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    • MSE Megan F
    • By MSE Megan F 13th Feb 18, 5:34 PM
    • 286Posts
    • 152Thanks
    MSE Megan F
    MSE News: EE to increase monthly prices by 4.1%
    • #1
    • 13th Feb 18, 5:34 PM
    MSE News: EE to increase monthly prices by 4.1% 13th Feb 18 at 5:34 PM
    EE is to increase the cost of its monthly mobile contracts by 4.1% for millions of customers - just one month after it hiked some broadband and line rental costs...
    Read the full story:
    'EE to increase monthly prices by 4.1%''

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Megan F; 13-02-2018 at 6:09 PM.
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    • pmduk
    • By pmduk 6th Mar 18, 1:08 PM
    • 8,346 Posts
    • 6,166 Thanks
    I think it highlights the different approach between OS:C and CISAS. CISAS always appears to be more 'consumer-friendly'.

    This whole situation calls for a body such as the Office of Fair Trading, (obviously now disbanded), in its absence you might want to ask your MP to raise the matter with Ofcom as they refuse to deal with individuals' complaints.
    Last edited by pmduk; 06-03-2018 at 1:10 PM.
    • boatman
    • By boatman 7th Mar 18, 11:35 PM
    • 3,901 Posts
    • 2,790 Thanks
    What types of complaints cant we consider?

    The complaint occurred before the company joined our service

    A court or another independent body has already reviewed the complaint

    A court, regulator or other independent body is better suited to reviewing
    the complaint
    We sometimes decide that a court or other organisation is better suited to considering
    a complaint. This will usually be if the topic of complaint is outside our area of
    expertise, or the resolution requested is not something we can achieve.
    We may also defer complaints to the industry regulator if the dispute concerns a
    company's general commercial practices
    or terms of service.
    If this is the case, we will provide you with a full explanation and signpost you to the
    appropriate organisation.

    We consider the complaint is vexatious

    We consider the complaint is frivolous

    If the ombudsman feel its related to commercial practices then they need to refer the matter to OFCOM, perhaps ask for a copy of the letter they have sent OFCOM about EE's practices...

    Were you provided with a full explanation and referred to the appropriate organisation, no, thought not...
    Last edited by boatman; 07-03-2018 at 11:40 PM. Reason: kk
    • pmduk
    • By pmduk 8th Mar 18, 8:11 AM
    • 8,346 Posts
    • 6,166 Thanks
    We may defer complaints does not mean that they will or, indeed have, in this case
    • tinkywiky
    • By tinkywiky 8th Mar 18, 9:16 AM
    • 6 Posts
    • 1 Thanks
    According to Office for National Statistics the Consumer Price Index (CPI) is only 3% for last 12 months (I am not able to post the link to this, but please google it) . Is this not the same as RPI? EE seem to claim it is 4.1%?
    • pmduk
    • By pmduk 8th Mar 18, 10:13 AM
    • 8,346 Posts
    • 6,166 Thanks
    No, it's an alternative method of calculating inflation designed to save the Government money and embarrassment. They seem to use whichever suits their current argument.

    EE (and many other networks) prices are specifically matched to RPI which allows them to allow cheaper prices at the outset as they don't have to predict and load prices for expected inflation.
    Last edited by pmduk; 08-03-2018 at 10:39 AM.
    • boatman
    • By boatman 8th Mar 18, 3:36 PM
    • 3,901 Posts
    • 2,790 Thanks
    don't have to predict and load prices for expected inflation.
    Originally posted by pmduk
    Something they were more than capable of doing not so long ago...
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