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    • beefturnmail
    • By beefturnmail 7th Feb 18, 12:26 PM
    • 696Posts
    • 222Thanks
    Barclaycard sent me the wrong card
    • #1
    • 7th Feb 18, 12:26 PM
    Barclaycard sent me the wrong card 7th Feb 18 at 12:26 PM

    Does anyone have any experience of applying for the Barclaycard Platinum travel card

    I applied for a Barclaycard travel card (for the no fee on non-sterling transactions), online here ( gclid=COH1mIHik9kCFQyKhQodpdcKfQ&gclsrc=ds_

    I was accepted a shortly after received a confirmation e-mail 'welcome to your new Barclaycard' but with no confirmation of the interest rate, fees, bonus period etc. A few days later I received the card by mail, but again no confirmation of interest rate, fees etc. So I ring up to get them to confirm I have no fees on non-sterling transactions. They tell me, no, as I have "applied for a Barclaycard Platinum card not a Barclaycard Travel card"

    So it looks like they have sent me the wrong card - They tell me that I can't transfer it, only way is to close it and then wait 6 months to make a new application!

    When I go back to the application link I can see there are several Platinum cards on there - they are unable to say which one they have actually sent, but I think (from looking at my online account) it is the 26 month balance transfer one - about the 5th one down There is absolutely no-way I would have clicked on this link by mistake - the travel card is the top one.

    I've been through 2 levels of complaint so far, and keep getting told the same thing - anyone else had any issues with this?
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    • Candyapple
    • By Candyapple 7th Feb 18, 12:31 PM
    • 2,866 Posts
    • 2,193 Thanks
    • #2
    • 7th Feb 18, 12:31 PM
    • #2
    • 7th Feb 18, 12:31 PM
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of
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