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  • FIRST POST
    • Stickygeordie
    • By Stickygeordie 9th Feb 18, 2:08 AM
    • 1Posts
    • 0Thanks
    Stickygeordie
    Stressed, don't know who is providing my broadband
    • #1
    • 9th Feb 18, 2:08 AM
    Stressed, don't know who is providing my broadband 9th Feb 18 at 2:08 AM
    Bit of an unusual one, this.

    Used to be a sky broadband customer. I thought I still was until a few days ago when I called up to negotiate my package costs and see what we could reduce. According to the folks at sky sales, I am not a sky broadband customer.

    I definitely used to be, I have a sky.com email and a router. I assumed the other half has changed us over to another company but upon checking...nope. it turns out we haven't officially had broadband for over two years: but we have. I had assumed it was just getting paid for as part of our sky package exactly like it used to be, and because we never get a paper bill, never checked!

    What do I do? Sky don't think I am a customer. My IP is sky. According to them there was a stop on my line ages ago. I'm going to call tomorrow but I am worried that if it turns out there has been an error, they will charge me two years worth in one go which I can't afford, or they'll think I've been duplicitous when I genuinely didn't know. I've never had cause to check, broadband has been great!

    What would you do? Or suggest?
Page 1
    • Colin_Maybe
    • By Colin_Maybe 9th Feb 18, 9:02 AM
    • 2,087 Posts
    • 948 Thanks
    Colin_Maybe
    • #2
    • 9th Feb 18, 9:02 AM
    • #2
    • 9th Feb 18, 9:02 AM
    Check your online Sky account and your bank account would be obvious first choices.
    • J B
    • By J B 9th Feb 18, 9:35 AM
    • 2,729 Posts
    • 958 Thanks
    J B
    • #3
    • 9th Feb 18, 9:35 AM
    • #3
    • 9th Feb 18, 9:35 AM
    What would you do? Or suggest?
    Originally posted by Stickygeordie
    Keep calm and carry on???
    • gardner1
    • By gardner1 9th Feb 18, 11:14 AM
    • 2,457 Posts
    • 3,699 Thanks
    gardner1
    • #4
    • 9th Feb 18, 11:14 AM
    • #4
    • 9th Feb 18, 11:14 AM
    So you've still got a sky TV package......I would say it's an error on their system
    • oldagetraveller
    • By oldagetraveller 9th Feb 18, 11:14 AM
    • 3,097 Posts
    • 1,608 Thanks
    oldagetraveller
    • #5
    • 9th Feb 18, 11:14 AM
    • #5
    • 9th Feb 18, 11:14 AM
    Have you tried a speed test, e.g. Ookla Speedtest?
    Your ip address should show along with the isp.
    I'm with Plusnet but the isp shows as BT.
    However, visiting https://www.whoismyisp.org/ does show my ip address and provider. Still states BT but further down under "Hostname" it does indicate Plusnet. It even shows my approximate location.
    Last edited by oldagetraveller; 09-02-2018 at 11:17 AM.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • AndyPK
    • By AndyPK 9th Feb 18, 11:58 AM
    • 2,829 Posts
    • 786 Thanks
    AndyPK
    • #6
    • 9th Feb 18, 11:58 AM
    • #6
    • 9th Feb 18, 11:58 AM
    look at your bank statements ?

    Are you paying sky and how much ?

    Are you paying anyone else ?
    • Colin_Maybe
    • By Colin_Maybe 9th Feb 18, 12:09 PM
    • 2,087 Posts
    • 948 Thanks
    Colin_Maybe
    • #7
    • 9th Feb 18, 12:09 PM
    • #7
    • 9th Feb 18, 12:09 PM
    Have you tried a speed test, e.g. Ookla Speedtest?
    Your ip address should show along with the isp.
    I'm with Plusnet but the isp shows as BT.
    However, visiting https://www.whoismyisp.org/ does show my ip address and provider. Still states BT but further down under "Hostname" it does indicate Plusnet. It even shows my approximate location.
    Originally posted by oldagetraveller
    They said their ip address shows as Sky already.
    • oldagetraveller
    • By oldagetraveller 9th Feb 18, 2:38 PM
    • 3,097 Posts
    • 1,608 Thanks
    oldagetraveller
    • #8
    • 9th Feb 18, 2:38 PM
    • #8
    • 9th Feb 18, 2:38 PM
    They said their ip address shows as Sky already.
    Originally posted by Colin_Maybe
    So they did.
    My post could be useful for someone else though.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • J B
    • By J B 9th Feb 18, 9:35 PM
    • 2,729 Posts
    • 958 Thanks
    J B
    • #9
    • 9th Feb 18, 9:35 PM
    • #9
    • 9th Feb 18, 9:35 PM
    It even shows my approximate location.
    Originally posted by oldagetraveller
    It shows my location as being in Londinium somewhere ... some 150 miles away.
    I'm on plusnet too!
    • DCFC79
    • By DCFC79 13th Feb 18, 7:54 PM
    • 31,642 Posts
    • 19,962 Thanks
    DCFC79
    Any news on this OP ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • pmduk
    • By pmduk 14th Feb 18, 8:36 AM
    • 8,339 Posts
    • 6,160 Thanks
    pmduk
    The OP hasn't returned since making the thread, Frustrating.
    • austonic
    • By austonic 16th Feb 18, 4:58 PM
    • 96 Posts
    • 69 Thanks
    austonic
    Have you tried a speed test, e.g. Ookla Speedtest?
    Your ip address should show along with the isp.
    I'm with Plusnet but the isp shows as BT.
    However, visiting https://www.whoismyisp.org/ does show my ip address and provider. Still states BT but further down under "Hostname" it does indicate Plusnet. It even shows my approximate location.
    Originally posted by oldagetraveller
    Plusnet is a BT company, so will no doubt share some infrastructure (above and beyond what OpenReach provides to most ISPs).
    A little knowledge is a dangerous thing, but ignorance is lethal.
    • kwikbreaks
    • By kwikbreaks 17th Feb 18, 9:35 AM
    • 8,887 Posts
    • 4,442 Thanks
    kwikbreaks
    The OP hasn't returned since making the thread, Frustrating.
    Originally posted by pmduk
    Got cut off by Sky?
    • AndyPK
    • By AndyPK 17th Feb 18, 11:05 AM
    • 2,829 Posts
    • 786 Thanks
    AndyPK
    Got cut off by Sky?
    Originally posted by kwikbreaks





    oh dear! could be true
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