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  • FIRST POST
    • boatman
    • By boatman 12th Feb 18, 1:00 PM
    • 3,840Posts
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    boatman
    lost android phone, https://android.com/find
    • #1
    • 12th Feb 18, 1:00 PM
    lost android phone, https://android.com/find 12th Feb 18 at 1:00 PM
    I thought I'd lost(I hadn't) my android phone so went to the address in the title to find my android phone.
    I used a friends phone to sign in to my google account, it did not recognise their device, it wanted to send a text to my registered phone to confirm it was me, not an option as its lost!! So I pressed the other option, it promptly told me they don't recognise the device I am on and gave no other options!!!

    So how do I see 'find my device'?

    Anyone care to shed some light?

    When I've tried it since with my phone and computer on the same wifi it works perfectly, but not when I actually needed it!!
    Last edited by boatman; 12-02-2018 at 1:02 PM. Reason: ii
Page 1
    • d123
    • By d123 12th Feb 18, 1:15 PM
    • 7,174 Posts
    • 4,640 Thanks
    d123
    • #2
    • 12th Feb 18, 1:15 PM
    • #2
    • 12th Feb 18, 1:15 PM
    I thought I'd lost(I hadn't) my android phone so went to the address in the title to find my android phone.
    I used a friends phone to sign in to my google account, it did not recognise their device, it wanted to send a text to my registered phone to confirm it was me, not an option as its lost!! So I pressed the other option, it promptly told me they don't recognise the device I am on and gave no other options!!!

    So how do I see 'find my device'?

    Anyone care to shed some light?

    When I've tried it since with my phone and computer on the same wifi it works perfectly, but not when I actually needed it!!
    Originally posted by boatman
    A quick look at the help page seems to indicate you need to install an app.

    Install the app
    To be prepared to use one Android phone or tablet to find another, install the Find My Device app

    Find My Device app.
    https://play.google.com/store/apps/details?id=com.google.android.apps.adm
    https://support.google.com/accounts/answer/3265955

    Did you try installing the app on the other phone?
    ====
    • JJ Egan
    • By JJ Egan 12th Feb 18, 1:55 PM
    • 10,368 Posts
    • 4,338 Thanks
    JJ Egan
    • #3
    • 12th Feb 18, 1:55 PM
    • #3
    • 12th Feb 18, 1:55 PM
    These lost phone applications built in or not usually need to be switched on and have GPS on .
    If its a decent phone a thief would factory reset .
    • boatman
    • By boatman 12th Feb 18, 2:08 PM
    • 3,840 Posts
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    boatman
    • #4
    • 12th Feb 18, 2:08 PM
    • #4
    • 12th Feb 18, 2:08 PM
    At the time, I didn't have the app on my phone(Xiaomi), so that was the reason if you can only sign in to that page with the app installed. When I searched for lost android phone, that was the place I kept getting directed to. As it was, I wasn't able to get to that stage, as they wouldn't allow me to log in to my account on another phone. One option I later found out was to add my account to another android phone then delete it afterwards. Didn't really think about that at the time.

    I did wonder if because the phone was on one IP address and I was trying to log into another, the google account didn't like it as it perhaps thought I was in two places at once.

    As it was, I found the phone, but highlighted the trouble with what I thought should have been a relatively simple process, I had looked at it before a couple of years ago, so wasn't concerned just a little dubious now...
    • d123
    • By d123 12th Feb 18, 2:18 PM
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    d123
    • #5
    • 12th Feb 18, 2:18 PM
    • #5
    • 12th Feb 18, 2:18 PM
    Just to throw another spanner in the works, Ive just used a cellular iPad (using a Three sim, so different IPs) to find my S8 via your https://android.com/find link.

    I signed in to the page using Chrome on the iPad and it showed my phones location and even listed the WiFi network is currenlty connected to.

    The only difference (perhaps) is that I have the Find Phone app installed on my phone.
    Last edited by d123; 12-02-2018 at 2:20 PM. Reason: Forum software still screwing up apostrophes
    ====
    • boatman
    • By boatman 12th Feb 18, 2:32 PM
    • 3,840 Posts
    • 2,736 Thanks
    boatman
    • #6
    • 12th Feb 18, 2:32 PM
    • #6
    • 12th Feb 18, 2:32 PM
    Just to throw another spanner in the works, Ive just used a cellular iPad (using a Three sim, so different IPs) to find my S8 via your https://android.com/find link.

    I signed in to the page using Chrome on the iPad and it showed my phones location and even listed the WiFi network is currenlty connected to.

    The only difference (perhaps) is that I have the Find Phone app installed on my phone.
    Originally posted by d123
    Is your iPad one of your trusted devices on google? I tried it today using a browser going via a vpn and the same thing happened, but not sure if that was because there was no app installed.

