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  • FIRST POST
    • MSE Naomi
    • By MSE Naomi 6th Feb 18, 4:03 PM
    • 14Posts
    • 1Thanks
    MSE Naomi
    MMD Should I keep my ticket refund?
    • #1
    • 6th Feb 18, 4:03 PM
    MMD Should I keep my ticket refund? 6th Feb 18 at 4:03 PM
    This week's MoneySaver who wants advice asks...

    My employer pays for my train tickets to travel to work as part of my benefits. I travel during my own time and recently made a successful claim for a delay. Should I keep this money or give it to my employer given it paid for the ticket?

    Unfortunately the MSE team can't always answer money moral dilemma questions as contributions are often emailed in or suggested in person. They are intended to be enjoyed as a point of debate and discussed at face value.

    If you havenít already, join the forum to reply!

    Got a money moral dilemma of your own? Suggest an MMD.

    This Forum tip was included in MoneySavingExpert.com's weekly email!
Page 1
    • McKneff
    • By McKneff 6th Feb 18, 4:32 PM
    • 35,945 Posts
    • 46,298 Thanks
    McKneff
    • #2
    • 6th Feb 18, 4:32 PM
    • #2
    • 6th Feb 18, 4:32 PM
    I wouldnt hesitate to keep it.

    You are the one who was inconvenienced by the delay...

    No dilemma there
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • agrinnall
    • By agrinnall 6th Feb 18, 5:07 PM
    • 19,941 Posts
    • 15,657 Thanks
    agrinnall
    • #3
    • 6th Feb 18, 5:07 PM
    • #3
    • 6th Feb 18, 5:07 PM
    I'm pretty sure this one has been done before.
    • k3lvc
    • By k3lvc 6th Feb 18, 5:22 PM
    • 2,158 Posts
    • 3,545 Thanks
    k3lvc
    • #4
    • 6th Feb 18, 5:22 PM
    • #4
    • 6th Feb 18, 5:22 PM
    I wouldnt hesitate to keep it.

    You are the one who was inconvenienced by the delay...

    No dilemma there
    Originally posted by McKneff

    Interesting one - we've just had clarity that if it doesn't impact working time (no meetings missed etc) then DelayRepay can be kept - but then no-one in my organisation has their personal travel paid for - that's one serious benefit

    I'm pretty sure this one has been done before.
    Originally posted by agrinnall

    Maybe someone in MSE Towers forgot what they'd made up before
    • MSE Kelvin
    • By MSE Kelvin 6th Feb 18, 6:14 PM
    • 23 Posts
    • 57 Thanks
    MSE Kelvin
    • #5
    • 6th Feb 18, 6:14 PM
    • #5
    • 6th Feb 18, 6:14 PM
    We never forget.


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    • romeroe
    • By romeroe 6th Feb 18, 9:54 PM
    • 32 Posts
    • 37 Thanks
    romeroe
    • #6
    • 6th Feb 18, 9:54 PM
    • #6
    • 6th Feb 18, 9:54 PM
    It is compensation for your time (you are entitled to this), rather than a refund of the ticket (your company would be entitled to this).
    • polka.dot
    • By polka.dot 7th Feb 18, 7:01 AM
    • 26 Posts
    • 52 Thanks
    polka.dot
    • #7
    • 7th Feb 18, 7:01 AM
    • #7
    • 7th Feb 18, 7:01 AM
    Keep it. If you work for a large company, chances are it will be nigh on impossible to put it back into the system.
    • AntoineFR
    • By AntoineFR 7th Feb 18, 7:44 AM
    • 9 Posts
    • 0 Thanks
    AntoineFR
    • #8
    • 7th Feb 18, 7:44 AM
    • #8
    • 7th Feb 18, 7:44 AM
    The refund is indeed a compensation from my point of view. It is different from you not making the trip and getting a refund for an unused ticket for example.

    Would be the same if you were taking the planning, get delayed over 3hours and then get £200 compensation.
    • gloriouslyhappy
    • By gloriouslyhappy 7th Feb 18, 9:52 AM
    • 365 Posts
    • 729 Thanks
    gloriouslyhappy
    • #9
    • 7th Feb 18, 9:52 AM
    • #9
    • 7th Feb 18, 9:52 AM
    As the others have said, it's compensation for your time, not a refund of the ticket price, so keep it with a clear conscience.
    • crmism
    • By crmism 7th Feb 18, 11:12 AM
    • 99 Posts
    • 63 Thanks
    crmism
    Ticket
    Look at it this way.

