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  • FIRST POST
    • Houtman
    • By Houtman 9th Feb 18, 2:13 PM
    • 35Posts
    • 9Thanks
    Houtman
    Major hassle with TalkTalk over 2yrs+
    • #1
    • 9th Feb 18, 2:13 PM
    Major hassle with TalkTalk over 2yrs+ 9th Feb 18 at 2:13 PM
    Please could someone advise me on how a chronically ill individual on low Benefits, can get legal assistance against TalkTalk?
    Since Sept`17,in spite of me phoning them many times,taking many hours of my stressed time,they have made no effort to reimburse and compensate me for incorrect,fabricated billing and an appalling Internet service for 22 months to that date(which they continued to bill me for...I wasn`t stupid enough to pay though).Without Internet or phone for up to a week at a time on many occasions.Open Leech visits galore over many months(neighbour with Sky had around a dozen or more too,but they compensated her very handsomely,so she`s still with them),other neighbours too.Old crumbly copper cables,two cabinets,4 km to the Exchange,while fibre sat in the ground for 5yrs!25m overhead cable replaced by the least smart of Open Leech team,leaving us without Internet&phone connection for a week....they didn`t bother to connect up when they`d finished!In the end I gave the last engineer instructions from an ex-BT engineer to follow for my neighbour`s issues.He duly did so,and then my engineer did the same for my connection.One day TalkTalk/Open Leech fielded two engineers to my property.
    Open Leech continually found Internet capped to 1/2 meg,that`s when it was working...and often even lower.My neighbour had these issues also,they logged them on an app.
    I`ve had a recent medical procedure on my mouth,that is healing very slowly, so phone talking not advisable,in fact it has reopened the old wound.Really stressed and fed up of dozens&dozens of hours going around in circles with the TalkTalk Durban and Philippine crowd,majority of calls I`ve recorded and gawd don`t they expose a web of deceit/lies/fabrication/avoidance/evasion/ignorance on their part.In the last call to TalkTalk,I have on my digital recorder,1hr 41 mins in total,paused to 1hr 09mins,so shows the hold time,Tues 30th Jan,call ended at 1pm,TalkTalk agreed to sort these issues..AGAIN...just as they had on all the other long-winded,handed from pillar-to-post,time-wasting,deliberate avoidance/evasion tactics calls they engage with.In that last call,I had to repeat the whole situation four times.Nobody rang back about these issues,just an answerphone message from an engineer waffling on about if my line was working ok!
    I have only briefly covered the situation,it involves much more skulduggery and the recordings back my claims up.
    22 months of very poor/low/intermittent or no Internet/phone issues.Had to quit uni work due to this.
    Any ideas on how to sort this evil lot out would be gratefully appreciated.
    Last edited by Houtman; 09-02-2018 at 2:22 PM.
Page 2
    • Houtman
    • By Houtman 14th Feb 18, 5:46 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    No,I wont open either of those accounts thanks very much,I do not jump through hoops for anyone especially TT. I`ll get there with the advice from MSE members"2010" & "onomatopoeia99"....and member by the name of "JJ Egan",that suggested several posts back,to contact the CAB Quote:- "Citizens Advice Bureau and ask them about getting legal assistance."

    All traces of Facebook accounts are supposed to be notoriously difficult to erase...and I know nothing about twitter,apart from what lawyer Cameron said.

    I`m on the case,now I`ve been given good advice by the aforementioned folk on here.I`m using the pincer movement.I only asked for an email address for the CAB.

    Please no more criticism on my approach,or telling me I should do as I`m told by TT,who couldn`t even provide me with links!
    Only constructive advice,thanks again 2010 and onomatopoeia99.
    • NeilCr
    • By NeilCr 14th Feb 18, 6:06 PM
    • 1,708 Posts
    • 2,291 Thanks
    NeilCr
    No,I wont open either of those accounts thanks very much,I do not jump through hoops for anyone especially TT. I`ll get there with the advice from MSE members"2010" & "onomatopoeia99"....and member by the name of "JJ Egan",that suggested several posts back,to contact the CAB Quote:- "Citizens Advice Bureau and ask them about getting legal assistance."

