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  • FIRST POST
    • Happychappy
    • By Happychappy 12th Feb 18, 6:53 PM
    • 2,708Posts
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    Happychappy
    Amazons advice- Buy it locally !!
    • #1
    • 12th Feb 18, 6:53 PM
    Amazons advice- Buy it locally !! 12th Feb 18 at 6:53 PM
    I had the misfortune to try and order four tyres from Amazon, sounds simple ? The first order went through, and within 48 hours their tracker said they had been delivered ? but they hadn't, so I rang customer service, and they said "they must be lost", and they would refund the money, but I would have to reorder.

    I therefore re-ordered, I then got a delivery date of 7 days later, however, 2 days later the tyres I had first ordered and were allegedly lost were delivered, but they were the wrong size

    So again back on Amazon chat for a further hour of my life to ask, please, make sure you check the tyre size before delivering, simples ? nope, not for Amazon.

    Today, the second order was delivered, and yes, the wrong size, I ordered 20" rims, and these were 16" and different in every other size, I therefore refused the delivery and they took them back.

    Tonight I rang Customer service, to be told as I had ordered twice, they would remove the advert ? like I should be grateful, all I wanted was for them to contact their warehouse, actually check they had the size they were advertising and which I had ordered, parcel them up and deliver, its what they do, or don't, but no this was far too difficult, as their systems can't do that, I was told, "Go and buy them locally" that's her actual words. ?

    I couldn't believe it, Amazon say they do not have a system in place to physically check the item and ensure it is the right one, the clue is all the tyres have a size on them, such as 255 x 45 x 20, so why deliver 205 x 55 x 16, not once but twice.

    Now Amazon have 600 and I have to wait for them to get these tyres back in stock, before they will refund, needless to say, not a happychappy
    Last edited by Happychappy; 12-02-2018 at 6:57 PM.
Page 1
    • RichardD1970
    • By RichardD1970 12th Feb 18, 7:16 PM
    • 2,944 Posts
    • 4,351 Thanks
    RichardD1970
    • #2
    • 12th Feb 18, 7:16 PM
    • #2
    • 12th Feb 18, 7:16 PM
    I couldn't believe it, Amazon say they do not have a system in place to physically check the item and ensure it is the right one, the clue is all the tyres have a size on them, such as 255 x 45 x 20, so why deliver 205 x 55 x 16, not once but twice.
    Originally posted by Happychappy
    The order pickers won't have time to check every item is correct down to that specific. They are directed to a area and they take what is there. They have to trust that the people filling the slots are placing the correct things in the correct place.

    What I suspect is that Amazon have withdrawn the item from sale to do a stock check and make sure everything is in the correct place. Mistakes happen and I suspect, given Amazon's reputation, someone will be getting a bollocking.

    Unfortunate for you, but if you are a Prime member, let then know how unhappy you are and they will probably extend your membership for free .
    • Moneyineptitude
    • By Moneyineptitude 12th Feb 18, 8:29 PM
    • 20,469 Posts
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    Moneyineptitude
    • #3
    • 12th Feb 18, 8:29 PM
    • #3
    • 12th Feb 18, 8:29 PM
    The order pickers won't have time to check every item is correct down to that specific. They are directed to a area and they take what is there. They have to trust that the people filling the slots are placing the correct things in the correct place.
    Originally posted by RichardD1970
    That's true up to a point, however they do check but not to the extent of actually opening packaging or checking measurements.

    It's entirely possible that the items have not simply been put in the wrong place, but are wrongly labelled.

    I agree they may now be checking the stock, but I don't think the OP has to wait for a refund if he has already refused delivery.
    • DCFC79
    • By DCFC79 12th Feb 18, 9:49 PM
    • 31,937 Posts
    • 20,115 Thanks
    DCFC79
    • #4
    • 12th Feb 18, 9:49 PM
    • #4
    • 12th Feb 18, 9:49 PM
    If it were me I would have cut my losses got my efund and got the tyres done locally.
    Last edited by DCFC79; 12-02-2018 at 11:28 PM.
    • pmduk
    • By pmduk 13th Feb 18, 8:25 AM
    • 8,534 Posts
    • 6,311 Thanks
    pmduk
    • #5
    • 13th Feb 18, 8:25 AM
    • #5
    • 13th Feb 18, 8:25 AM
    If Amazon were to manually intervene in orders in the manner you wish, I suspect you'd be unhappy at the prices they needed to charge.
    • ssparks2003
    • By ssparks2003 13th Feb 18, 8:51 AM
    • 375 Posts
    • 512 Thanks
    ssparks2003
    • #6
    • 13th Feb 18, 8:51 AM
    • #6
    • 13th Feb 18, 8:51 AM
    I'm surprised that Amazon sell tyres, I was aware that other companies list tyres on the Amazon marketplace but did not know that Amazon themselves actually sell them.
    • Moneyineptitude
    • By Moneyineptitude 13th Feb 18, 9:57 AM
    • 20,469 Posts
    • 11,347 Thanks
    Moneyineptitude
    • #7
    • 13th Feb 18, 9:57 AM
    • #7
    • 13th Feb 18, 9:57 AM
    I'm surprised that Amazon sell tyres, I was aware that other companies list tyres on the Amazon marketplace but did not know that Amazon themselves actually sell them.
    Originally posted by ssparks2003
    It's possible that the products were bought on the Amazon site, but came from a third party seller. However, if this were the case it's unlikely that the same error would have been made twice in the manner that the Op describes.

