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    • mdf1985
    • By mdf1985 7th Feb 18, 3:07 PM
    • 7Posts
    • 0Thanks
    Commercial Credit Card issue
    • #1
    • 7th Feb 18, 3:07 PM
    Commercial Credit Card issue 7th Feb 18 at 3:07 PM

    I'm a small business owner and have a business credit. In October I setup a direct debit to make payment on this, and each month I when I log into the credit card website I could see that payment has been made so I spent as required. The statement each month said direct debit paid, thank you.

    Today I logged in and noticed my balance had gone from a couple of hundred pounds to a couple of thousand without me purchasing anything. I received a call from the credit card supplier stating that the Direct Debit that was being paid was being paid by a different company on my card - and that my direct debit was never setup. They are now demanding that I pay the 6 months of direct debits that this other company has been paying. Asking me to pull over 1500 out to cover that, and said I will charged interest unless I make this full payment.

    As I could see a payment was being made on the credit card website I didn't pay much attention to cross reference that with my bank which is why I have not noticed (I know I should have checked but I didn't it was a simple mistake).

    Do I have any rights as to not be charged interest or late payment fee with this issue being made on the way they setup the direct debit?

    Any advice on what I can do to get this rectified without having to pull out 1500 in one go?
Page 1
    • zx81
    • By zx81 7th Feb 18, 3:09 PM
    • 16,792 Posts
    • 17,805 Thanks
    • #2
    • 7th Feb 18, 3:09 PM
    • #2
    • 7th Feb 18, 3:09 PM
    You could ask - but you have benefited from not having paid any interest on the debt to date, so you're doing fairly well as it is.

    I would try to pay as much as you can, whilst pushing for a goodwill gesture. I certainly wouldn't expect to be charged a late payment fee.
    • msallen
    • By msallen 7th Feb 18, 3:48 PM
    • 805 Posts
    • 889 Thanks
    • #3
    • 7th Feb 18, 3:48 PM
    • #3
    • 7th Feb 18, 3:48 PM
    Surely if the money has not been taken from your bank, then you have that much more in your bank account and can now pay the credit card with it.
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