    All traces of Facebook accounts are supposed to be notoriously difficult to erase...and I know nothing about twitter,apart from what lawyer Cameron said.

    I`m on the case,now I`ve been given good advice by the aforementioned folk on here.I`m using the pincer movement.I only asked for an email address for the CAB.

    Please no more criticism on my approach,or telling me I should do as I`m told by TT,who couldn`t even provide me with links!
    Only constructive advice,thanks again 2010 and onomatopoeia99.
    Originally posted by Houtman
    There is no central email address for CAB.

    Many local offices have their own email service. Mine does - I was answering them yesterday.
    • Houtman
    • By Houtman 14th Feb 18, 6:50 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    Thanks NeilCr,I`ll continue trying to access their Web Chat....3rd day of trying tomorrow...third time lucky?
    When eventually they answer,hopefully they`ll have an email address for one of my local offices.
    Googling hasn`t come up with one.
    • NeilCr
    • By NeilCr 14th Feb 18, 6:54 PM
    • 1,708 Posts
    • 2,291 Thanks
    NeilCr
    Have you tried going through here

    https://www.citizensadvice.org.uk

    Scroll down to find your local office

    It is possible they do not do emails. Different offices work in different ways.
    • 2010
    • By 2010 14th Feb 18, 10:28 PM
    • 4,188 Posts
    • 3,339 Thanks
    2010
    Houtman,

    I have just read your very first post on this thread again, although a bit rambling, basically TT have not provided the service that you were entitled to receive.

    From reading the post it seems you have gathered enough evidence of their "skullduggery" to warrant court action.

    They have NOT provided the service that they promised to and so have broken their contract with you.

    Forget about citizens advice and Ofcom.
    You have legal rights, so use them.

    You need to work out exactly what TT owe you and send a letter to their head office stating FACTS and telling them if you don`t receive satisfactory compensation by one calendar month from the date of your letter you will issue a small claims court summons.

    https://www.gov.uk/make-money-claim-online

    This is fairly easy to do and you`ll find when the summons is issued TT will jump over hoops to help you.
    • Houtman
    • By Houtman 14th Feb 18, 11:10 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    Thanks for that link NeilCr,I typed in my postcode and my two local CAB offices popped up,one with no email link and the other with one underneath it.I clicked on that link and it took me in a loop right back where I started,haha.Back to trying web chat tomorrow,because I need advice on another matter.

