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  • FIRST POST
    • micmac22
    • By micmac22 7th Feb 18, 3:07 PM
    • 134Posts
    • 1,037Thanks
    micmac22
    Evans Halshaw Shiremoor £99 admin fee rant
    • #1
    • 7th Feb 18, 3:07 PM
    Evans Halshaw Shiremoor £99 admin fee rant 7th Feb 18 at 3:07 PM
    Hello Michael don't thing your pm is set up.
    Just a note to thank yourself and the EH customer service team (over the phone) for input.
    I received a phone call from the branch and we agreed to strongly disagree but came to an agreement over the cars.
    £1100 part ex.
    No £99 admin charge.
    full tank of diesel.
    Road fund licence tax i paid for with sale of vehicle but No separate receipt given for it (asked for), only mentioned on EH vehicle invoice. wont show as being paid on https://vehicleenquiry.service.gov.uk/ for 5 working days.
    Vehicle MOT showing as 9-4-18 on above site, No MOT paperwork given, sold vehicle without 12 month MOT ? probably been done ? but wont show for 5 working days.
    Had to ask for the V5C/2 new keeper details paper tare off from main V5.
    Told the £200 move a car deposit has been refunded but no receipt given wont show on account till next week.

    From a customer point of view these are a lot of things to bug a customers mind for a week, for the sake of pressing the print button when being paid for by EH admin staff. Overall its a shame about pushy sales managers in branch when you have nice (its cold, would you like a cuppa while you look round ) sales staff Stewart, but i suppose its their job.

    Would i recommend EH for cars yes, but id probably add not shiremoor sales managers.

    Thanks again to the customer service team, hope i dont have to bug you again.

    Regards
    Last edited by micmac22; 10-02-2018 at 2:22 PM. Reason: update extra information
Page 1
    • motorguy
    • By motorguy 7th Feb 18, 3:10 PM
    • 17,607 Posts
    • 10,672 Thanks
    motorguy
    • #2
    • 7th Feb 18, 3:10 PM
    • #2
    • 7th Feb 18, 3:10 PM
    Hes being a !!!!.

    You're right to be complaining about behaviours like that.

    No need at all for an "admin fee".
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • nomoneytoday
    • By nomoneytoday 7th Feb 18, 3:42 PM
    • 4,756 Posts
    • 2,877 Thanks
    nomoneytoday
    • #3
    • 7th Feb 18, 3:42 PM
    • #3
    • 7th Feb 18, 3:42 PM
    It's the overall price that counts - the admin fee is just to bring the headline figure down.
    If it's overpriced, then ask for a £99 discount to counteract the £99 charge?


    My local dealer charges £129 admin fee.
    As they wouldn't cut it, I negotiated a set of mats and a full tank of fuel which would cost me something like £100 anyway..
    • B_M
    • By B_M 7th Feb 18, 4:11 PM
    • 713 Posts
    • 530 Thanks
    B_M
    • #4
    • 7th Feb 18, 4:11 PM
    • #4
    • 7th Feb 18, 4:11 PM
    I know that showroom and I agree with post #2.

    I bet the guy has a Vauxhall with a reg starting KN08.
    Shame as some of the mechanics are OK.
    I had an awkward receptionist once.
    I nearly bought a brand new Vauxhall from there, but they wouldn't compete anywhere near on price! I ended up going to Sherwoods in Darlington for a fantastic service and price.
    Later, I received a call from their head office asking if I was still interested in a deal. I advised I had bought from Sherwoods due to large price difference! They weren't pleased to have lost the deal after I had given the genuine price I paid. I was willing to pay a £100 premium to buy locally and didn't want an exact price match.
    Hope you get it sorted.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • Mr.Generous
    • By Mr.Generous 7th Feb 18, 4:32 PM
    • 1,819 Posts
    • 2,733 Thanks
    Mr.Generous
    • #5
    • 7th Feb 18, 4:32 PM
    • #5
    • 7th Feb 18, 4:32 PM
    Daughter just had same thing with Motorpoint, admin fee to valet the car apparently. In total transport fees £99, prep fee £99 and deposit £300.

    When she told them to sod off they waived them except the transport fee and this is all shown on the invoice. She also got PX figure increased by telling them what best price she was offered was. Don't pay any crappy made up fees.
    • AdrianC
    • By AdrianC 7th Feb 18, 5:53 PM
    • 18,736 Posts
    • 17,098 Thanks
    AdrianC
    • #6
    • 7th Feb 18, 5:53 PM
    • #6
    • 7th Feb 18, 5:53 PM
    And this sort of thing is one reason why the ONLY relevant figure is the cost to change. Not the "admin fees", not discounts on the screen prices, not the PX "value". But the actual amount you have to fork over in order to drive in in the car you're PXing and drive out in the one you're buying...

