Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • donfruitella
    • By donfruitella 15th Feb 18, 10:02 AM
    • 11Posts
    • 7Thanks
    donfruitella
    Private PCN for B&M Doncaster, Friars Gate
    • #1
    • 15th Feb 18, 10:02 AM
    Private PCN for B&M Doncaster, Friars Gate 15th Feb 18 at 10:02 AM
    Hi all, I found my way here and hope you can all help.

    I got a Private PCN from Smart Parking at Doncaster B&M (Friars Gate). The driver overstayed the 1hr 30 by about 12 minutes.

    The driver can remember the incident (dated 10/01/18 - over a month prior to being sent the notice). They got back to the car and then took a phonecall where they were sat for a while. Phonecall was from insurance company as they were injured in a car accident 2 days prior to this (don't know if they can use this to help them in any way, they are proceeding with an injury claim at the moment and have had physiotherapy and medical treatment - which is also ongoing).

    So yeah, I (the registered keeper) now have a £90 fine, £50 if I pay in 14 days. I came here straight away, I've read the NEWBIES thread about BPA complaints, and POPLA, and copying the standard messages etc into their complaints procedure. I'm just not exactly sure what to do despite all of this.

    The driver can go back to Doncaster to complain in the next week, but I've heard (through this forum) that complaints there fall on deaf ears.

    Would someone be kind enough to be able to help walk me through the best course of action? I'd very much appreciate it.

    Thanks!!!
    Last edited by donfruitella; 15-02-2018 at 12:37 PM.
Page 1
    • The Deep
    • By The Deep 15th Feb 18, 10:17 AM
    • 9,203 Posts
    • 8,968 Thanks
    The Deep
    • #2
    • 15th Feb 18, 10:17 AM
    • #2
    • 15th Feb 18, 10:17 AM
    It is a scam, pay them nothing. Have you seem this

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    You will notice that this particular scammer was named snd shamed.

    Write complaining to your MP rthat is PPC is failing to allow you the grace periods which are required of them.
    Last edited by The Deep; 15-02-2018 at 2:46 PM.
    You never know how far you can go until you go too far.
    • donfruitella
    • By donfruitella 15th Feb 18, 11:29 AM
    • 11 Posts
    • 7 Thanks
    donfruitella
    • #3
    • 15th Feb 18, 11:29 AM
    • #3
    • 15th Feb 18, 11:29 AM
    Great thanks, Iíll do that and watch the video.

    Should I appeal the fine though? Or just ignore it completely?
    • bluetoffee1878
    • By bluetoffee1878 15th Feb 18, 11:44 AM
    • 278 Posts
    • 501 Thanks
    bluetoffee1878
    • #4
    • 15th Feb 18, 11:44 AM
    • #4
    • 15th Feb 18, 11:44 AM
    Do Not Ignore!!

    Send or email (whatever the NTK says to do) the standard template from the newbies thread.

    Aim is to get yourself a POPLA code if the don't fold at the first appeal

    You also need to edit your post to not reveal who was driving.......e.g. 'the driver parked......the driver took a phone call'
    • donfruitella
    • By donfruitella 15th Feb 18, 12:33 PM
    • 11 Posts
    • 7 Thanks
    donfruitella
    • #5
    • 15th Feb 18, 12:33 PM
    • #5
    • 15th Feb 18, 12:33 PM
    Brilliant, ok I'll do this now. I've edited the post but can people see the post history (ie the post before it was edited?)

    Cheers
    • bluetoffee1878
    • By bluetoffee1878 15th Feb 18, 12:52 PM
    • 278 Posts
    • 501 Thanks
    bluetoffee1878
    • #6
    • 15th Feb 18, 12:52 PM
    • #6
    • 15th Feb 18, 12:52 PM
    While you wait for your appeal to be thoroughly investigated by (not so) Smart, and the issuing of your POPLA code, do two things:

    1) If you are or were a genuine customer of the shop and especially if you have receipts, go and play merry hell with the manager very loudly and publicly and insist he gets it cancelled.

    2) Start reading the POPLA decisions thread for when / if you get your POPLA code. If the NTK was served a month after the incident, that's a sure fire win assuming it wasn't a windscreen ticket. (Research why)
    • donfruitella
    • By donfruitella 15th Feb 18, 1:15 PM
    • 11 Posts
    • 7 Thanks
    donfruitella
    • #7
    • 15th Feb 18, 1:15 PM
    • #7
    • 15th Feb 18, 1:15 PM
    Hey thanks for your reply. The driver was just visiting Doncaster and may well be visiting again next week. And yes, the PCN was delivered by post to me (the keeper), dated one month and two days after the incident.

