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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 13th Feb 18, 5:34 PM
    • 310Posts
    • 156Thanks
    MSE Megan F
    MSE News: EE to increase monthly prices by 4.1%
    • #1
    • 13th Feb 18, 5:34 PM
    MSE News: EE to increase monthly prices by 4.1% 13th Feb 18 at 5:34 PM
    EE is to increase the cost of its monthly mobile contracts by 4.1% for millions of customers - just one month after it hiked some broadband and line rental costs...
    Read the full story:
    'EE to increase monthly prices by 4.1%''

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Megan F; 13-02-2018 at 6:09 PM.
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Page 1
    • Atasas
    • By Atasas 13th Feb 18, 6:37 PM
    • 731 Posts
    • 146 Thanks
    Atasas
    • #2
    • 13th Feb 18, 6:37 PM
    • #2
    • 13th Feb 18, 6:37 PM
    tiny bit of a disappointment, but considering economy as is, (hidden inflation)- not surprised, just wish somebody would be of will to argue same terms of contract continuity- agreement to be upheld same way...
    my plan of what it once was 14.51, hiked up to 18.91 and as if by miracle last months bill has been 22 (with few legit extras, but not that much)

    I believe, that calls for a new search research to ditch them, just not many "deals" are about from other networks to suit my needs
    • Sparx
    • By Sparx 13th Feb 18, 7:54 PM
    • 893 Posts
    • 493 Thanks
    Sparx
    • #3
    • 13th Feb 18, 7:54 PM
    • #3
    • 13th Feb 18, 7:54 PM
    My frustration is, why does this apply to customers mid-contract? The price I agreed in September is the price I expect to pay... (yes I know they can raise by RPI but it feels very wrong)

    I understand out of contract having an increase in place or prices upped for new customers - but why can they increase the tariff cost mid-contract? It's so frustrating.
    • Atasas
    • By Atasas 13th Feb 18, 8:15 PM
    • 731 Posts
    • 146 Thanks
    Atasas
    • #4
    • 13th Feb 18, 8:15 PM
    • #4
    • 13th Feb 18, 8:15 PM
    My frustration is, why does this apply to customers mid-contract? The price I agreed in September is the price I expect to pay... (yes I know they can raise by RPI but it feels very wrong)

    I understand out of contract having an increase in place or prices upped for new customers - but why can they increase the tariff cost mid-contract? It's so frustrating.
    Originally posted by Sparx
    Not great, IF it is the case... in my case 30 day roll on and small print... they "have" the right, but not real agreement with me, hence, they will be getting "elbow"
    http://forums.moneysavingexpert.com/showthread.php?t=5286730&page=15
    • Sparx
    • By Sparx 13th Feb 18, 8:19 PM
    • 893 Posts
    • 493 Thanks
    Sparx
    • #5
    • 13th Feb 18, 8:19 PM
    • #5
    • 13th Feb 18, 8:19 PM
    Did you even read my post?

    EDIT: Seems the poster who quoted me has now deleted his post, I guess he just saw sense lol.
    • DCFC79
    • By DCFC79 13th Feb 18, 8:42 PM
    • 31,929 Posts
    • 20,105 Thanks
    DCFC79
    • #6
    • 13th Feb 18, 8:42 PM
    • #6
    • 13th Feb 18, 8:42 PM
    My contract is due to end this month and Im considering leaving, its just too expensive.
    • Crabman
    • By Crabman 13th Feb 18, 9:27 PM
    • 9,675 Posts
    • 7,095 Thanks
    Crabman
    • #7
    • 13th Feb 18, 9:27 PM
    • #7
    • 13th Feb 18, 9:27 PM
    How many of EE's customer received a 4.1% pay rise?

    Or even their own staff?
    I'm a Board Guide on the Savings & Investments, ISAs & Tax-free Savings, Public Transport & Cycling, Motoring and Parking Fines, Tickets & Parking Boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board Guides are not moderators & don't read every post. If you spot a contentious or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Views are mine and not the official line of MoneySavingExpert.com

    • boatman
    • By boatman 13th Feb 18, 11:35 PM
    • 3,945 Posts
    • 2,808 Thanks
    boatman
    • #8
    • 13th Feb 18, 11:35 PM
    • #8
    • 13th Feb 18, 11:35 PM
    How many of EE's customer received a 4.1% pay rise?

    Or even their own staff?
    Originally posted by Crabman
    If all the customers pay the 4.1% increase it might just pay for the CEO's bonus, and that's all that matters.
    • craigr98
    • By craigr98 14th Feb 18, 9:01 AM
    • 182 Posts
    • 33 Thanks
    craigr98
    • #9
    • 14th Feb 18, 9:01 AM
    • #9
    • 14th Feb 18, 9:01 AM
    Why is that if you get a price rise during a broadband contract you can leave but with mobile phones you cannot? Even on a sim only deal? Not like you are paying for a phone or anything?
    • mobilejunkie
    • By mobilejunkie 14th Feb 18, 10:05 AM
    • 7,753 Posts
    • 2,511 Thanks
    mobilejunkie
    1) You can't.