    Your are fortunate to have an employer which covers your travel costs both ways. You say that your journey was delayed. Was it when you were going to work, or when you were returning home? If the former, then the delay was in your employer's time and you ought to volunteer the money; you never know, the gesture might help your promotion prospects. If the latter, it was your time being wasted, and you should keep the money.
    • stmartinsdiver
    • By stmartinsdiver 7th Feb 18, 11:42 AM
    • 109 Posts
    • 115 Thanks
    stmartinsdiver
    A 'no brainer' - your wasted time your compensation - just give your employer some extra hours free and everyone's a winner.
    • EssexHebridean
    • By EssexHebridean 7th Feb 18, 11:43 AM
    • 8,623 Posts
    • 45,406 Thanks
    EssexHebridean
    The phrase "I travel during my own time" provides the answer here.
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    • tain
    • By tain 7th Feb 18, 12:16 PM
    • 501 Posts
    • 623 Thanks
    tain
    The last time this was the MMD I had the exact same situation at my work. I was up front with them about it, and they said they didn't have any easy way of accepting the refund without it costing them over the price of the ticket in administration costs, so I should just keep it.

    I think I heard something like it costing most Finance departments £30-40 to process an invoice. I would be hugely surprised if a delay repay came anywhere near that cost.
    • Reue
    • By Reue 7th Feb 18, 1:14 PM
    • 535 Posts
    • 440 Thanks
    Reue
    I once had a hotel stay refunded because the place was so noisy. As my employer had paid for the hotel the refund went back to them
    • k3lvc
    • By k3lvc 7th Feb 18, 1:26 PM
    • 2,158 Posts
    • 3,545 Thanks
    k3lvc
    The phrase "I travel during my own time" provides the answer here.
    Originally posted by EssexHebridean

    But presumably if it's a journey into work at some point it becomes the companies time
    • TBagpuss
    • By TBagpuss 7th Feb 18, 5:03 PM
    • 6,452 Posts
    • 8,351 Thanks
    TBagpuss
    But presumably if it's a journey into work at some point it becomes the companies time
    Originally posted by k3lvc
    It depends. Lots of employees would be expected to make up time if they're late, or alternatively are responsible for managing their own time and workload, in which case they still need to get the same work done regardless of whether they were delayed getting in, so will likely end up working through lunch or other breaks, or making time up elsewhere, even if it isn't formally documented.

    My view would be that it is likely to be reasonable to keep the refund or compensation but that you should check with your employer if you are concerned, so everything is above board. I'd be surprised if they wanted it refunded, it's you who were inconvenienced and it would be a hassle to process.
    • StatusRed
    • By StatusRed 7th Feb 18, 6:43 PM
    • 12 Posts
    • 1 Thanks
    StatusRed
    I would say that you're the one who was inconvenienced in the form of your own time being wasted, so therefore it's morally fine for you to keep the refund.
    • happyc84
    • By happyc84 7th Feb 18, 8:12 PM
    • 134 Posts
    • 77 Thanks
    happyc84
    i would claim back, it's your time. If you are paid to travel that's different,
    Claimed back 3 train journeys in Dec.
    • stragglebod
    • By stragglebod 7th Feb 18, 9:18 PM
    • 100 Posts
    • 84 Thanks
    stragglebod
    You should do whatever your contract of employment says you should do.
    • martindow
    • By martindow 8th Feb 18, 10:45 AM
    • 7,528 Posts
    • 4,269 Thanks
    martindow

    I think I heard something like it costing most Finance departments £30-40 to process an invoice. I would be hugely surprised if a delay repay came anywhere near that cost.
    Originally posted by tain
    I always find these figures for the cost of large businesses doing something to be very dubious. The office staff are already employed and unless it takes hours to do the figure is nonsense. I think the reason is more to do with disinclination than finance.

    Still your gain and maybe you get brownie points for offering to repay.
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