    The rest is just fripperies to do a bit of sleight-of-hand on the gullible.
    • knightstyle
    • By knightstyle 7th Feb 18, 7:37 PM
    • 4,856 Posts
    • 1,830 Thanks
    knightstyle
    • #7
    • 7th Feb 18, 7:37 PM
    • #7
    • 7th Feb 18, 7:37 PM
    We just refused to pay it at EH the car was n ex EH demonstrator so they could not explain what the fee was for so we went to walk and they removed it!
    Yes the car was fine and no problems for the nearly 3 years we owned it.
    • Tarambor
    • By Tarambor 8th Feb 18, 5:50 AM
    • 3,660 Posts
    • 2,718 Thanks
    Tarambor
    • #8
    • 8th Feb 18, 5:50 AM
    • #8
    • 8th Feb 18, 5:50 AM
    This is a Vehicle Status Verification charge of £99. This will provide you with the Full History and mileage check for the vehicle and will protect your purchase with indemnity cover for the full vehicle value. The Administration fee is an optional charge, however this would be strongly recommended by all supplying dealerships.
    Originally posted by micmac22
    Tell them to sod off or you'll go elsewhere, I doubt this car is so unique there aren't others.

    Quicks who Evans Halshaw owned tried this on with me. I told them I wasn't paying it and it was their responsibility to make sure that the vehicle they sold me was what it said it was, wasn't stolen and was as described in regards to service history etc and that they had the legal right to sell it. He bleated on about what if it turns out to be stolen in a few years time to which my reply was that would be their problem as I'd bought it from a dealer.
  • EvansHalshaw
    • #9
    • 8th Feb 18, 10:00 AM
    • #9
    • 8th Feb 18, 10:00 AM
    Hi micmac22,

    This seems like an outright poor experience, can I look into getting this sorted out for you?

    For clarity, the £99 charge is completely optional and covers the cost of additional checks we can make to give you more information about a used vehicle's history. It also provides indemnity cover for the full value of the vehicle. We do recommend it, but by no means is it required.

    If you'd like to drop me a private message with your full name, I'll contact the dealership team on your behalf and get this sorted out.

    Michael - Evans Halshaw Customer Service
    Verified Company
    I am a verified representative of Evans Halshaw. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.

    Michael - Evans Halshaw Customer Engagement Leader

    Need help? Contact Evans Halshaw Customer Services:
    Search "Evans Halshaw" on Facebook Messenger
    Call Us: 0333 3239 178
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 8th Feb 18, 10:46 AM
    • 5,282 Posts
    • 5,397 Thanks
    poppasmurf_bewdley
    I bought a 2 year old Dacia Sandero Stepway from Hylton in Worcester in December. They tried to foist a £59 admin fee on me, and I told them I wouldn't pay it. Plain and simple. It was removed without a quibble.

    A lot of these companies seem to be trying it on with admin fees. I even had a caravan site try it with me a year or so back.

    It's just a way of trying to fleece a few more quid out of customers, and those that are mug enough will pay it.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • motorguy
    • By motorguy 8th Feb 18, 11:06 AM
    • 17,607 Posts
    • 10,672 Thanks
    motorguy
    It's the overall price that counts - the admin fee is just to bring the headline figure down.
    If it's overpriced, then ask for a £99 discount to counteract the £99 charge?


    My local dealer charges £129 admin fee.
    As they wouldn't cut it, I negotiated a set of mats and a full tank of fuel which would cost me something like £100 anyway..
    Originally posted by nomoneytoday
    And this sort of thing is one reason why the ONLY relevant figure is the cost to change. Not the "admin fees", not discounts on the screen prices, not the PX "value". But the actual amount you have to fork over in order to drive in in the car you're PXing and drive out in the one you're buying...

    The rest is just fripperies to do a bit of sleight-of-hand on the gullible.
    Originally posted by AdrianC
    All very well but in this instance the sales manager is saying "well if you wont pay the £99 we'll take £200 off your trade in allowance" which is frankly bang out of order.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • martinthebandit
    • By martinthebandit 8th Feb 18, 11:17 AM
    • 3,598 Posts
    • 6,186 Thanks
    martinthebandit
    Hi micmac22,

    This seems like an outright poor experience, can I look into getting this sorted out for you?

    For clarity, the £99 charge is completely optional and covers the cost of additional checks we can make to give you more information about a used vehicle's history. It also provides indemnity cover for the full value of the vehicle. We do recommend it, but by no means is it required.


    Michael - Evans Halshaw Customer Service
    Originally posted by EvansHalshaw
    Go on then, tell us exactly what the £99 buys that is over and above someoneís statutory rights?
    Politics -
    from the words Poli, meaning many
    and tics meaning blood sucking parasites


    (thanks to Kinky Friedman (or Larry Hardman) for the quote}
    • takman
    • By takman 8th Feb 18, 1:29 PM
    • 3,705 Posts
    • 3,359 Thanks
    takman
    And this sort of thing is one reason why the ONLY relevant figure is the cost to change. Not the "admin fees", not discounts on the screen prices, not the PX "value". But the actual amount you have to fork over in order to drive in in the car you're PXing and drive out in the one you're buying...

    The rest is just fripperies to do a bit of sleight-of-hand on the gullible.
    Originally posted by AdrianC
    This is something that has been mentioned before and I disagree that you should only look at the cost to change. This means your locked in to buying the car and trading in your car at one dealership, which usually doesn't get the best deal.