    Will research these things, and thank you all for being so helpful!!!
    • Coupon-mad
    • By Coupon-mad 15th Feb 18, 2:37 PM
    • 57,430 Posts
    • 71,027 Thanks
    Coupon-mad
    • #8
    • 15th Feb 18, 2:37 PM
    • #8
    • 15th Feb 18, 2:37 PM
    Smart Parking are 100% beatable (you can't lose) at POPLA if you appeal as keeper using the templates in the NEWBIES thread. You couldn't ask for an easier one as your first win!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • donfruitella
    • By donfruitella 15th Feb 18, 4:05 PM
    • 11 Posts
    • 7 Thanks
    donfruitella
    • #9
    • 15th Feb 18, 4:05 PM
    • #9
    • 15th Feb 18, 4:05 PM
    Great, thanks for the reply. Used the standard one (in blue font) which says no assumptions can be drawn, just awaiting their response now.

    Thanks again
    • Redx
    • By Redx 15th Feb 18, 4:14 PM
    • 18,114 Posts
    • 22,902 Thanks
    Redx
    you the KEEPER are not liable for this invoice because they failed POFA2012 in various ways including the delay in getting the notice to the keeper

    so as they failed POFA2012 , the KEEPER is not liable for the charge, they may well want to know who was driving but keep that to yourself , you are under no obligation to help them charge the keeper for the drivers actions

    they can only enforce against the driver UNLESS they adhere to POFA2012, which they failed to do (and tend to fail consistently too)

    so the driver can remain anonymous , and the keeper uses the usual arguments if they issue a POPLA code, to get POPLA to cancel the pcn - job done

    as mentioned earlier, its is an easy win for a KEEPER, but that KEEPER still has to go through the motions in a timely manner

    follow the advice in this thread and the NEWBIES FAQ and you cannot fail
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • donfruitella
    • By donfruitella 7th Mar 18, 11:58 AM
    • 11 Posts
    • 7 Thanks
    donfruitella
    Hi all

    Been almost 3 weeks since the appeal was send and there's been no response, is this normal?

    Cheers
    • KeithP
    • By KeithP 7th Mar 18, 12:17 PM
    • 7,176 Posts
    • 6,657 Thanks
    KeithP
    Yes.

    They give themselves up to thirty-five days to respond.
    .
    • donfruitella
    • By donfruitella 23rd Mar 18, 10:21 AM
    • 11 Posts
    • 7 Thanks
    donfruitella
    Update - got the letter through today to say that they have cancelled the 'PCN'

    Thank you all so much for your help!

    Cheers
    • Fruitcake
    • By Fruitcake 23rd Mar 18, 10:49 AM
    • 36,622 Posts
    • 82,943 Thanks
    Fruitcake
    Update - got the letter through today to say that they have cancelled the 'PCN'

    Thank you all so much for your help!

    Cheers
    Originally posted by donfruitella
    Well done, and thanks for letting us know. It can get quite frustrating if posters don't come back and tell us what the result was, so we all appreciate it when people like you do.

    Now complain to your MP, and tell all your friends and family where to come should they fall foul of this unregulated scam.

    These are some of the comments made by the MPs in Parliament concerning the unregulated parking industry (Feb 2018):

    https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

    ''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

    These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • The Deep
    • By The Deep 23rd Mar 18, 10:51 AM
    • 9,203 Posts
    • 8,968 Thanks
    The Deep
    Indeed, complain to your MP. Waste their time as they have wasted yours.
    You never know how far you can go until you go too far.
    • Coupon-mad
    • By Coupon-mad 24th Mar 18, 12:20 AM
    • 57,430 Posts
    • 71,027 Thanks
    Coupon-mad
    Update - got the letter through today to say that they have cancelled the 'PCN'

    Thank you all so much for your help!

    Cheers
    Originally posted by donfruitella
    Great, as expected from Smart Parking, who fold when they see the template from the NEWBIES thread, even the hatchet job new one!

    Many thanks for taking a leap of faith and following the process the way that works. Other people with fake PCNs from Smart Parking will hopefully see how easy it is, and follow suit!

    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,537Posts Today

9,156Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin