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  • FIRST POST
    • Leon_82
    • By Leon_82 27th Feb 18, 1:48 PM
    • 30Posts
    • 1Thanks
    Leon_82
    RBS remediation Team scam? Or trap?
    • #1
    • 27th Feb 18, 1:48 PM
    RBS remediation Team scam? Or trap? 27th Feb 18 at 1:48 PM
    Hello.

    Had this below emailed to me....

    Had official RBS graphics.

    The account number for my defaulted loan isn't the same.

    Is this a trap for me to make contact as my loan will be statue barred this year in a few months!

    Thanks.


    Important information about your closed RBS loan ending 9452
    We've been trying to contact you by mail, but we're still waiting to hear from you. Please get in touch as soon as you can.
    We've made a mistake with the above loan account. Before we can fix this, we need you to confirm your current details.
    How to contact us:
    1) You can call our Customer Support Team on Freephone 0800 029 4210, or +44(0)1709 263346 if you're calling from abroad.
    2) If you have a hearing or speech impairment, you can contact us by Text Relay on 18001 0800 029 4210.
    Our opening hours are between 9am and 5pm, Monday to Friday excluding UK Bank Holidays.
    Please quote the above reference number in all communications with us.
    Your sincerely,
    Royal Bank of Scotland Remediation Team
    PO Box 587, Manvers, Rotherham, S63 3FZ
    About this Email
    This email is confidential and intended for the addressee only. Please delete if that is not you.
    This is a service message designed to keep y
Page 1
    • D_M_E
    • By D_M_E 27th Feb 18, 2:20 PM
    • 1,818 Posts
    • 64,887 Thanks
    D_M_E
    • #2
    • 27th Feb 18, 2:20 PM
    • #2
    • 27th Feb 18, 2:20 PM
    As it's been sent by email, and particularly as it does not have your correct account number, I would say you can safely ignore it.

    Only when you have in your hands a written paper letter sent through your letterbox is the time to consider responding.
    • Chinabean
    • By Chinabean 14th Sep 18, 12:03 PM
    • 2 Posts
    • 0 Thanks
    Chinabean
    • #3
    • 14th Sep 18, 12:03 PM
    Donít ignore it
    • #3
    • 14th Sep 18, 12:03 PM
    Check itís validity with your bank. In my case I received the same correspondence from natwest (same address as the OP).

    I contacted the natwest twitter account to check and they confirmed the phone number and address were legit.

    I received £5k into my account a few weeks ago.

    Donít ONLY ask questions on thus forum or any other. Check with the bank. Interestingly, my branch had no clue, the call centre thought it was legit but wasnít sure and it was only when I contacted natwest on twitter that they could confirm it was.

    Hope that helps!
    • PRAISETHESUN
    • By PRAISETHESUN 14th Sep 18, 1:40 PM
    • 271 Posts
    • 109 Thanks
    PRAISETHESUN
    • #4
    • 14th Sep 18, 1:40 PM
    • #4
    • 14th Sep 18, 1:40 PM
    Just be careful - I assume you are hoping that if you ignore it, after the few months it will become barred and unenforceable. Replying to the email could be construed as making contact and acknowledging the debt, and hence resetting the 6 year timer. If you reply make sure you word it in such as way that you explicitly don't acknowledge the debt.

    They still have time to take you to court and get a CCJ, meaning the debt can be enforced after 6 years... but only if they do so before the initial 6 years is up.

    If you are worried about the legitimacy of the email, that's a different story. You'll need to make contact, but again you'd need to be careful.
    • Chinabean
    • By Chinabean 14th Sep 18, 6:31 PM
    • 2 Posts
    • 0 Thanks
    Chinabean
    • #5
    • 14th Sep 18, 6:31 PM
    • #5
    • 14th Sep 18, 6:31 PM
    Agree if the debt has been defaulted on, one should definitely be careful re correspondence. In this particular case, the team that is reaching out deals with refunding customers owing to a breach by the bank (most likely in relation to NOSIA breaches).

    Mine was for a loan that I put into a deferred repayment plan after being out of work for a few months.

    My main point anyway is that this isnít a scam either by a 3rd party or by the bank but appreciate your point re treading carefully
    • Clive Woody
    • By Clive Woody 14th Sep 18, 9:15 PM
    • 4,516 Posts
    • 5,104 Thanks
    Clive Woody
    • #6
    • 14th Sep 18, 9:15 PM
    • #6
    • 14th Sep 18, 9:15 PM
    I would be cautious given the similar numbers listed on the link below

    http://checkwhocalled.co.uk/phone-number/08000294210
    Rugby Union - The Greatest Game
    • Caz3121
    • By Caz3121 14th Sep 18, 10:24 PM
    • 11,437 Posts
    • 7,489 Thanks
    Caz3121
    • #7
    • 14th Sep 18, 10:24 PM
    • #7
    • 14th Sep 18, 10:24 PM
    The op has not been back since February- this thread had been woken up for some reason
    • DCFC79
    • By DCFC79 14th Sep 18, 10:44 PM
    • 32,546 Posts
    • 20,478 Thanks
    DCFC79
    • #8
    • 14th Sep 18, 10:44 PM
    • #8
    • 14th Sep 18, 10:44 PM
    The op has not been back since February- this thread had been woken up for some reason
    Originally posted by Caz3121

    Chinabean did that.
    • Clive Woody
    • By Clive Woody 15th Sep 18, 2:19 PM
    • 4,516 Posts
    • 5,104 Thanks
    Clive Woody
    • #9
    • 15th Sep 18, 2:19 PM
    • #9
    • 15th Sep 18, 2:19 PM
    Chinabean did that.
    Originally posted by DCFC79
    New poster arrives, revives long dead thread about a potential scam, but tells us it's all good and not to worry...

    ....my Scooby sense is tingling......
    Rugby Union - The Greatest Game
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