Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Millown
    • By Millown 8th Feb 18, 8:27 AM
    • 18Posts
    • 1Thanks
    Millown
    Natwest PPI
    • #1
    • 8th Feb 18, 8:27 AM
    Natwest PPI 8th Feb 18 at 8:27 AM
    New to this forum so please be gentle... I've successfully made 4 PPI claims a lot of them thanks to advice on this site. I have however, found Natwest really problematic. I sent them a copy bank statement (dated 1998) depicting 'Credit Card Repayment Protector' being deducted at GBP30.67 per month on a balance of circa GBP4151 per month. I rang them and they have stated that this is CPP and not PPI. I know that this is not the case and have told them that. Any advice at all please?
Page 1
    • zx81
    • By zx81 8th Feb 18, 8:39 AM
    • 16,429 Posts
    • 17,486 Thanks
    zx81
    • #2
    • 8th Feb 18, 8:39 AM
    • #2
    • 8th Feb 18, 8:39 AM
    Answers are available on your many identical threads.
    • Moneyineptitude
    • By Moneyineptitude 8th Feb 18, 1:22 PM
    • 20,000 Posts
    • 10,981 Thanks
    Moneyineptitude
    • #3
    • 8th Feb 18, 1:22 PM
    • #3
    • 8th Feb 18, 1:22 PM
    I have however, found Natwest really problematic. I sent them a copy bank statement (dated 1998) depicting 'Credit Card Repayment Protector' being deducted at GBP30.67 per month on a balance of circa GBP4151 per month. I rang them and they have stated that this is CPP and not PPI.
    Originally posted by Millown
    Sounds exactly like an ANNUAL figure for CPP, I'm afraid.

    You have just one statement and ,have made an incorrect assumption that this was your monthly PPI payment.

    Please now stop spamming the board with identical queries on several threads and several days.

    The answer will not change.
    • Placida
    • By Placida 8th Feb 18, 1:36 PM
    • 185 Posts
    • 140 Thanks
    Placida
    • #4
    • 8th Feb 18, 1:36 PM
    • #4
    • 8th Feb 18, 1:36 PM
    New to this forum so please be gentle... I've successfully made 4 PPI claims a lot of them thanks to advice on this site. I have however, found Natwest really problematic. I sent them a copy bank statement (dated 1998) depicting 'Credit Card Repayment Protector' being deducted at GBP30.67 per month on a balance of circa GBP4151 per month. I rang them and they have stated that this is CPP and not PPI. I know that this is not the case and have told them that. Any advice at all please?
    Originally posted by Millown
    Credit Card Repayment Protector is PPI.
    From FOS decisions

    “Firstly, there’s a box on the form about Credit Card Repayment Protector. It’s not explained what this means or that it’s an optional product. I can see it’s “recommended” and there’s only a “yes” option in relation to taking it out. Mr M told us he thought this product was part of the credit card and there’s nothing on the application form to say it isn’t.”


    “Mr C says that he thought that he had to have the insurance in order to be able to get the credit card. I do not agree with this because I have seen his signed credit card application. Although it is not very legible throughout, I can see that there is a separate section in it headed “Credit Card Repayment Protector” where Mr C has signed. On balance I am satisfied that he signed this section to accept PPI insurance.”

    “In 2004 Mr Y went into a NatWest branch and signed an application form for a credit card. The box on the form for requesting PPI, which NatWest called ‘credit card repayment protector’ insurance, was ticked. The monthly premium for this cover was then added to his card statements, until the PPI policy was cancelled in 2010.”

    “Mr S took out a credit card with NatWest in 1998. In 2000 PPI was added to his credit card account. The policy cost 77p for every £100 outstanding on his credit card balance each month and would’ve paid off 10% of his balance each month for up to 12 months at a time if he hadn’t been able to work because of accident, sickness or redundancy. It also would’ve paid off the whole balance if he’d died.”

    Your monthly payment of £30.67 on a balance of circa £4151 seems to suggest you were paying the above insurance premium.

    NatWest CCP Credit Card Plus cost £36.99 a year
    • Moneyineptitude
    • By Moneyineptitude 8th Feb 18, 1:58 PM
    • 20,000 Posts
    • 10,981 Thanks
    Moneyineptitude
    • #5
    • 8th Feb 18, 1:58 PM
    • #5
    • 8th Feb 18, 1:58 PM
    NatWest CCP Credit Card Plus cost £36.99 a year
    Originally posted by Placida
    This is certainly information the OP could use to counter the Bank's assertion that the insurance was CPP rather than PPI. But was that definitely the price in 1998?