    A quick search brought up quite a few car tyres sold directly by Amazon. For example;
    https://www.amazon.co.uk/MICHELIN-CROSSCLIMATE-XL-Season-Passenger/dp/B01MY47TZQ/ref=sr_1_11?ie=UTF8&qid=1518515698&sr=8-11&keywords=car+tyre
    • Happychappy
    • By Happychappy 14th Feb 18, 6:31 PM
    • 2,708 Posts
    • 2,662 Thanks
    Happychappy
    • #8
    • 14th Feb 18, 6:31 PM
    • #8
    • 14th Feb 18, 6:31 PM
    It's possible that the products were bought on the Amazon site, but came from a third party seller. However, if this were the case it's unlikely that the same error would have been made twice in the manner that the Op describes.

    A quick search brought up quite a few car tyres sold directly by Amazon. For example;
    https://www.amazon.co.uk/MICHELIN-CROSSCLIMATE-XL-Season-Passenger/dp/B01MY47TZQ/ref=sr_1_11?ie=UTF8&qid=1518515698&sr=8-11&keywords=car+tyre
    Originally posted by Moneyineptitude
    These were sold directly by Amazon, not a third party

    I can't understand previous comments regarding my request for Amazon to check the 2nd set of tyres are the correct ones, before they send them? The sizes are clearly seen in 1" high letters wrapped on the outside packaging of the tyres

    Was that really too much to ask ? after first being sent the wrong tyres, and waiting in twice for the delivery, and then waiting in again for the collection, as they cannot arrange for the same firm who delivers the tyres (DPD Couriers) to also collect the wrong tyres, (Arrow Couriers) when they supposedly deliver the correct tyres.

    Is that really too much to ask, bearing in mind they got it wrong in the first place, and then to repeat the mistake, and I should be grateful for getting the wrong tyres but at least without doing checks, they were cheaper ? how does that work
    • Moneyineptitude
    • By Moneyineptitude 15th Feb 18, 12:55 AM
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    Moneyineptitude
    • #9
    • 15th Feb 18, 12:55 AM
    • #9
    • 15th Feb 18, 12:55 AM
    Was that really too much to ask ?
    Originally posted by Happychappy
    Unfortunately the answer is yes.

    Amazon keeps prices keen and offers prompt delivery simply by not having the kind of personal checks in place that you have requested. If you want that level of service, the Amazon rep was correct to refer you to a local physical retailer.

    You really can't have it both ways..
    • Happychappy
    • By Happychappy 15th Feb 18, 7:01 PM
    • 2,708 Posts
    • 2,662 Thanks
    Happychappy
    Unfortunately the answer is yes.

    Amazon keeps prices keen and offers prompt delivery simply by not having the kind of personal checks in place that you have requested. If you want that level of service, the Amazon rep was correct to refer you to a local physical retailer.

    You really can't have it both ways..
    Originally posted by Moneyineptitude
    I see, so ordering and expecting to receive what I ordered is a bridge too far ? gotcha, shan't fall for that old chestnut again, now just waiting for the 600 to be returned to my account, silly me, I just expect too much, can't complain.
    • Moneyineptitude
    • By Moneyineptitude 15th Feb 18, 7:33 PM
    • 20,469 Posts
    • 11,347 Thanks
    Moneyineptitude
    I see, so ordering and expecting to receive what I ordered is a bridge too far ?
    Originally posted by Happychappy
    In the overwhelming majority of cases they get it right, but occasionally they get it very wrong.

    However, you wanted someone on the other end of the call centre telephone to have direct contact with the Warehouse picker, and by doing so you severely underestimated the huge scale of the Amazon operation.

    Relax. You'll get your refund and then you can shop locally as you were advised to.
    • Picard91
    • By Picard91 19th Feb 18, 8:22 PM
    • 20 Posts
    • 15 Thanks
    Picard91
    I've got to say ive always been impressed with Amazons Customer Service, I had a HDD purchased which failed 2 days before the Warranty finished, In less than 24 hours I had my replacement. I've never had a wrong item delivered, although a few have been late.