    Thanks very much 2010,your suggested course of action better fits my circumstances.Generally I reckon I`m as tough as old boots,but TT really ground me down....and I`ll be posting more details on how Open Reach performed too.Someone has just pointed out that an effigy of their van was burned on Bonfire night....now why doesn`t that surprise me.I did try to get a record of all their visits from Open Reaches India office,because I didn`t log every single one.The way the Open Reach staff in India reacted was like a posh version of the BT lot I had to deal with before my TalkTalk nightmare began.Back in the days when regular unsolicited calls from BT`s suspected rogue staff spin-offs,eg chaps who could barely speak English,but went by the name of Michael,or Dave etc from "Microsoft".Taped a few of them.
    My elderly uncle emailed me today,he`s recently signed with BT,just received an email saying his Internet would stop working within 24hrs unless he clicked on a link...sounds like they`re still up to their old tricks.He`s very cautious,was in army communications,he hasn`t been giving his details to anyone.He`s as sharp as they come.
    Last edited by Houtman; 14-02-2018 at 11:24 PM. Reason: Tiredness
    • Houtman
    • By Houtman 9th Mar 18, 2:16 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    Today I received my first email from the CAB,and have a case number and I can now write to the local office re TalkTalk.I still cannot use the phone due to speech issues.
    In spite of TalkTalk confirmation that they are dealing with my complaints re appalling service/non-service,fabricated charges,compensation due, etc(same old story since May 2017),I received an email this morning suggesting I pay my fabricated bill to avoid late payment charge.
    Yesterday I received a letter from TalkTalk telling me it`s been 8 weeks since I raised my complaint(that`ll be one of many!)....but no comment on what they`ve done about contacting me to resolve my complaints.Before my mouth operation I spoke with them for many hours during many calls to them.In yesterday`s letter they provided CISAS details for me to proceed that way.
    Today I receive a Moorcroft Debt Recovery letter.
    As usual,no TalkTalk depts talk-talk to each other.
    I liked 2010`s idea of dealing with them,but have been waiting for TalkTalk to offer me compensation and revise the billing they fabricated,before taking action 2010`s way....but TalkTalk can`t be bothered.The best they manage is a totally unrelated answerphone message they leave,banging on about if my Internet is working now.
    I record everything...but who`s going to listen through hours of their BS,lies,time-wasting,avoidance tactics?
    TalkTalk have put comments up on this thread,but only give Facebook&twitter connections,which I don`t belong to.
    Why can`t they just provide an email address,I`ve made it clear I cannot talk due to mouth surgery.I tried writing to them,but never had a reply back.Do they bin letters from their customers?
    How do I respond to The debt recovery lot?
    Positive suggestions encouraged,thank very much in advance.
    Last edited by Houtman; 09-03-2018 at 2:24 PM.
    • NeilCr
    • By NeilCr 9th Mar 18, 2:31 PM
    • 1,708 Posts
    • 2,291 Thanks
    NeilCr
    I would ask CAB re debt recovery and how to handle as it's part of the same issue

    Lots of good information on dealing with bailiffs here

    https://www.citizensadvice.org.uk/debt-and-money/action-your-creditor-can-take/bailiffs/
    Last edited by NeilCr; 09-03-2018 at 2:34 PM.
    • Houtman
    • By Houtman 9th Mar 18, 6:51 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    Thanks Neil,I`ll have a good read,forewarned is forearmed.
    It`s not going to come to that,TalkTalk don`t know their backside from their elbow,what with three conflicting forms of content in their letters&email within the last two days.They`ve had many months to address their errors and adjust the billing and admit their wrongs.I`m relieved I recorded all the relevant calls.
    • Houtman
    • By Houtman 9th Mar 18, 10:10 PM
    • 35 Posts
    • 9 Thanks
    Houtman
    Suddenly the page format for this site has gone to about 10x width for some strange reason.Not with any of the other threads I have open at the moment.

    I`m struggling to find any acceptable ID to put in my info request to TT.I don`t have a driving licence,no passport,no birth cert handy,no recent other utility....and it`s no business of TT to see my bank statement.
    Also the tenner charge could be taken off what they owe me!......

    Their site(thanks to onomatopoeia99)
    "If you would like to access the information we hold about you and your account write to us at:

    TalkTalk (Compliance)
    PO Box 673
    Salford
    M5 0NH

    You must include all of the following in your request:

    Your name, full address including postcode, landline number, TalkTalk account number, Date of Birth and alternative contact details. This will allow us to carry out our Data Protection Act checks
    Details of what information you're requesting
    Proof of identification (Copy only, not the original)
    10 administration fee (Cheque or Postal Order. This must be made payable to 'TalkTalk Telecom Ltd' and have your account number written on the back.)
    Your request will only be processed within 40 calendar days upon receipt of all of the above.

    Acceptable identification types
    Please do not send the original, only send a copy of the original.

    Birth Certificate
    Drivers License
    Passport New chipped passports must be scanned and printed due to reflective surface
    Utility Bill Must have the same Name and Address as your TalkTalk Account. Please note, this must not be older than 3 months and cannot be a Carphone Warehouse or a bill from any TalkTalk Telecom Group company.
    Credit or Debit Card Statement - Must have the same Name and Address as your TalkTalk Account and must not be older than 3 months"
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