Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • beefturnmail
    • By beefturnmail 7th Feb 18, 12:26 PM
    • 696Posts
    • 222Thanks
    beefturnmail
    Barclaycard sent me the wrong card
    • #1
    • 7th Feb 18, 12:26 PM
    Barclaycard sent me the wrong card 7th Feb 18 at 12:26 PM
    Hi,


    Does anyone have any experience of applying for the Barclaycard Platinum travel card


    I applied for a Barclaycard travel card (for the no fee on non-sterling transactions), online here (https://www.barclaycard.co.uk/personal/search-credit-card?WT.mc_id=C039L011N91&WT.srch=1&TC=BNG0000229& gclid=COH1mIHik9kCFQyKhQodpdcKfQ&gclsrc=ds_


    I was accepted a shortly after received a confirmation e-mail 'welcome to your new Barclaycard' but with no confirmation of the interest rate, fees, bonus period etc. A few days later I received the card by mail, but again no confirmation of interest rate, fees etc. So I ring up to get them to confirm I have no fees on non-sterling transactions. They tell me, no, as I have "applied for a Barclaycard Platinum card not a Barclaycard Travel card"


    So it looks like they have sent me the wrong card - They tell me that I can't transfer it, only way is to close it and then wait 6 months to make a new application!


    When I go back to the application link I can see there are several Platinum cards on there - they are unable to say which one they have actually sent, but I think (from looking at my online account) it is the 26 month balance transfer one - about the 5th one down There is absolutely no-way I would have clicked on this link by mistake - the travel card is the top one.


    I've been through 2 levels of complaint so far, and keep getting told the same thing - anyone else had any issues with this?
Page 1
    • Candyapple
    • By Candyapple 7th Feb 18, 12:31 PM
    • 2,866 Posts
    • 2,193 Thanks
    Candyapple
    • #2
    • 7th Feb 18, 12:31 PM
    • #2
    • 7th Feb 18, 12:31 PM
    http://forums.moneysavingexpert.com/showthread.php?t=5777325&highlight=travel
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

130Posts Today

1,721Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin