Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • SBBrighton
    • By SBBrighton 9th Feb 18, 1:14 PM
    • 2Posts
    • 1Thanks
    SBBrighton
    Are Delight Mobile about to go under?
    • #1
    • 9th Feb 18, 1:14 PM
    Are Delight Mobile about to go under? 9th Feb 18 at 1:14 PM
    Hi All

    I have a suspicion that Delight Mobile are about to go into administration. If this happens, how do we get our PAC codes to move over to another provider?

    I have been trying in vain to get through to their customer services but with no joy* (generally either can't even be connected, or will get held in a queue for 30 mins+ at which point I have given up.) Email contacts are never answered.

    At the time of moving over (death of TalkMobile in Aug 2017) they were by far the cheapest PAYG provider for low users, but not any more - O2 and Three have the same tariff structures. I wish I'd never moved over, but now trying for damage limitation!

    A summary of service/customer service issues:

    1) Continual (but intermittent) inability to make/receive calls and texts (despite having full network coverage) within the UK
    2) No EU roaming service despite their assurances (tried twice, just no connection to any provider after following instructions)
    3) All my credit has disappeared today having not made any chargeable actions since checking yesterday

    (* For the purposes of full disclosure, I did ONCE get through to Customer Services to complain about service failure, and was told to turn my handset off and on again. SERIOUSLY (just a way of getting me off the call I think, but I had to do it or they apparently wouldn't progress the issue....)

    The company have recently filed their annual accounts (late, by the look of it) for year ending 31/12/16 and are seriously failing.

    Any advice on getting out with my number (and sanity) intact?!?! I accept the credit is a gonner.

    Thanks all!

    (ALSO: WARNING NOT TO TRANSFER TO THEM!!!)
Page 1
    • Castle
    • By Castle 9th Feb 18, 4:33 PM
    • 1,771 Posts
    • 2,397 Thanks
    Castle
    • #2
    • 9th Feb 18, 4:33 PM
    • #2
    • 9th Feb 18, 4:33 PM
    Hi All



    Any advice on getting out with my number (and sanity) intact?!?! I accept the credit is a gonner.

    Thanks all!

    (ALSO: WARNING NOT TO TRANSFER TO THEM!!!)
    Originally posted by SBBrighton
    How did you pay for the credit?

    Interestingly, a company called Delight Mobile Ltd was set up in October 2016; (at the same address), so your comment about administration may turn out to be true:-
    https://beta.companieshouse.gov.uk/company/10427995
    • alanjones60
    • By alanjones60 9th Feb 18, 5:42 PM
    • 58 Posts
    • 31 Thanks
    alanjones60
    • #3
    • 9th Feb 18, 5:42 PM
    • #3
    • 9th Feb 18, 5:42 PM
    No problems with my delight sim. When iv used facebook messenger, they have always replied. But never did with ringing or emailing them, perhaps you could try that method?
    • pmduk
    • By pmduk 10th Feb 18, 7:51 AM
    • 8,532 Posts
    • 6,304 Thanks
    pmduk
    • #4
    • 10th Feb 18, 7:51 AM
    • #4
    • 10th Feb 18, 7:51 AM
    Their customer service has always been poor, what you describe isn't particularly new.
    • PHK
    • By PHK 10th Feb 18, 10:23 AM
    • 109 Posts
    • 75 Thanks
    PHK
    • #5
    • 10th Feb 18, 10:23 AM
    • #5
    • 10th Feb 18, 10:23 AM
    Their customer service has always been poor, what you describe isn't particularly new.
    Originally posted by pmduk
    This is true. It's far far below the minimal level you would expect.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

85Posts Today

1,907Users online

Martin's Twitter