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  • FIRST POST
    • amco35
    • By amco35 23rd Feb 18, 6:51 PM
    • 31Posts
    • 13Thanks
    amco35
    Is Kwik Fit Trying to Fleece me?
    • #1
    • 23rd Feb 18, 6:51 PM
    Is Kwik Fit Trying to Fleece me? 23rd Feb 18 at 6:51 PM
    My 2010 VW Polo has done 46,867 miles. I drive it at 5 days a week to work and back mostly.

    The ABS and ESP lights have been on for just over a month. I took the car to Kwik Fit and asked them to do a diagnostics test. They said they charge 35 for this.

    It took them about 5 minutes to come and tell me a fault had been picked up and that it could be the wheel bearing or speed sensor. The guy asked me if I could leave it with them and they would look closer (at no extra cost).

    About an hour later, he called to tell me that the front right wheel bearing AND Speed sensor would need to be replaced at a cost of 230.

    I told him I would have to think about that before committing to anything.

    I then went to collect my car. This man was sitting at his desk, another silent man was sitting at another desk watching me. I felt a little intimidated. My car was still in the garage so the guy went and drove it out and came back in and said in a rude manner 'just take it away...just take it away.'

    So they didn't want there 35 fee which means I have no receipt or proof that a diagnostics test was performed and that the work they claim needs to done actually does need to be done!

    The big question is: do you think they were trying to fleece me? (I am a woman). Where do I go from here?
Page 2
    • worried jim
    • By worried jim 24th Feb 18, 7:19 AM
    • 9,139 Posts
    • 14,076 Thanks
    worried jim
    Go to an auto electrics specialist rather than a garage.
    Originally posted by parking_question_chap
    Go anywhere but KwikFit, KFC have got plenty of free staff to offer a hand this week.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • loskie
    • By loskie 24th Feb 18, 7:19 AM
    • 1,265 Posts
    • 760 Thanks
    loskie
    sounds like they have treated you fairly. But KwikFit are a fast fit tyre and exhaust place why trust them with other car repairs.
    VW cars are noted for wheel bearing failure and nowadays the components are sealed with ABS rings as part of the unit.
    Always love these posts with the "I am a woman" being included. Equality when it suits women, special treatment when it doesn't!

    Find a small quality local garage and use them.
    • marlot
    • By marlot 24th Feb 18, 8:02 AM
    • 3,422 Posts
    • 2,541 Thanks
    marlot
    In my experience some Kwik Fit staff are OK and some branches are OK,...
    Originally posted by stator
    I agree. When I had a company car, we had to use KF.

    Some branches were really good. Some were dire.
    • arcon5
    • By arcon5 24th Feb 18, 8:47 AM
    • 13,540 Posts
    • 8,596 Thanks
    arcon5
    Sounds to me like they diagnosed the fault and saw you as a time waster for taking it elsewhere. A lot of places will take a quick look for free so the admin staff probably assumed no diagnostic kit was used and they just have it a quick once over.

    Their prices have never been that cheap anyway but certainly doesn't sound like they tried to fleece you at all - which makes a change for them.

    Yet despite treating you fairly they've still come under fire. Double edged sword sometimes
    • DoaM
    • By DoaM 24th Feb 18, 4:19 PM
    • 4,284 Posts
    • 4,330 Thanks
    DoaM
    I agree. When I had a company car, we had to use KF.

    Some branches were really good. Some were dire.
    Originally posted by marlot
    Agreed. I have a company car ... last one and this one are both through ALD who mandate using KF. Previous car was through Arval who used other suppliers.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Steve penfro
    • By Steve penfro 1st Mar 18, 7:19 PM
    • 2 Posts
    • 2 Thanks
    Steve penfro
    It was a plausible diagnosis. there is a sensor, it counts little magnetic lines on the oil seal of the bearing. It's quite possible that the sensor is faulty, also the reluctor ring / oil seal may be damaged too. It's also possible that there is a bad connection in the plug where the sensor plugs into the main harness, in fact it's the most common fault........
    • caprikid1
    • By caprikid1 1st Mar 18, 7:30 PM
    • 589 Posts
    • 593 Thanks
    caprikid1
    So what happened op?
    • takman
    • By takman 1st Mar 18, 9:10 PM
    • 3,322 Posts
    • 2,913 Thanks
    takman
    surely air is already 78% nitrogen - i bet they would try and charge for a full tyres worth of nitrogen when they only need to replace the 22% that isn't nitrogen
    Originally posted by boliston
    Haha i hope your joking and don't actually think they are able to remove only the 22% of air in the tyre that isn't Nitrogen and replace only that!.
    • societys child
    • By societys child 6th Mar 18, 8:45 PM
    • 5,197 Posts
    • 5,734 Thanks
    societys child
    surely air is already 78% nitrogen - i bet they would try and charge for a full tyres worth of nitrogen when they only need to replace the 22% that isn't nitrogen
    Originally posted by boliston
    Some people are easily led . . (see below)