    If you know the cost to buy the car and the trade in value separately then you can shop around and buy and sell cars in different places to get the best deal overall. Alot of people are lazy and just do both in the same place but I've had far better deals by selling the car privately for more money and negotiating the best price for the car on it own.
    • motorguy
    • By motorguy 8th Feb 18, 2:30 PM
    • 17,607 Posts
    • 10,672 Thanks
    motorguy
    This is something that has been mentioned before and I disagree that you should only look at the cost to change. This means your locked in to buying the car and trading in your car at one dealership, which usually doesn't get the best deal.

    If you know the cost to buy the car and the trade in value separately then you can shop around and buy and sell cars in different places to get the best deal overall. Alot of people are lazy and just do both in the same place but I've had far better deals by selling the car privately for more money and negotiating the best price for the car on it own.
    Originally posted by takman
    Thats very true. In fact i'd go further and say (for most people) its 3 parts - the price you're buying the car far, the price you're getting for your own car, and the rate you're paying on the finance.

    All three of those should be treated as seperate entities.

    Its very likely on a used car that you can get cheaper finance elsewhere.

    Its also very possible that a.n. other dealer will give you more for your own car and this can easily be done by ringing around dealers or checking WBAC, etc.
    Last edited by motorguy; 08-02-2018 at 5:21 PM.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • laroc
    • By laroc 8th Feb 18, 2:52 PM
    • 79 Posts
    • 13 Thanks
    laroc
    Several years ago at Lookers, I purchased a Fiesta, The salesman made out the invoice and asked me to sign.
    I said "hang on, whats the £90 admin fee at the bottom"
    He explained it was for the paperwork, getting the tax etc
    No mention was made of this during the conversation to buy the vehicle
    I said "arn`t you getting a salary for doing this work
    He said, "no fee, no car"
    I handed back the invoice and my wife and I walked out.
    • martinthebandit
    • By martinthebandit 9th Feb 18, 2:13 PM
    • 3,598 Posts
    • 6,186 Thanks
    martinthebandit
    Go on then, tell us exactly what the £99 buys that is over and above someoneís statutory rights?
    Originally posted by martinthebandit
    No answer came the reply which is about what I expected.
    Politics -
    from the words Poli, meaning many
    and tics meaning blood sucking parasites


    (thanks to Kinky Friedman (or Larry Hardman) for the quote}
    • Liquorice Twirls
    • By Liquorice Twirls 10th Apr 18, 2:17 PM
    • 326 Posts
    • 531 Thanks
    Liquorice Twirls
    I havent been told the £99 was optional
    Hi

    I'm due to test drive and hopefully buy a car from EH on Saturday. Have spoken to the salesman today and he told me he had to warn me about the £99 admin fee which would be charged.

    He said it was for an HPI check which I thought was strange as it would be a poor garage that sold a car that still had outstanding finance on it.

    He did not say at any point it was optional. I'm really disappointed to hear that it is as it gives me little confidence in anything he has said.

    I hope the EH rep on here can shed light on this practice.
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 10th Apr 18, 2:57 PM
    • 5,282 Posts
    • 5,397 Thanks
    poppasmurf_bewdley
    Hi

    I'm due to test drive and hopefully buy a car from EH on Saturday. Have spoken to the salesman today and he told me he had to warn me about the £99 admin fee which would be charged.

    He said it was for an HPI check which I thought was strange as it would be a poor garage that sold a car that still had outstanding finance on it.

    He did not say at any point it was optional. I'm really disappointed to hear that it is as it gives me little confidence in anything he has said.

    I hope the EH rep on here can shed light on this practice.
    Originally posted by Liquorice Twirls
    Tell them to stick their admin fee where the sun doesn't shine.

    It is the legal responsibility of the selling garage to ensure they have full title to the vehicle before they sell it. It is not up to the customer to pay for such a service on top of the price of a vehicle.

    It's just an excuse to stick another £100 onto the purchase price.

    There are plenty of other garages selling cars that don't charge an admin fee.

    PS. Or tell them your admin fee for picking the car up is £150! See what they say to that!
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • ciderboy2009
    • By ciderboy2009 10th Apr 18, 4:18 PM
    • 464 Posts
    • 410 Thanks
    ciderboy2009
    The problem with these extra fees is that the majority of people are so excited about getting a new car that they'll just pay them.

    If everybody was prepared to walk away if they weren't removed then they would soon be left off of all bills.
    • takman
    • By takman 10th Apr 18, 5:10 PM
    • 3,705 Posts
    • 3,359 Thanks
    takman
    Tell them to stick their admin fee where the sun doesn't shine.
    Originally posted by poppasmurf_bewdley
    If everybody was prepared to walk away if they weren't removed then they would soon be left off of all bills.
    Originally posted by ciderboy2009
    If they no longer charged the admin fee then they would simply include it in the price of the cars and increase them accordingly.

    It's ironic how you both would be happy with the cost "hidden" in the screen price of the car but when they attempt to be more transparent and display the cost separately you disagree with it.
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