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  • FIRST POST
    • julies59
    • By julies59 13th Feb 18, 1:08 PM
    • 53Posts
    • 58Thanks
    julies59
    trading standards
    • #1
    • 13th Feb 18, 1:08 PM
    trading standards 13th Feb 18 at 1:08 PM
    does anyone have the direct number for trading standards
Page 1
    • agrinnall
    • By agrinnall 13th Feb 18, 1:12 PM
    • 19,886 Posts
    • 15,596 Thanks
    agrinnall
    • #2
    • 13th Feb 18, 1:12 PM
    • #2
    • 13th Feb 18, 1:12 PM
    Consumers are no longer able to report problems directly to TS, I believe it needs to be done through CAB.

    Aha, I was right!

    "Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06."

    https://www.tradingstandards.uk/consumers/support-advice
    • julies59
    • By julies59 13th Feb 18, 1:16 PM
    • 53 Posts
    • 58 Thanks
    julies59
    • #3
    • 13th Feb 18, 1:16 PM
    • #3
    • 13th Feb 18, 1:16 PM
    iv rang them but no joy,they have passed my complaint over to trading standards but need to know what is being done
    • bingo bango
    • By bingo bango 13th Feb 18, 1:30 PM
    • 2,483 Posts
    • 1,473 Thanks
    bingo bango
    • #4
    • 13th Feb 18, 1:30 PM
    • #4
    • 13th Feb 18, 1:30 PM
    If you are in GB they will be the same office / team as the EHO in your local council. Find their number and ask them to pass you across.

    Works differently in NI though.
    • julies59
    • By julies59 13th Feb 18, 1:34 PM
    • 53 Posts
    • 58 Thanks
    julies59
    • #5
    • 13th Feb 18, 1:34 PM
    • #5
    • 13th Feb 18, 1:34 PM
    they don't pass you on just email,but needed to speak to them directly but cant find a number
    • Diamandis
    • By Diamandis 13th Feb 18, 1:46 PM
    • 260 Posts
    • 419 Thanks
    Diamandis
    • #6
    • 13th Feb 18, 1:46 PM
    • #6
    • 13th Feb 18, 1:46 PM
    Why is it you need to speak to them? They generally deal with the business rather than the consumer. What was the issue you reported?
    • BorisThomson
    • By BorisThomson 13th Feb 18, 1:48 PM
    • 1,475 Posts
    • 3,090 Thanks
    BorisThomson
    • #7
    • 13th Feb 18, 1:48 PM
    • #7
    • 13th Feb 18, 1:48 PM
    Are you sure they're doing anything at all? They'll generally only act where there is a pattern of inappropriate/ unlawful behaviour.
    • julies59
    • By julies59 13th Feb 18, 1:54 PM
    • 53 Posts
    • 58 Thanks
    julies59
    • #8
    • 13th Feb 18, 1:54 PM
    • #8
    • 13th Feb 18, 1:54 PM
    I bought a car from a dealer,14 plate when I went to sell it,i was told it was a cat d and the mileage was wrong,the dealer had hpi ed it,i rang ts and the helpline said to write to the dealer and I did that but the dealer have egnored my letter, the helpline said ts would help with my case but now they said they would email ts so I don't know whats going on or what to do,
    • BorisThomson
    • By BorisThomson 13th Feb 18, 1:56 PM
    • 1,475 Posts
    • 3,090 Thanks
    BorisThomson
    • #9
    • 13th Feb 18, 1:56 PM
    • #9
    • 13th Feb 18, 1:56 PM
    I bought a car from a dealer,14 plate when I went to sell it,i was told it was a cat d and the mileage was wrong,the dealer had hpi ed it,i rang ts and the helpline said to write to the dealer and I did that but the dealer have egnored my letter, the helpline said ts would help with my case but now they said they would email ts so I don't know whats going on or what to do,
    Originally posted by julies59
    You'd be expected to try to remedy the problem yourself. If the dealer will not respond then you'll need to send a letter before action, and ultimately a small claims action.
    • Diamandis
    • By Diamandis 13th Feb 18, 1:57 PM
    • 260 Posts
    • 419 Thanks
    Diamandis
    Send a letter before action then take them to the small claims court. You don't need trading standards here.
    • julies59
    • By julies59 13th Feb 18, 1:59 PM
    • 53 Posts
    • 58 Thanks
    julies59
    ok but I know you have to pay,we are on benefits and the gov website said they will help with costs but do you have to pay first then claim it back,
    • LilElvis
    • By LilElvis 13th Feb 18, 1:59 PM
    • 3,471 Posts
    • 9,563 Thanks
    LilElvis
    Give some details as to the issues and the timelines and someone here will be able to advise what your rights are and how to gain redress if it's applicable.
    • Diamandis
    • By Diamandis 13th Feb 18, 2:05 PM
    • 260 Posts
    • 419 Thanks
    Diamandis
    You will need to pay the fee, how much you need to pay depends on how much you're claiming for.

    Include the cost of the court action in your claim. If you win then you'll get it back from them.
    • BorisThomson
    • By BorisThomson 13th Feb 18, 2:09 PM
    • 1,475 Posts
    • 3,090 Thanks
    BorisThomson
    If you're eligible for fee remission you don't pay the fee. You submit the remission application at the same time as your claim.
    • julies59
    • By julies59 13th Feb 18, 2:13 PM
    • 53 Posts
    • 58 Thanks
    julies59
    many thanks for your help
    • marliepanda
    • By marliepanda 13th Feb 18, 2:21 PM
    • 5,459 Posts
    • 11,306 Thanks
    marliepanda
    If you are in GB they will be the same office / team as the EHO in your local council. Find their number and ask them to pass you across.

    Works differently in NI though.
    Originally posted by bingo bango
    This may be true for your council but not in mine. Theyre not even for the same council (district vs county)
    • Greta Sharbo
    • By Greta Sharbo 13th Feb 18, 2:45 PM
    • 177 Posts
    • 195 Thanks
    Greta Sharbo
    If your local TS have a civil assistance programme (some do) then they will get in touch. It appears you have been told by CACH that this is the case? What timescale where you given? CACH can chase it up if it's past that timescale.
    • Johno100
    • By Johno100 13th Feb 18, 3:54 PM
    • 3,665 Posts
    • 4,243 Thanks
    Johno100
    This may be true for your council but not in mine. Theyre not even for the same council (district vs county)
    Originally posted by marliepanda
    Yes, this is probably the place to start as things do vary between councils.

    https://www.tradingstandards.uk/consumers/support-advice
    • societys child
    • By societys child 13th Feb 18, 5:04 PM
    • 5,187 Posts
    • 5,717 Thanks
    societys child
    and the mileage was wrong
    You've not given any details or reason why you believe this, but have you checked the mileage against kilometers.
    If a previously entered reading has been given in Km's and the odometer is subsequently switched back to miles, it gives a false impression that the vehicle has been clocked.
    eg. 48,280Km. would be about 30,000Miles.

    Not saying this is so in your case, just thought I'd mention it, as he does happen, and accusations of clocking have been proved wrong.
    Last edited by societys child; 13-02-2018 at 5:07 PM.

    • DoaM
    • By DoaM 13th Feb 18, 5:21 PM
    • 4,258 Posts
    • 4,301 Thanks
    DoaM
    How did you pay for the car when you bought it from the dealer?

    Cash?
    Bank Transfer?
    Debit Card?
    Credit Card
    Finance load taken out for the car purchase?
    Something else?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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