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  • FIRST POST
    • Nick_Sellick
    • By Nick_Sellick 14th Feb 18, 8:43 AM
    • 60Posts
    • 8Thanks
    Nick_Sellick
    Can anyone advise me?
    • #1
    • 14th Feb 18, 8:43 AM
    Can anyone advise me? 14th Feb 18 at 8:43 AM
    Hi,
    I bought a phone from Eglobal UK. It turns out they are not in the Uk at all, but hey.
    I could not get the phone to receive a signal. After some tooing and froing Eglobal asked me to return the phone, which I did. Now, about a month later, they are saying the phone is fine and want 80.00 for the return.
    They didn't point this charge out when requesting I return the phone. The phone only cost 115.00, and I don't know if it will work if I get it back.
    Any advice would be very welcome.
    Thanks
    Nick
    Be ALERT - The world needs more LERTS
Page 1
    • pinkshoes
    • By pinkshoes 14th Feb 18, 9:05 AM
    • 15,785 Posts
    • 21,682 Thanks
    pinkshoes
    • #2
    • 14th Feb 18, 9:05 AM
    • #2
    • 14th Feb 18, 9:05 AM
    If you click on the 'contact us' website it gives the address as:

    West Wing, 2/F,
    822 Lai Chi Kok Road,
    Lai Chi Kok,
    Kowloon

    So clearly not uk... (always look for contact details before purchasing)

    How did you pay for the phone?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • AndyPix
    • By AndyPix 14th Feb 18, 9:15 AM
    • 3,650 Posts
    • 2,864 Thanks
    AndyPix
    • #3
    • 14th Feb 18, 9:15 AM
    • #3
    • 14th Feb 18, 9:15 AM
    Lots of others in similar situation it seems ..


    What method of payment did you use ?
    Running with scissors since 1978
    • Nick_Sellick
    • By Nick_Sellick 14th Feb 18, 10:25 AM
    • 60 Posts
    • 8 Thanks
    Nick_Sellick
    • #4
    • 14th Feb 18, 10:25 AM
    • #4
    • 14th Feb 18, 10:25 AM
    Hi All, I paid using PayPal.
    Be ALERT - The world needs more LERTS
    • pinkshoes
    • By pinkshoes 14th Feb 18, 11:45 AM
    • 15,785 Posts
    • 21,682 Thanks
    pinkshoes
    • #5
    • 14th Feb 18, 11:45 AM
    • #5
    • 14th Feb 18, 11:45 AM
    Hi All, I paid using PayPal.
    Originally posted by Nick_Sellick
    Then can you not open a case for not as described in PayPal then use your return tracking to show it has been returned?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • theonlywayisup
    • By theonlywayisup 14th Feb 18, 11:57 AM
    • 12,208 Posts
    • 8,247 Thanks
    theonlywayisup
    • #6
    • 14th Feb 18, 11:57 AM
    • #6
    • 14th Feb 18, 11:57 AM
    Do you have tracking showing it has been returned?
    • Nick_Sellick
    • By Nick_Sellick 14th Feb 18, 5:20 PM
    • 60 Posts
    • 8 Thanks
    Nick_Sellick
    • #7
    • 14th Feb 18, 5:20 PM
    • #7
    • 14th Feb 18, 5:20 PM
    Yes, I have proof that they have it back, but they are saying that it works and that I have to pay 80.00 to get it back. I can't prove it doesn't work without getting it back and therefore paying another 80.00.
    Be ALERT - The world needs more LERTS
    • pinkshoes
    • By pinkshoes 14th Feb 18, 5:36 PM
    • 15,785 Posts
    • 21,682 Thanks
    pinkshoes
    • #8
    • 14th Feb 18, 5:36 PM
    • #8
    • 14th Feb 18, 5:36 PM
    I would phone Paypal. This company are essentially blackmailing you!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • bris
    • By bris 14th Feb 18, 7:29 PM
    • 7,662 Posts
    • 6,671 Thanks
    bris
    • #9
    • 14th Feb 18, 7:29 PM
    • #9
    • 14th Feb 18, 7:29 PM
    I would phone Paypal. This company are essentially blackmailing you!
    Originally posted by pinkshoes
    No not really.
    I had a similar problem with Overclockers (a computer online store) with a faulty Motherboard I bought from them some years ago. It had an intermittent fault that would crash it at around the 30 minute mark.


    I explained the situation to them but when the got it they said there was nothing wrong so charged me an inspection fee and return postage. I didn't even get the choice as they had my card details on record, it was about 40 in total as far as I remember, so it happens even over here.
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