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  • FIRST POST
    • Bobby4puddings
    • By Bobby4puddings 15th Feb 18, 11:25 AM
    • 6Posts
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    Bobby4puddings
    Vodafone 4.1% price rise
    • #1
    • 15th Feb 18, 11:25 AM
    Vodafone 4.1% price rise 15th Feb 18 at 11:25 AM
    Looks like Vodafone are increasing there monthly prices by 4.1% in April/May. If you are an existing customer and you took up your contract between April 2014 and 5 May 2016, you are still covered by there Fixed Price Promise and there will be no change to your monthly contract.


    Together with the wife we have been a Vodafone customers for many years and always upgraded over the phone when the contract ended.


    I can't recall signing any agreement with them and if I did it was 10+ years ago. The upgrades have always been over the phone so nothings been signed. I can't recall them telling me over the phone either that I may be liable for any mid term price rises.


    Do you think I'm liable for these rises?
    Do you think I am within my rights to ask to see what evidence they have that I agreed to such conditions?
    Last edited by Bobby4puddings; 15-02-2018 at 11:55 AM. Reason: To add a lineadd a line
Page 2
    • prowla
    • By prowla 16th Feb 18, 4:29 PM
    • 10,074 Posts
    • 8,294 Thanks
    prowla
    EE are doing the same - I got a text saying it's going up 4.1% at the end of March.
    • boatman
    • By boatman 16th Feb 18, 4:45 PM
    • 4,068 Posts
    • 2,881 Thanks
    boatman
    The RPi scam is a bit of kick in the ****, its a shame OFCOM didn't block it.
    Its just a good way for companies to offer an appealing price at the start then get back a bit more later on, there is no need for them to do it. We've had more 20 years without them doing it and they didn't go bust, but people keep signing up to them, as long as they do, they will remain.
    • overpricedcoffee
    • By overpricedcoffee 16th Feb 18, 4:52 PM
    • 33 Posts
    • 14 Thanks
    overpricedcoffee
    The RPi scam is a bit of kick in the ****, its a shame OFCOM didn't block it.
    Its just a good way for companies to offer an appealing price at the start then get back a bit more later on, there is no need for them to do it. We've had more 20 years without them doing it and they didn't go bust, but people keep signing up to them, as long as they do, they will remain.
    Originally posted by boatman
    I remember them days when a contract signed meant you paid that amount for the duration no matter what, I think we have got so used to RPI now that we kind of accept it being the norm now.

    If masses of people left EE, Vodafone, O2 etc when their contract is up for renewal to go to sim only or PAYG then they may take notice but I do not think that will ever happen.
    • d123
    • By d123 16th Feb 18, 5:22 PM
    • 7,218 Posts
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    d123
    We've had more 20 years without them doing it and they didn't go bust, but people keep signing up to them, as long as they do, they will remain.
    Originally posted by boatman
    RPI increases have been around for years, this isnít a new thing.
    ====
    • boatman
    • By boatman 16th Feb 18, 10:02 PM
    • 4,068 Posts
    • 2,881 Thanks
    boatman
    RPI increases have been around for years, this isn!!!8217;t a new thing.
    Originally posted by d123
    There were increases in call costs as |I remember, but RPI was not written in to the contract like they are now with a fixed yearly RPI increase. On the whole you paid the same price from start to finish, apart from T-mobile in 2013 who got it so wrong...

    Is this right for introducing yearly RPI increases:
    o2 2013, EE 2014, then the others, 'three' was May2015, Vodafone 2017.

    So give or take, 20 years, 1995-2015 without RPI increases written in to mobile contracts. For the most part, companies used to just put the price up when people took out new contracts, the way I think the vast majority of people think it should be.
    Last edited by boatman; 16-02-2018 at 10:39 PM. Reason: ii
    • d123
    • By d123 16th Feb 18, 10:28 PM
    • 7,218 Posts
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    d123
    There were RPI increases, but it was more just a figure and an excuse to try and raise prices, but not written in to the contract like they are now.

    Is this right:
    o2 2013, EE 2014, then the others, 'three' was May2015, Vodafone 2017.

    So give or take, 20 years, 1995-2015 without RPI increases written in to mobile contracts. For the most part, companies used to just put the price up when people took out new contracts, the way I think the vast majority of people think it should be.
    Originally posted by boatman
    EE (including Orange and T-Mobile) was earlier than 2014, I remember getting penalty free terminations twice, and the second was 2012/2013 (long thread was made on here) as we mostly all went to CISAS for adjudication (and won).

    They had rolled over and just cancelled contracts the first time which was at least a year or 2 prior to that.
    ====
    • Kim_13
    • By Kim_13 16th Feb 18, 11:19 PM
    • 1,901 Posts
    • 2,036 Thanks
    Kim_13
    Thanks for that.. so i'll leave it until 1st april until they've finished having everyone over then get myself in a 12 month sim only deal...
    Originally posted by Stretlow
    12 months is the minimum term only, you'd have to be very careful with giving your notice to cancel/porting out so as to not end up paying (or paying it for very little time) the increase in April 2019. It's an annual thing now, not just a 'we may.'

    With the 30 day contracts, customers are hearing about it far enough in advance to leave before the rise if they don't like it, so aren't tied to it even if the contract has the RPI clause.

    That said the 30 day ones are more expensive than an equivalent 12 month deal, so going with one of the virtual operators who don't have the clause may be best. Pay As You Go bundles are also worth looking at.
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    • boatman
    • By boatman 17th Feb 18, 12:54 AM
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    boatman
    EE (including Orange and T-Mobile) was earlier than 2014, I remember getting penalty free terminations twice, and the second was 2012/2013 (long thread was made on here) as we mostly all went to CISAS for adjudication (and won).

    They had rolled over and just cancelled contracts the first time which was at least a year or 2 prior to that.
    Originally posted by d123
    I remember, I was one of them, I won but they didn't back date it, so a bit of a hollow victory. Their increases were probably the start of it but it wasn't a fixed month RPI yearly increase as it is now, more of a 'try it on' and hope for the best! O2 were the first to make it an annual event written in to the contract.

    Found this, think that was the start of the fun:
    "This is not the first time Orange and T-Mobile have introduced mid-contract price rises. In January 2012, Orange hit existing pay monthly customers with a 4.34% rise, while T-Mobile increased its prices by 3.7% in May 2012."

    Which? executive director Richard Lloyd said: "It is outrageous that Everything Everywhere is forcing T-Mobile and Orange customers to collectively pay almost £52m more a year for mobile phone contracts they thought were fixed. We want Ofcom to confirm it will take tough action against these price rises."
    Last edited by boatman; 17-02-2018 at 12:57 AM. Reason: ii
    • prowla
    • By prowla 17th Feb 18, 9:25 AM
    • 10,074 Posts
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    prowla
    There is a sleight of hand going on, whereby price increases are against RPI but pay increases are compared to CPI.
    • boatman
    • By boatman 17th Feb 18, 11:56 AM
    • 4,068 Posts
    • 2,881 Thanks
    boatman
    There is a sleight of hand going on, whereby price increases are against RPI but pay increases are compared to CPI.
    Originally posted by prowla
    Yes definitely, I guess I wouldn't expect anything less from them, but its allowed, the only defence is not to sign up to them, can't see them changing it.
    • Stretlow
    • By Stretlow 2nd Mar 18, 9:53 AM
    • 49 Posts
    • 9 Thanks
    Stretlow
    12 months and 30 days for 3 and 30 days for everyone else I believe
    Originally posted by overpricedcoffee
    I've just spoken to three and they're saying that the 12 months are included in the increase
    • boatman
    • By boatman 2nd Mar 18, 7:26 PM
    • 4,068 Posts
    • 2,881 Thanks
    boatman
    I've just spoken to three and they're saying that the 12 months are included in the increase
    Originally posted by Stretlow
    "Your Minimum Commitment: You agree to stay with us for the Minimum Term. The minimum price for Three Services provided under this agreement is the Monthly Charge for the Minimum Term. Each May, your Monthly Charge will increase by an amount up to the January RPI rate (published each February), unless you're on a SIM plan, in which case your Monthly Charge will remain the same."

    When you say 12 month, do you include sim only in that, because according to the terms they are excluded.
    • nsl101
    • By nsl101 5th Mar 18, 5:36 PM
    • 36 Posts
    • 45 Thanks
    nsl101
    this has been an interesting read, I have 4 devices with Vodafone, been a customer of theirs for years, but seriously considering buying out of my contracts with them now, as there all up in November this year. The text about the 4% increase is just pushing me to think about doing it sooner.

    I was too distracted by the offers of new phones and nice upgrade deals but TBH i just don't need the expense, my kids can get a new phone with warranty from envirofone at a much cheaper cost and so can I for that matter. None of the new handsets appeal to me anyway....

    I will give em a call tonight and get a price to break contract, the sooner i consider biting the bullet the better I think.
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    • fransmith
    • By fransmith 9th Apr 18, 11:57 PM
    • 1 Posts
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    fransmith
    So Iíve had a text from Vodafone informing me that my tariff cost with increase by 3.6% from my next bill.
    I have looked up on Which trading standards and only if the increase is within the RPI can they still keep me locked into the tariff I am on.
    If the increase is above the current RPI then I am within my rights to cancel the contract with no penalty.
    I have checked the RPI online with National statistics. It was published in March as 2.5%. Vodafone are over that with their increase. As far as I can see there is no reason for me not to be able to cancel without penalty.
    However when I called Vodafone today they seem to think otherwise.
    I have checked and double checked my information and will be calling them again tomorrow. Watch this space!
    • mije1983
    • By mije1983 10th Apr 18, 12:21 AM
    • 3,544 Posts
    • 20,271 Thanks
    mije1983
    So Iíve had a text from Vodafone informing me that my tariff cost with increase by 3.6% from my next bill.
    I have looked up on Which trading standards and only if the increase is within the RPI can they still keep me locked into the tariff I am on.
    If the increase is above the current RPI then I am within my rights to cancel the contract with no penalty.
    I have checked the RPI online with National statistics. It was published in March as 2.5%. Vodafone are over that with their increase. As far as I can see there is no reason for me not to be able to cancel without penalty.
    However when I called Vodafone today they seem to think otherwise.
    I have checked and double checked my information and will be calling them again tomorrow. Watch this space!
    Originally posted by fransmith

    Where have you seen RPI as 2.5% for March?

    The ONS site states February's (which was published in March) RPI is 3.6%. The CPIH is 2.5%, but that's a different measure.

    https://www.ons.gov.uk/economy/inflationandpriceindices

    • d123
    • By d123 10th Apr 18, 12:22 AM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    So I!!!8217;ve had a text from Vodafone informing me that my tariff cost with increase by 3.6% from my next bill.
    I have looked up on Which trading standards and only if the increase is within the RPI can they still keep me locked into the tariff I am on.
    If the increase is above the current RPI then I am within my rights to cancel the contract with no penalty.
    I have checked the RPI online with National statistics. It was published in March as 2.5%. Vodafone are over that with their increase. As far as I can see there is no reason for me not to be able to cancel without penalty.
    However when I called Vodafone today they seem to think otherwise.
    I have checked and double checked my information and will be calling them again tomorrow. Watch this space!
    Originally posted by fransmith
    I don't know where you're getting your figures from, but the RPI in March was 3.6%...

    4.0% if they use February figures....

    U.K. Retail Price Index

    Release Date Time Actual

    Mar 20, 2018 (Feb) 10:30 3.6%
    Feb 13, 2018 (Jan) 10:30 4.0%
    https://uk.investing.com/economic-calendar/rpi-267

    PS

    The CPIH rate on the ONS site is not the same as RPI.
    ====
    • d123
    • By d123 10th Apr 18, 12:29 AM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    Had a quick dig on the ONS site.


    https://www.ons.gov.uk/economy/inflationandpriceindices/timeseries/czbh/mm23
    ====
    • Xbigman
    • By Xbigman 10th Apr 18, 1:42 AM
    • 3,131 Posts
    • 1,362 Thanks
    Xbigman
    I don't understand why people are upset by this. OFCOM clarified some years ago that a price increase mid term on a fixed term contract was a breach of contract and a valid reason to cancel without penalty. The main providers changed their contract structure so that an RPI increase was built into the contract. These RPI increases are something that those affected agreed to when they took out the plan or upgraded. Its in the T&C's. Plain and simple.

    Now if you want to get upset by something... Most plans now are structured so that the contract price is high but then loads of discounts are applied to get the price down. The RPI increase can be applied to the full price of the plan and not the price paid. I.E. You have a £40 plan with a £20 discount so the price you pay is £20 per month. RPI is added at 4% to the £40 so the new price is £41.60 minus a £20 discount you pay £21.60. An 8% increase in what you pay. Whether this is legal or not is an interesting question.



    Darren
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    • d123
    • By d123 10th Apr 18, 9:36 AM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    I don't understand why people are upset by this. OFCOM clarified some years ago that a price increase mid term on a fixed term contract was a breach of contract and a valid reason to cancel without penalty. The main providers changed their contract structure so that an RPI increase was built into the contract. These RPI increases are something that those affected agreed to when they took out the plan or upgraded. Its in the T&C's. Plain and simple.


    Darren
    Originally posted by Xbigman
    In this case I think @fransmith just didn't know where to find the RPI figures and presumably thought the headline CPIH figure (2.5%) on the ONS homepage was somehow the same as RPI.
    ====
    • mobilejunkie
    • By mobilejunkie 10th Apr 18, 10:55 AM
    • 7,856 Posts
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    mobilejunkie
    Which is precisely why the governmant at the time decided to fool people by appointing the CPI as their headline measure in place of RPI - to make inflation appear lower.
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