    2) You can if it's more than the t&c dictate.
    • PHK
    • By PHK 14th Feb 18, 10:53 AM
    • 109 Posts
    • 75 Thanks
    PHK
    Unless I've made a mistake the RPI they should be using is 4%, not 4.1% .
    • jeffkey1
    • By jeffkey1 14th Feb 18, 11:58 AM
    • 29 Posts
    • 10 Thanks
    jeffkey1
    Just phoned EE and waived the "Three deal" at them. Got a massive discount (well 3.99 off) and more data with immediate effect. No March RPI increase either.

    Now on Unlimited Calls and Texts with 6GB of Data (Which I will use) for 12 month.
    Last edited by jeffkey1; 14-02-2018 at 12:18 PM.
    • colinharrison83
    • By colinharrison83 14th Feb 18, 12:15 PM
    • 1 Posts
    • 0 Thanks
    colinharrison83
    Hi Martin, I phoned the 'leave EE' line (answered in 3 secs!!!) and told them I wanted to leave EE- they offered me a better deal than my current 22 per month: sim-free 2 Gig, plus free texts and calls for 8 per month!!! I stayed.
    • overpricedcoffee
    • By overpricedcoffee 14th Feb 18, 12:29 PM
    • 33 Posts
    • 14 Thanks
    overpricedcoffee
    Have EE calculated RPI on Jan or Dec?
    • 20aday
    • By 20aday 14th Feb 18, 12:33 PM
    • 2,209 Posts
    • 914 Thanks
    20aday
    Have EE calculated RPI on Jan or Dec?
    Originally posted by overpricedcoffee
    According to the article it's based on the figure announced in December 2017.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
    • Brum2626
    • By Brum2626 14th Feb 18, 1:59 PM
    • 1 Posts
    • 0 Thanks
    Brum2626
    I have been notified of this increase by way of an email which clearly says, !!!8220;We!!!8217;re writing to let you know about the Retail Price Index (RPI) change to your monthly price plan(s), which will take effect from 30th March 2018. The RPI figure published by the Office for National Statistics in January 2018 is 4.1%.!!!8221;
    If this is the case, then the ONS website states that the RPI rate published in February and set in January is 4%.
    I raised this with EE and the call centre staff couldn!!!8217;t answer my query so they have raised it as a complaint and will contact me back within 8 WEEKS!!!
    • mobilejunkie
    • By mobilejunkie 14th Feb 18, 2:27 PM
    • 7,753 Posts
    • 2,511 Thanks
    mobilejunkie
    The RPI published in January is based on December. It's always the previous month; pretty obvious to anyone since you can't measure it halfway through the month!!
    Last edited by mobilejunkie; 14-02-2018 at 2:30 PM.
    • Kim_13
    • By Kim_13 14th Feb 18, 2:35 PM
    • 1,901 Posts
    • 2,035 Thanks
    Kim_13
    Why is that if you get a price rise during a broadband contract you can leave but with mobile phones you cannot? Even on a sim only deal? Not like you are paying for a phone or anything?
    Originally posted by craigr98
    I assume the basis they use is that a 12 month sim only is offered at a cheaper price than an equivalent deal on 30 day rolling, so if customers were allowed to leave they'd effectively have had a discount without having to 'lock in' for a minimum period.

    It's in the terms of the contracts that RPI increases now happen every year. It's not something I agree with so I am voting with my feet and will not sign a contract with such terms.
    Sealed Pot 11 #520 ~ /100
    VSP 2018 #9 ~ 19.55/180.00
    CCCC 2018 #1 ~ 20.75/180.00
    • boatman
    • By boatman 14th Feb 18, 3:06 PM
    • 3,945 Posts
    • 2,808 Thanks
    boatman
    Why is that if you get a price rise during a broadband contract you can leave
    Originally posted by craigr98
    As far as I know, none of the home broadband contracts have a mid contract RPI clause in the terms, so if they decide to change the price, it is effectively a change in the contract, which you have the right to accept or reject.


    but with mobile phones you cannot?
    Some companies have a clause in the T&C's saying that at some point in the contract they will increase the price by the RPI on a particular date. As this is written in to the contract when you sign, you have agreed to it, as such, it is not a change to the contract, so you can't leave.
    • Atasas
    • By Atasas 14th Feb 18, 3:37 PM
    • 731 Posts
    • 146 Thanks
    Atasas
    LOL, called them to squeeze for better deal, but ended up with PAC code...
    ah well, better offerings are available
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