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  • FIRST POST
    • tiching99
    • By tiching99 11th Feb 18, 1:21 PM
    • 2Posts
    • 0Thanks
    tiching99
    Phone died 2 days out of warranty
    • #1
    • 11th Feb 18, 1:21 PM
    Phone died 2 days out of warranty 11th Feb 18 at 1:21 PM
    What did you buy?
    A Huawei Nexus 6P mobile phone, off contract (i.e. handset only, one-off payment).

    When did you buy it?
    07-Feb-2016

    Where from? (internet or in store - it DOES make a difference)
    Carphone Warehouse internet store.

    How did you pay? (cash/cheque/debit card/credit card etc)
    Credit card.

    What went wrong?
    The phone died 2 days past a 24-month warranty period. I believe (and have been told by Carphone Warehouse) that it has developed a battery fault. For clarity, the Nexus 6P has a battery that cannot be removed/replaced and the phone cannot be opened in any way (apart from breaking it apart of course, which I have not done).

    What are the vendors telling you?
    Both Carphone Warehouse and Huawei are telling me that as its out of warranty they will not cover the repair or replacement. My position (as far as I understand it - happy to discuss hence this post!) is that under the Consumer Rights Act, the goods should be of satisfactory quality, where "quality" includes the durability of the product. In my view, a 2 year product life is not reasonable for a phone that cost £490; and as the battery is not removable, it is reasonable to conclude that the battery defect existed at the time the phone was purchased.

    What solution or remedy are you looking for? (Companies may Repair / Refund / Replace)
    I have written to Carphone Warehouse with a claim under the Consumer Rights Act, requesting a repair or (partial) refund.

    Has anyone else been in a similar situation before? Any thoughts?
    Last edited by tiching99; 11-02-2018 at 1:21 PM. Reason: Typo
Page 1
    • marliepanda
    • By marliepanda 11th Feb 18, 2:00 PM
    • 5,468 Posts
    • 11,345 Thanks
    marliepanda
    • #2
    • 11th Feb 18, 2:00 PM
    • #2
    • 11th Feb 18, 2:00 PM
    What did you buy?
    A Huawei Nexus 6P mobile phone, off contract (i.e. handset only, one-off payment).

    When did you buy it?
    07-Feb-2016

    Where from? (internet or in store - it DOES make a difference)
    Carphone Warehouse internet store.

    How did you pay? (cash/cheque/debit card/credit card etc)
    Credit card.

    What went wrong?
    The phone died 2 days past a 24-month warranty period. I believe (and have been told by Carphone Warehouse) that it has developed a battery fault. For clarity, the Nexus 6P has a battery that cannot be removed/replaced and the phone cannot be opened in any way (apart from breaking it apart of course, which I have not done).

    What are the vendors telling you?
    Both Carphone Warehouse and Huawei are telling me that as its out of warranty they will not cover the repair or replacement. My position (as far as I understand it - happy to discuss hence this post!) is that under the Consumer Rights Act, the goods should be of satisfactory quality, where "quality" includes the durability of the product. In my view, a 2 year product life is not reasonable for a phone that cost £490; and as the battery is not removable, it is reasonable to conclude that the battery defect existed at the time the phone was purchased.

    What solution or remedy are you looking for? (Companies may Repair / Refund / Replace)
    I have written to Carphone Warehouse with a claim under the Consumer Rights Act, requesting a repair or (partial) refund.

    Has anyone else been in a similar situation before? Any thoughts?
    Originally posted by tiching99
    Many of your points in this are wrong. The battery being unremovable isnít even 10% of the way towards it being an inherent fault. That will get laughed out. I also think that a 2 year lifespan on a phone isnít completely terrible, Iíve had more expensive phones fail earlier than that. Anyway.

    If you ACTUALLY want them to do anything you need to commission an independent report stating that the battery is inherently faulty. After two years in your possession, being charged with something the inspector doesnít know, in environments the inspector doesnít know this is unlikely, but, possible.

    As of now Carphone Warehouse and Huawei donít have to do anything.
    • MobileSaver
    • By MobileSaver 11th Feb 18, 2:11 PM
    • 1,384 Posts
    • 1,940 Thanks
    MobileSaver
    • #3
    • 11th Feb 18, 2:11 PM
    • #3
    • 11th Feb 18, 2:11 PM
    as the battery is not removable, it is reasonable to conclude that the battery defect existed at the time the phone was purchased.
    Originally posted by tiching99
    I don't think your conclusion is at all reasonable and I'd go further than marliepanda; I don't think you have even the remotest chance of proving that a battery you have (probably) successfully charged more than 700 times was faulty when purchased...
    Respect to 3 of the greatest actors of all time; amazing people who are totally believable as the characters they play & almost single-handedly make the shows they starred in:

    Peter Dinklage as Tyrion Lannister in Game of Thrones
    Daniel J. Travanti as Frank Furillo in Hill Street Blues
    Claire Danes as Carrie Mathison in Homeland
    • LABMAN
    • By LABMAN 11th Feb 18, 2:17 PM
    • 785 Posts
    • 1,336 Thanks
    LABMAN
    • #4
    • 11th Feb 18, 2:17 PM
    • #4
    • 11th Feb 18, 2:17 PM
    Phone can be taken apart and battery replaced. I'd get an independent repair place to give you a price for the job. Or buy a battery DIY.
    • JJ Egan
    • By JJ Egan 11th Feb 18, 3:11 PM
    • 10,373 Posts
    • 4,341 Thanks
    JJ Egan
    • #5
    • 11th Feb 18, 3:11 PM
    • #5
    • 11th Feb 18, 3:11 PM
    Battery is a consumable and usually warranty does not apply .
    Battery can be removed but at users expense .
    • molerat
    • By molerat 11th Feb 18, 3:20 PM
    • 18,364 Posts
    • 12,532 Thanks
    molerat
    • #6
    • 11th Feb 18, 3:20 PM
    • #6
    • 11th Feb 18, 3:20 PM
    https://www.google.co.uk/search?q=nexus+6p+battery+replace&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&dcr=0&ei=R16AWpvoKsixtgeQu7CACQ

    It seems the battery is !!!! and Google would likely replace the phone if it had been purchased purchased from them !
    Last edited by molerat; 11-02-2018 at 3:22 PM.
    www.helpforheroes.org.uk/donations.html
    • tiching99
    • By tiching99 11th Feb 18, 8:43 PM
    • 2 Posts
    • 0 Thanks
    tiching99
    • #7
    • 11th Feb 18, 8:43 PM
    • #7
    • 11th Feb 18, 8:43 PM
    Well consider me adequately corrected! I guess I'm quite out of touch with what is deemed a reasonable life for a phone!

    Thanks for the responses!
    • camelot1971
    • By camelot1971 11th Feb 18, 9:21 PM
    • 683 Posts
    • 1,064 Thanks
    camelot1971
    • #8
    • 11th Feb 18, 9:21 PM
    • #8
    • 11th Feb 18, 9:21 PM
    Well consider me adequately corrected! I guess I'm quite out of touch with what is deemed a reasonable life for a phone!

    Thanks for the responses!
    Originally posted by tiching99
    I'm sure the phone is fine - it just needs a new battery. Depending on the number of charges and how you charge it, 2 years is average for a battery - they only have a finite life.

    One of the independent phone shops should be able to change it quite reasonably. A quick Google shows a place in London charging £60 to change it for a new one.
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