    It may well have been because I didn't have the app installed, and I always have the gps off unless i'm using it.
    There must be lots of people who may well not have the app installed who will face the same issue and get directed to the same link.
    • sparky93
    • By sparky93 12th Feb 18, 2:36 PM
    • 359 Posts
    • 101 Thanks
    sparky93
    • #7
    • 12th Feb 18, 2:36 PM
    • #7
    • 12th Feb 18, 2:36 PM
    have you tries these one's? https://www.google.com/maps/timeline?pb
    and https://www.google.com/android/find
    • boatman
    • By boatman 12th Feb 18, 3:13 PM
    • 3,840 Posts
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    boatman
    • #8
    • 12th Feb 18, 3:13 PM
    • #8
    • 12th Feb 18, 3:13 PM


    This is what I was presented with, I chose 'more options'



    As can be seen, not helpful..
    Last edited by boatman; 12-02-2018 at 3:18 PM. Reason: ii
    • boatman
    • By boatman 12th Feb 18, 3:20 PM
    • 3,840 Posts
    • 2,736 Thanks
    boatman
    • #9
    • 12th Feb 18, 3:20 PM
    • #9
    • 12th Feb 18, 3:20 PM
    The second one was what I tried to use..

    Looks like its not just me..
    https://www.androidcentral.com/find-my-device
    "I thought I had lost my phone a few weeks ago... Went to login to Google from a friend's phone and realized that I couldn't get past Two Factor Authentication on my Google account... Good learning experience. Luckily I found it minutes later."
    Last edited by boatman; 12-02-2018 at 3:22 PM. Reason: ii
    • d123
    • By d123 12th Feb 18, 4:29 PM
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    d123
    Ah, theres the difference then, I dont have 2FA on my google account.

    By the way, still works for me even when using a VPN.

    I suppose your problem makes sense with 2FA enabled.
    ====
    • indesisiv
    • By indesisiv 12th Feb 18, 5:40 PM
    • 5,450 Posts
    • 18,026 Thanks
    indesisiv
    Ah, theres the difference then, I dont have 2FA on my google account.

    By the way, still works for me even when using a VPN.

    I suppose your problem makes sense with 2FA enabled.
    Originally posted by d123
    Yep def the 2FA issue. I have just tried it with my phone. I can't see it as it then asks me to click the phone screen or receive a text!
    May have to look into that and see if I can set up another email or something.

    Edit: Looks like you can't have a 2nd email address only a 2nd phone number .. which is no help!
    Last edited by indesisiv; 12-02-2018 at 5:42 PM.
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • stragglebod
    • By stragglebod 12th Feb 18, 5:42 PM
    • 91 Posts
    • 74 Thanks
    stragglebod
    Well, the whole point of two step verificiation is to prevent people from accessing your account with just one factor, such as the password.

    Google has guidance on what to do if you lose your phone after you turned 2 step verification on.
    https://support.google.com/accounts/answer/185834?hl=en
    • d123
    • By d123 12th Feb 18, 5:46 PM
    • 7,174 Posts
    • 4,640 Thanks
    d123
    What about using the back up codes option?

    https://support.google.com/accounts/answer/1187538
    ====
    • indesisiv
    • By indesisiv 13th Feb 18, 8:52 AM
    • 5,450 Posts
    • 18,026 Thanks
    indesisiv
    What about using the back up codes option?

    https://support.google.com/accounts/answer/1187538
    Originally posted by d123
    I have got those now and saved them where I can get at them just in case.
    “Time is intended to be spent, not saved” - Alfred Wainwright
    • J B
    • By J B 13th Feb 18, 9:16 AM
    • 2,669 Posts
    • 914 Thanks
    J B
    Have you tried this from a PC?

    https://www.google.com/android/devicemanager
    • boatman
    • By boatman 13th Feb 18, 9:20 AM
    • 3,840 Posts
    • 2,736 Thanks
    boatman
    Ah, theres the difference then, I dont have 2FA on my google account.

    By the way, still works for me even when using a VPN.

    I suppose your problem makes sense with 2FA enabled.
    Originally posted by d123
    I didn't have 2 stage set up, so it may just come back to not having the app. If nothing else, I wanted to point out it may not be as simple as people expect if the worst does happen.

    Have you tried it on a device not 'trusted' with your account?

    If you use another android phone, as suggested, you can add your account to that phone, making it a trusted device(assuming this can be done), but this would not be the case if you were out and about and the only other phone available was an Apple one for example.
    If you lose your phone, you don't want to have to wait til you get home to find, lock or erase your phone.
    Last edited by boatman; 13-02-2018 at 9:45 AM. Reason: ii
    • boatman
    • By boatman 13th Feb 18, 9:24 AM
    • 3,840 Posts
    • 2,736 Thanks
    boatman
    Have you tried this from a PC?

    https://www.google.com/android/devicemanager
    Originally posted by J B
    Yes, it works perfectly on my trusted home laptop when I had the app installed, just don't know if it was because I didn't have the app, or because it was an untrusted device, or because it was an untrusted device using mobile broadband on an IP address I'd never used before.

    I knew where the phone would likely have been in my case so didn't matter that the gps was off, I just wanted to lock it(you can also erase it, but didn't want to do that if at all possible).
    Last edited by boatman; 13-02-2018 at 9:54 AM. Reason: ii
    • boatman
    • By boatman 13th Feb 18, 9:34 AM
    • 3,840 Posts
    • 2,736 Thanks
    boatman
    What about using the back up codes option?

    https://support.google.com/accounts/answer/1187538
    Originally posted by d123
    I guess you would need to have the codes held in another online account so you could access them, you can guarantee you would need them when you are away from home, so no point hiding them in a safe at home!!
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