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    • rbulph
    • By rbulph 26th Feb 18, 10:42 AM
    • 502Posts
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    rbulph
    Flight cancelled no reason given
    • #1
    • 26th Feb 18, 10:42 AM
    Flight cancelled no reason given 26th Feb 18 at 10:42 AM
    I've just had flights with IcelandAir and Air Iceland from London to Kangerlussuaq in Greenland cancelled, no reason given. The agent is saying there is no possibility for rerouting, and I indeed I can't find any other flights on search engines. The agent says I can get a refund but understandably I'm not very happy with that. I have a return flight with a different airline which I may not be able to get a refund on, and I have spent quite a bit of time planning this trip.

    What are my options? Am I right in thinking I can't get compensation under the EU rules when the cancellation is over 14 days in advance (as it is here)? Do I have any rights for simple breach of contract? I paid by debit card unfortunately.
    Last edited by rbulph; 26-02-2018 at 10:46 AM.
Page 1
    • Caz3121
    • By Caz3121 26th Feb 18, 10:56 AM
    • 11,274 Posts
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    Caz3121
    • #2
    • 26th Feb 18, 10:56 AM
    • #2
    • 26th Feb 18, 10:56 AM
    you are entitled to rerouting or refund - if no rerouting is possible then that leaves refund
    As you have purchased separate flights you have carried risk. It is unlikely that you will be able to get a refund on the separate flight unless the fare rules of that ticket allow it.
    What date were you due to travel? have you checked if there is alternatives available on the airline website even if it means changing date? or alternatives with another airline that you can purchase with the refund?
    Timetables change to summer schedule at the end of March so this is likely routes being dropped/schedules being changed as the timetables and slots are finalised
    • rbulph
    • By rbulph 26th Feb 18, 11:13 AM
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    rbulph
    • #3
    • 26th Feb 18, 11:13 AM
    • #3
    • 26th Feb 18, 11:13 AM
    you are entitled to rerouting or refund - if no rerouting is possible then that leaves refund
    As you have purchased separate flights you have carried risk. It is unlikely that you will be able to get a refund on the separate flight unless the fare rules of that ticket allow it.
    What date were you due to travel? have you checked if there is alternatives available on the airline website even if it means changing date? or alternatives with another airline that you can purchase with the refund?
    Timetables change to summer schedule at the end of March so this is likely routes being dropped/schedules being changed as the timetables and slots are finalised
    Originally posted by Caz3121
    I was due to fly on 13th August. As I mentioned, my initial searches for alternative flights came up with nothing.

    It's pretty outrageous if these Icelandic airlines sell flights in the knowledge that they might cancel them when they change their schedules, wasting their customers' time and money.
    Last edited by rbulph; 26-02-2018 at 11:17 AM.
    • Caz3121
    • By Caz3121 26th Feb 18, 11:31 AM
    • 11,274 Posts
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    Caz3121
    • #4
    • 26th Feb 18, 11:31 AM
    • #4
    • 26th Feb 18, 11:31 AM
    It's pretty outrageous if these Icelandic airlines sell flights in the knowledge that they might cancel them when they change their schedules, wasting their customers' time and money.
    Originally posted by rbulph
    Unfortunately this can happen with any airline
    I suspect they did not know when you purchased the flights that they would be scrapping the route
    http://icelandreview.com/news/2018/02/15/air-iceland-connect-scales-down-operations
    • glentoran99
    • By glentoran99 26th Feb 18, 11:39 AM
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    glentoran99
    • #5
    • 26th Feb 18, 11:39 AM
    • #5
    • 26th Feb 18, 11:39 AM
    There are lots of options coming up on skyscanner for you date and route required
    • glentoran99
    • By glentoran99 26th Feb 18, 11:42 AM
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    glentoran99
    • #6
    • 26th Feb 18, 11:42 AM
    • #6
    • 26th Feb 18, 11:42 AM
    London-Copenhagen-Greenland - £426