    Oh yeah, Kwikfit did add Nitrogen to my tyres for 1 extra without asking.
    Originally posted by stator
    Yeah. 'course they did, an extra 4 or 5 quid for . . absolutely nothing

    • stator
    • By stator 7th Mar 18, 10:34 AM
    • 6,233 Posts
    • 4,116 Thanks
    stator
    Some people are easily led . . (see below)

    Yeah. 'course they did, an extra 4 or 5 quid for . . absolutely nothing
    Originally posted by societys child
    Are you suggesting I was 'easily led' . If so you don't know what that means.
    They charged 1 extra (not 4 or 5 quid) without asking me.
    But then it was a Sunday and an emergency tyre replacement, so I didn't have any choice.
    Changing the world, one sarcastic comment at a time.
    • cajef
    • By cajef 7th Mar 18, 11:30 AM
    • 4,744 Posts
    • 3,787 Thanks
    cajef
    so I didn't have any choice.
    Originally posted by stator
    Yes you did, they allegedly put something in your tyres without asking you or your permission, the choice was to have told them I am not paying for that.
    I used to have a handle on life, but it broke.
    • stator
    • By stator 7th Mar 18, 12:58 PM
    • 6,233 Posts
    • 4,116 Thanks
    stator
    Yes you did, they allegedly put something in your tyres without asking you or your permission, the choice was to have told them I am not paying for that.
    Originally posted by cajef
    No it wasn't. They don't give you a breakdown BEFORE they fit the tyre and BEFORE you pay the bill. It is only apparent on the receipt AFTER you have paid.
    You go in and you say "What's the cheapest tyre you've got?" (it's a spare) "They say 45". You say "OK" they fit the tyre, you pay. Then when you leave you see the receipt and it says the usual 2 tyre disposal, 5 fitting or balance or whatever and 37 for the tyre and also 1 for Nitrogen. You could spend the next 30 minutes arguing over 1 you've already paid or you could just get on with your life.
    Changing the world, one sarcastic comment at a time.
    • cajef
    • By cajef 7th Mar 18, 1:32 PM
    • 4,744 Posts
    • 3,787 Thanks
    cajef
    No it wasn't. They don't give you a breakdown BEFORE they fit the tyre and BEFORE you pay the bill. It is only apparent on the receipt AFTER you have paid.
    Originally posted by stator
    So you were conned, sounds about right for Kwik Fit.

    Nice little earner if everyone gets charged a pound for something completely unnecessary.
    Last edited by cajef; 07-03-2018 at 1:59 PM.
    I used to have a handle on life, but it broke.
    • shonsay
    • By shonsay 7th Mar 18, 1:47 PM
    • 12 Posts
    • 9 Thanks
    shonsay
    I'd say yes, for sure. I absolutely hate Kwikfit having experienced their greed before.

    Just today, I got a fault with my car fixed for 99.96 by an independent garage. Yesterday, Halfords tried to charge me 233 to fix the problem! Its absolutely astounding how they can stand there and basically rob people.

    I know their not the same company, however it just shows that the big chains are not always to be trusted. Find an independent garage in your town, maybe one that's on the goodgaragescheme.com website.

    I've used two registered on that site and both have been excellent.
    • seatbeltnoob
    • By seatbeltnoob 7th Mar 18, 2:43 PM
    • 447 Posts
    • 107 Thanks
    seatbeltnoob
    To be honest 230 isn't overly excessive. A independant garage could probably do this job for 180 ish. it's not a quick job.

    The mechanic got annoyed and told you to get the heck because it's genuinely annoying when people come in for work need doing and then drive away after wasting your time. Probably didn't bill you because they'll get told off by management as they let someone leave the garage without getting work done so they're rather just keep this off the record.

    Last edited by seatbeltnoob; 07-03-2018 at 2:56 PM.
    • IanMSpencer
    • By IanMSpencer 7th Mar 18, 4:25 PM
    • 1,462 Posts
    • 1,080 Thanks
    IanMSpencer
    What is more worrying is that someone has been driving a car with an ABS fault for a month without having it attended to (or even diagnosed).

    If you have never driven a car without ABS you will not understand the terror of an emergency stop in the good old days - not really knowing where on the road you might end up (which in the last car I had without ABS - an L reg Cavalier - resulted in a 180 degree spin on the motorway trying to avoid a car that changed lanes as I was passing it). Also, a lot of cheaper car designs depend on the stability control to iron out poor handling in the underlying design.

    I'm intrigued that someone would worry about being done for a few pounds yet happily drive a car in a potentially dangerous state oblivious as to the point of a warning symbol on their dashboard.
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