    Also, why are the Bank saying that the insurance was not PPI in the first place?

    There is nothing in your quotes of FOS decisions which indicate that the Bank was denying the Insurance was PPI?
    • Placida
    • By Placida 8th Feb 18, 4:48 PM
    • 185 Posts
    • 140 Thanks
    Placida
    • #6
    • 8th Feb 18, 4:48 PM
    • #6
    • 8th Feb 18, 4:48 PM
    This is certainly information the OP could use to counter the Bank's assertion that the insurance was CPP rather than PPI. But was that definitely the price in 1998?
    Originally posted by Moneyineptitude
    One would expect the bank to be able to answer that with the exact yearly figure.
    Sounds exactly like an ANNUAL figure for CPP, I'm afraid.
    Originally posted by Moneyineptitude
    . Which annual figure for NatWest CPP did it sound exactly like to you?

    Also, why are the Bank saying that the insurance was not PPI in the first place?
    Originally posted by Moneyineptitude
    Lack of knowledge of the terms used on credit card applications in 1998?

    There is nothing in your quotes of FOS decisions which indicate that the Bank was denying the Insurance was PPI?
    Originally posted by Moneyineptitude
    There doesn’t have to be. Why do you think there should be?
    The extracts refer to the term Credit Card Payment Protector on NatWest credit card application forms! Who do you think sent the FOS the forms?
    • Moneyineptitude
    • By Moneyineptitude 8th Feb 18, 4:56 PM
    • 20,000 Posts
    • 10,981 Thanks
    Moneyineptitude
    • #7
    • 8th Feb 18, 4:56 PM
    • #7
    • 8th Feb 18, 4:56 PM
    Which annual figure for NatWest CPP did it sound exactly like to you?
    Originally posted by Placida
    The one which an isolated statement might cause confusion with.
    There doesn't have to be. Why do you think there should be?
    Originally posted by Placida
    Perhaps because that is the problem currently faced by the OP?
    • Millown
    • By Millown 9th Feb 18, 3:51 AM
    • 18 Posts
    • 1 Thanks
    Millown
    • #8
    • 9th Feb 18, 3:51 AM
    • #8
    • 9th Feb 18, 3:51 AM
    Any responses to my posts did not come through until this morning hence the reason I reposted, as I did not see them appear. I did not mean to create spam and as a new user I'm still getting familiar with the site. That in mind, perhaps a less curt response maybe helpful?
    • Moneyineptitude
    • By Moneyineptitude 9th Feb 18, 11:07 AM
    • 20,000 Posts
    • 10,981 Thanks
    Moneyineptitude
    • #9
    • 9th Feb 18, 11:07 AM
    • #9
    • 9th Feb 18, 11:07 AM
    Any responses to my posts did not come through until this morning
    Originally posted by Millown
    Your first post was responded to within two minutes of you posting it on the 6th February. Here's the link in case you still can't see it:
    http://forums.moneysavingexpert.com/showthread.php?p=73839175

    It is not considered good etiquette to post the same query multiple times, regardless of whether you have received a response.

    You need to also understand that it happens frequently, hence the "curt" reactions.

    Regardless of all that, do you have no response to the hypothesis that the Bank may be correct and that your sole statement shows an annual payment for CPP rather than PPI?

    Can you not find any other statements?
    • Millown
    • By Millown 12th Feb 18, 5:04 AM
    • 18 Posts
    • 1 Thanks
    Millown
    Been doing some digging and managed to find a pdf on the Natwest Website that shows that their CPP was priced at GBP36.99 per annum. Am going back to Natwest with this information. Thanks for your advice and I will keep my thread up to date with any developments.
    • sun73
    • By sun73 12th Feb 18, 8:40 PM
    • 403 Posts
    • 128 Thanks
    sun73
    If this helps you, I received a copy of my NatWest credit agreement and it had a box that said Credit Card Repayment Protector and a separate box for CPP which covered fraud loss etc, so I think your policy was PPI.
    • Millown
    • By Millown 13th Feb 18, 3:27 AM
    • 18 Posts
    • 1 Thanks
    Millown
    sun73 Thank you for this.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

9Posts Today

4,056Users online

Martin's Twitter