    SAS & Air Greenland
    • rbulph
    • By rbulph 26th Feb 18, 11:46 AM
    • 502 Posts
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    rbulph
    • #7
    • 26th Feb 18, 11:46 AM
    • #7
    • 26th Feb 18, 11:46 AM
    There are lots of options coming up on skyscanner for you date and route required
    Originally posted by glentoran99
    Thanks, it doesn't actually look so bad. I had used Matrix Airfare Search, which came up with nothing.
    • rbulph
    • By rbulph 26th Feb 18, 11:49 AM
    • 502 Posts
    • 90 Thanks
    rbulph
    • #8
    • 26th Feb 18, 11:49 AM
    • #8
    • 26th Feb 18, 11:49 AM
    So is the original airline obliged to reroute me, or do I have to accept a refund? The new flight is still quite a bit more expensive than the original one was.
    • rbulph
    • By rbulph 26th Feb 18, 11:55 AM
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    rbulph
    • #9
    • 26th Feb 18, 11:55 AM
    • #9
    • 26th Feb 18, 11:55 AM
    It seems like they have to give me the option https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Cancellations/Medium-haul-cancellations/
    • rbulph
    • By rbulph 26th Feb 18, 12:15 PM
    • 502 Posts
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    rbulph
    The booking was with tripsta. When I email them or send them a message through their online messaging service I get an email back saying that the message cannot be delivered. When I phone them I just get left in a queue. Perhaps I have to go direct to the airline.
    • JPears
    • By JPears 26th Feb 18, 12:27 PM
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    JPears
    That would be the safest option.
    But yes, I believe our understanding of the regs is that the airline must re-route you at their cost (the 2 week limit only applies to compensation claims).
    But I maybe wrong.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • rbulph
    • By rbulph 5th Mar 18, 2:31 PM
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    rbulph
    Update. Air Iceland Direct are now saying they will reroute me via Ilulissat. But they need a request from tripsta. tripsta are saying they have sent this request and need instructions from AID. AID are saying that they have received no such request. I've told them to sort it out between themselves. I'll give them some time but I don't want to end up going to Reykjavik not knowing what onward flight I'm taking.
    • JPears
    • By JPears 5th Mar 18, 4:08 PM
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    JPears
    I'd give them 72 hours max. Its airlines responsibility.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 5th Mar 18, 5:58 PM
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    jpsartre
    I'd give them 72 hours max. Its airlines responsibility.
    Originally posted by JPears
    True but the agent controls the booking so are unlikely to agree to changes unless they are requested by the agent. The OP has discovered one of the disadvantages of booking your flight from a 3rd party.
    • rbulph
    • By rbulph 6th Mar 18, 11:57 AM
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    rbulph
    The OP has discovered one of the disadvantages of booking your flight from a 3rd party.
    Originally posted by jpsartre
    I'm well aware that there are disadvantages in booking from a 3rd party. Trouble is (a) flights are often more expensive if booked direct and (b) here I'm looking at legs with different airlines. I might be wrong but I think that if I have booked them together (which I can only do through an agent) and the first flight is delayed, the second airline will have to put me on another flight. If I book them separately and the first flight is delayed then I'm stuffed.
    • jpsartre
    • By jpsartre 6th Mar 18, 12:26 PM
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    jpsartre
    I'm not saying there can be no advantages going through a 3rd party, I'm just saying that one of the downsides is that if you need to make changes it has to go through the agent. Some of the downsides can be mitigated by using a decent agency. Tripsta unfortunately doesn't exactly have a stellar reputation in the customer service department.
    • rbulph
    • By rbulph 6th Mar 18, 3:01 PM
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    • 90 Thanks
    rbulph
    They've now come back offering me a flight with one overnight stop in Reykjavik and a second in Ilulissat! Not sure if they're wanting to pay for hotels. I've mentioned that the regulations state that rerouting must be under comparable transport conditions and that I don't consider this to be the case if I have to wait around so much. Is there anything else I can say to them?
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