard anything from Vanquis yet anybody else had any communcation?
    • zx81
    • By zx81 17th Apr 18, 12:47 PM
    • 19,670 Posts
    • 21,064 Thanks
    zx81
    Yes. The poster above you.
    • tillboy
    • By tillboy 17th Apr 18, 12:58 PM
    • 266 Posts
    • 131 Thanks
    tillboy
    Yes. The poster above you.
    Originally posted by zx81
    ...that they'd updated their address and confirmed they'd not had ROP

    I know for sure I've had it but heard nothing yet.

    Thanks anyway...
    • samcov72
    • By samcov72 18th Apr 18, 8:24 AM
    • 5 Posts
    • 1 Thanks
    samcov72
    I enquiries and they said they would note that I had asked. Not heard any more though.
    • bubbleyboo
    • By bubbleyboo 15th May 18, 9:17 AM
    • 1,082 Posts
    • 35,064 Thanks
    bubbleyboo
    Anyone heard anything?
    • samcov72
    • By samcov72 16th May 18, 9:02 PM
    • 5 Posts
    • 1 Thanks
    samcov72
    No, have asked twice now & they said they have let people know so don!!!8217;t know if that means if you haven!!!8217;t heard you didn!!!8217;t have it? Almost certain I did have!!
    • bubbleyboo
    • By bubbleyboo 17th May 18, 9:48 AM
    • 1,082 Posts
    • 35,064 Thanks
    bubbleyboo
    No, have asked twice now & they said they have let people know so don!!!8217;t know if that means if you haven!!!8217;t heard you didn!!!8217;t have it? Almost certain I did have!!
    Originally posted by samcov72
    We definitely did and they confirmed it on the phone but we haven't heard anything back
    • bubbleyboo
    • By bubbleyboo 19th May 18, 8:00 AM
    • 1,082 Posts
    • 35,064 Thanks
    bubbleyboo
    My partner rang vanquis yesterday and they said 90 days from the 27th February (they mentioned an actual date not us) customers will either get a letter stating how much they are going to be refunded with a breakdown and it will do onto their card balance with the date stated on said letter. People who have no balance or who no longer have an active account with them will receive a similar letter with a breakdown of how they got to the figure they are going to receive and a cheque attached.
    • samcov72
    • By samcov72 1st Jun 18, 6:37 AM
    • 5 Posts
    • 1 Thanks
    samcov72
    Hi all. I received a letter yesterday (31/05) to advise the process was more complex than they thought & everyone due anything would have it by February 2019!!
    • bubbleyboo
    • By bubbleyboo 1st Jun 18, 9:00 AM
    • 1,082 Posts
    • 35,064 Thanks
    bubbleyboo
    Hi all. I received a letter yesterday (31/05) to advise the process was more complex than they thought & everyone due anything would have it by February 2019!!
    Originally posted by samcov72
    We received the same one.
    • dazzaofdagenham
    • By dazzaofdagenham 17th Jul 18, 5:37 PM
    • 1,227 Posts
    • 396 Thanks
    dazzaofdagenham
    Anyone had a payout yet.
    • GlasweJen
    • By GlasweJen 18th Jul 18, 10:34 PM
    • 6,736 Posts
    • 12,214 Thanks
    GlasweJen
    I had this, I was offered the product and declined it and because I initially paid my card off in full every month I didn't realise they had put it on anyway. I wanted a credit increase and wasn't getting one so I put a purchase on the card and paid it over 6 months, it was at that point I realised I was paying ROP. I called to complain and they refused to refund the payments but did cancel the policy.

    They wrote to me on Saturday asking me if I wanted to reinstate the policy, on a card I haven't used in about 5 months - very strange.
    Bounts, Quidco, Shop and Scan, Receipt Hog, Costco Cashback, Debit card cashback

    NOT BUYING IT
    (unless it's on offer and can get my loyalty points)
    • CakeCrusader
    • By CakeCrusader 1st Aug 18, 2:19 PM
    • 653 Posts
    • 374 Thanks
    CakeCrusader
    I've just been emailed "You don't need to do anything!!; We have agreed with the FCA to make refunds by reducing outstanding balances where possible. Therefore, we have credited your account with XXX. This will be shown on your statement dated XXXX as 'ROP Interest Refund'."
    Last edited by CakeCrusader; 01-08-2018 at 2:21 PM. Reason: Typo
    • MrsV
    • By MrsV 2nd Aug 18, 11:05 AM
    • 174 Posts
    • 3,417 Thanks
    MrsV
    I've just been emailed "You don't need to do anything!!; We have agreed with the FCA to make refunds by reducing outstanding balances where possible. Therefore, we have credited your account with XXX. This will be shown on your statement dated XXXX as 'ROP Interest Refund'."
    Originally posted by CakeCrusader

    You might want to check out your refund. It seems that Vanquis is getting the calculations wrong by stopping them too soon and not refunding any over limit charges. Naughty of them! But you can complain and get more https://debtcamel.co.uk/vanquis-rop-3-refunds-wrong.../
    I love deadlines. I like the whooshing sound they make as they fly by. Douglas Adams
    • CakeCrusader
    • By CakeCrusader 2nd Aug 18, 12:49 PM
    • 653 Posts
    • 374 Thanks
    CakeCrusader
    You might want to check out your refund. It seems that Vanquis is getting the calculations wrong by stopping them too soon and not refunding any over limit charges. Naughty of them! But you can complain and get more https://debtcamel.co.uk/vanquis-rop-3-refunds-wrong.../
    Originally posted by MrsV

    I've just checked and the refund is showing Thank you!
    • dazzaofdagenham
    • By dazzaofdagenham 2nd Aug 18, 1:28 PM
    • 1,227 Posts
    • 396 Thanks
    dazzaofdagenham
    Nothing here yet
    • dazzaofdagenham
    • By dazzaofdagenham 16th Aug 18, 9:10 AM
    • 1,227 Posts
    • 396 Thanks
    dazzaofdagenham
    Anyone had a payment ?

    I wanted to close my vanquis down, but wanted to get this sorted first
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