    At Christmas they had quite a few issues with Prime/Stock/Delivery and I haven't been as impressed with them since.

    I have no doubts you'll get a refund and can shop locally elsewhere for the tyres, but I wouldn't not use Amazon again, generally, they do a good service..
    • Happychappy
    • By Happychappy 20th Feb 18, 7:32 PM
    • 2,708 Posts
    • 2,662 Thanks
    Happychappy
    I've got to say ive always been impressed with Amazons Customer Service, I had a HDD purchased which failed 2 days before the Warranty finished, In less than 24 hours I had my replacement. I've never had a wrong item delivered, although a few have been late.

    At Christmas they had quite a few issues with Prime/Stock/Delivery and I haven't been as impressed with them since.

    I have no doubts you'll get a refund and can shop locally elsewhere for the tyres, but I wouldn't not use Amazon again, generally, they do a good service..
    Originally posted by Picard91
    Thanks, but unfortunately Amazon have proved to be the most incompetent business I have ever had the misfortune to deal with.

    I did get my two purchases refunded, they collected all three sets of tyres, and that I thought was that, but unfortunately NO, tonight I get home from work and Amazon have delivered a further four tyres to a neighbour, again wrong size, 16" tyres

    I was not expecting a delivery, I have not re-ordered anything, I left Amazon in no doubt that I would not use them again, the last order I made was on 6/2/18, this was refunded, and tyres collected, yet they deliver 4 more tyres and checking my credit card, no payment has yet gone through (yet)

    I am now stuck with 4 tyres I dont want, I refuse to contact them and have left them in the garden, they can whistle and collect them when they feel like it, I refuse to waste any more time dealing with these buffoons who people seem to speak highly of ?

    Oh and I have contacted my bank, and cancelled my credit card to ensure they dont attempt to take payment.
    • Moneyineptitude
    • By Moneyineptitude 20th Feb 18, 11:45 PM
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    Moneyineptitude
    I am now stuck with 4 tyres I dont want, I refuse to contact them and have left them in the garden
    Originally posted by Happychappy
    Self-defeating, surely?
    I have contacted my bank, and cancelled my credit card
    Originally posted by Happychappy
    ???
    • neilmcl
    • By neilmcl 21st Feb 18, 10:01 AM
    • 11,115 Posts
    • 7,933 Thanks
    neilmcl
    I am now stuck with 4 tyres I dont want, I refuse to contact them and have left them in the garden, they can whistle and collect them when they feel like it, I refuse to waste any more time dealing with these buffoons who people seem to speak highly of ?
    Originally posted by Happychappy
    I wouldn't do that if I were you. As you have taken them in, regardless of whether you've ordered them or not, you now have a legal responsibility to take care of the items.
    • DoaM
    • By DoaM 21st Feb 18, 3:15 PM
    • 4,399 Posts
    • 4,434 Thanks
    DoaM
    ^^^ Exactly ^^^

    Google for involuntary bailee.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Moneyineptitude
    • By Moneyineptitude 21st Feb 18, 4:08 PM
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    Moneyineptitude
    As you have taken them in, regardless of whether you've ordered them or not, you now have a legal responsibility to take care of the items.
    Originally posted by neilmcl
    I agree the OP has wasted his time cancelling his credit card, time it would have taken him to contact Amazon and arrange for the tyres to be simply collected again.

    There really is no point harbouring such a "vendetta" against a faceless corporation. There will be no satisfaction had from leaving the items in the garden surely?
    • Picard91
    • By Picard91 28th Feb 18, 4:16 PM
    • 20 Posts
    • 15 Thanks
    Picard91
    I wouldn't do that if I were you. As you have taken them in, regardless of whether you've ordered them or not, you now have a legal responsibility to take care of the items.
    Originally posted by neilmcl


    He's right. In the time it took you to cancel the card you could of just spoke to them on Live chat while having a coffee. We all understand your frustration as we have all been there with other companies I'm sure. But generally, they deliver a good service. There is a underlying problem obviously with this order they need to sort out.

    Thinner tyres might be useful in all this snow :P
    • Mummyel
    • By Mummyel 2nd Mar 18, 10:22 AM
    • 13 Posts
    • 12 Thanks
    Mummyel
    Black Circles
    What a nightmare! I never even thought/considered tyres from Amazon though I seem to get nearly everything else from there!

    On a couple of occasions I used www.blackcircles.com and they were really reasonable, and the nearest 'supplier' was a local garage we actually use frequently. They must subcontract the work out. Handy though.
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