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  • FIRST POST
    • Shakin Steve
    • By Shakin Steve 7th Feb 18, 4:15 PM
    • 1,395Posts
    • 1,119Thanks
    Shakin Steve
    Well done Santander
    • #1
    • 7th Feb 18, 4:15 PM
    Well done Santander 7th Feb 18 at 4:15 PM
    I have a very old everyday saver with Santander. I opened it donks ago and I was getting a whopping 5.5% interest on it. I haven't used it for years and completely forgot about it, until I started receiving emails from them telling me not to divulge my passwords, follow email links, etc.
    I logged on to it this morning and it had the grand total of 36p in it. So I rang Santander fully expecting to be told that I would have to go into branch with ID and my card to close it.
    No! A nice young chap went through security, asked what I wanted to do with the 36p and closed it there and then. Five minutes max. I was impressed
    I came into this world with nothing and I've got most of it left.
Page 1
    • badger09
    • By badger09 7th Feb 18, 5:15 PM
    • 5,941 Posts
    • 5,281 Thanks
    badger09
    • #2
    • 7th Feb 18, 5:15 PM
    • #2
    • 7th Feb 18, 5:15 PM
    What did you spend the 36p on?
    • enjoyyourshoes
    • By enjoyyourshoes 7th Feb 18, 5:27 PM
    • 1,047 Posts
    • 1,280 Thanks
    enjoyyourshoes
    • #3
    • 7th Feb 18, 5:27 PM
    • #3
    • 7th Feb 18, 5:27 PM
    Have you reinvested the 36p in the next shiny dizzy thing?
    Debt is a symptom, solve the problem.
    • Katiehound
    • By Katiehound 7th Feb 18, 5:33 PM
    • 4,271 Posts
    • 38,649 Thanks
    Katiehound
    • #4
    • 7th Feb 18, 5:33 PM
    • #4
    • 7th Feb 18, 5:33 PM
    Gosh, hope you haven't spent it all at once!
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks

    2018 Wombling : Entrant 8 ..39 cc+.840mm(84p) + RK 3.07= 4.30
    • Shakin Steve
    • By Shakin Steve 7th Feb 18, 6:04 PM
    • 1,395 Posts
    • 1,119 Thanks
    Shakin Steve
    • #5
    • 7th Feb 18, 6:04 PM
    • #5
    • 7th Feb 18, 6:04 PM
    They have a charity of the month for bits of change like this, it's Bernados this month.
    I came into this world with nothing and I've got most of it left.
    • Flobberchops
    • By Flobberchops 7th Feb 18, 6:15 PM
    • 703 Posts
    • 508 Thanks
    Flobberchops
    • #6
    • 7th Feb 18, 6:15 PM
    • #6
    • 7th Feb 18, 6:15 PM
    That's a nice example of common sense prevailing over bureaucracy for once.
    I work for a UK bank, but any comments made on this forum are solely my personal opinion. Caveat Emptor!
    • BooJewels
    • By BooJewels 7th Feb 18, 6:53 PM
    • 231 Posts
    • 165 Thanks
    BooJewels
    • #7
    • 7th Feb 18, 6:53 PM
    • #7
    • 7th Feb 18, 6:53 PM
    I could make almost exactly the same post myself today - I had an old Alliance and Leicester Giro account that I thought was long closed. Having got some Santander emails that concerned me because they contained my full name, I just filed them away until I read a post on here mentioning that Santander took over A&L.

    So as I was intending opening a second 'reserve' bank account, I wondered if I could resurrect and re-open it. They started the process over the phone and I completed it today in branch. They were cheerful, helpful and used my name when addressing me and were able to answer all my questions fully. The staff on the phone were just as obliging.

    My new stuff has all be ordered and I came away feeling pretty impressed that they treated customers how banks used to and it felt like a breath of fresh air.

    So, another thumbs up from me! I had the massive fortune of 55p left.
    • Superscrooge
    • By Superscrooge 7th Feb 18, 7:32 PM
    • 1,065 Posts
    • 763 Thanks
    Superscrooge
    • #8
    • 7th Feb 18, 7:32 PM
    • #8
    • 7th Feb 18, 7:32 PM
    I have a very old everyday saver with Santander. I opened it donks ago and I was getting a whopping 5.5% interest on it. I haven't used it for years and completely forgot about it, until I started receiving emails from them telling me not to divulge my passwords, follow email links, etc.
    I logged on to it this morning and it had the grand total of 36p in it. So I rang Santander fully expecting to be told that I would have to go into branch with ID and my card to close it.
    No! A nice young chap went through security, asked what I wanted to do with the 36p and closed it there and then. Five minutes max. I was impressed
    Originally posted by Shakin Steve
    I hope the phone call didn't cost more than 36p?
    • Shakin Steve
    • By Shakin Steve 7th Feb 18, 8:55 PM
    • 1,395 Posts
    • 1,119 Thanks
    Shakin Steve
    • #9
    • 7th Feb 18, 8:55 PM
    • #9
    • 7th Feb 18, 8:55 PM
    I hope the phone call didn't cost more than 36p?
    Originally posted by Superscrooge
    Superscrooge is the right username for you all right

    It was an 0800 number...another good thing
    I came into this world with nothing and I've got most of it left.
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