Hi

I had recently rented a Talento (10 seater) from Green motion and I'm now being charged 400 + 2200 pounds for a windscreen damage and a burnt clutch.

Basically, I rented the vehicle on a friday night from Gatwick, the vehicle was shown as fit for renting with no issues in the standard forms that they generate for their fleet when they rent them out. But they said since it was dark to closely examine anything in detail if I find any significant damage, I should be reporting it the next day before 10 am. I drove the vehicle from Gatwick to Tonbridge (32 miles), admittedly there wasn't any smell in the vehicle at that time. The next day morning I again drove the vehicle back to Crawley (nearly same distance), but on the way back there was a strong smell in the vehicle. Dismissing it for some outside roadworks (happening at that time), managed to return to tonbridge. However, that afternoon when I took the vehicle out the smell was again there, which is when I felt there was something not right. Then it was reported to the Assistance people, the guys after doing some checks and test drives commented it definitely smells like clutch but there appears to be no issues with the mechanics as it drives fine.
However, I insisted for a replacement vehicle and green motion after checking the reports from the roadside assistance company agreed to replace it with an another talento that same night.
When I was there to pick up my replacement vehicle, the people on duty initially said the only Talento that they had, had a windscreen damage to it and so it can't be rented out. But then after few minutes, they came back to me and said actually the damaged vehicle was already sent out to garage and the vehicle they had was fit for renting. In a desperate need for vehicle it never struck me to double check the windscreen at that hour. But then when I returned the vehicle on Monday night, the guy who checked the vehicle claimed that the windscreen has been damaged during my renting. And it was so obvious that the way he checked that spot seemed so artificial, one the damage was in a place that even a normal check wouldn't have shown it as it was right beneath the wiper on the black band of the windscreen almost at the meeting point with the bonnet and two, his body language was so obvious that he was going to find something. Apparently, it turns out that he was the person to check this vehicle after it was returned from previous hire. So, the possibility that he could have missed this the last time and now to save himself from the trouble tries to put it on my head.

I'm now completely lost with amount that I have been asked to pay and also don't know how to dispute this claim as I genuinely feel both the damages aren't due to me. I have had a UK license for 10 years and strongly feel that the clutch was probably already worn out and I was really unlucky that it burnt out during my hire.

And the windscreen damage clearly appears like a preplanned event given the conversations I had during the vehicle replacement time.

Greenmotion have sent me the following mail about the clutch and have already charged me for the windscreen.

Would really appreciate people's suggestions and comments on this issue and on how I could go about this whole incident.

"Thank you for your emails. Firstly please accept my apologies for the delay in coming back to you. The reason for this was as diuscussed on the phone previously a few parts needed for the repairs were on back order. Now that the repairs have been completed we are able to submit our final outlay to you for the clutch that was burnt whilst in your possession.

Whilst I appreciate charging for items such as a clutch replacement is far from an ideal way to end of hire, we do on occasions need to do this. In order to avoid any non-expert opinion, I have asked a number of vehicle technicians for their view. You can obviously do the same. If a clutch was to fail due to general wear and tear, both sides of the clutch plate would wear away at the same or a similar rate. As you can see from the attachments this is not the case.

Once again, while I do appreciate that this is not an easy thing to accept, it is a reasonably simple thing for us to prove. In the opinion of the repair agents and other people that we have spoken to, the speed at which the failure occurred and the nature of the wear to the clutch parts suggests damage that occurred swiftly (i.e. not over thousands of miles) and as a result of the user at the time. Therefore based on this opinion, we are looking to you for the costs incurred for the damage to the clutch.

In order to make payment please go to www.glir.co.uk. The amount due is shown below. You also have the invoice fully declaring the main costs that we incurred. I hope this helps and I look forward to hearing from you shortly."

I have the photos of the clutch that green motion has sent me but I couldn't attach it here, but if anyone has such technical / mechanical expertise on this then please let me know I can email them to you for reference.

Really sad and totally lost...

Thanks all for your help
P