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    • cooket3
    • By cooket3 6th Feb 18, 12:58 PM
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    cooket3
    Warranty after company stops trading
    • #1
    • 6th Feb 18, 12:58 PM
    Warranty after company stops trading 6th Feb 18 at 12:58 PM
    I have a Husky Heat Pump and it should still be in warranty. However I found out yesterday the company has ceased trading and not monitoring emails. I cannot contact them via telephone.

    How do I find out how to contact as my warranty is protected by UK law and possibly administrators or another company should take it on? What rights do I have regarding this if it breaks down or require a part - I need to know who to contact

    Does anyone know who I can try?

    Thank You
Page 1
    • unforeseen
    • By unforeseen 6th Feb 18, 1:00 PM
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    unforeseen
    • #2
    • 6th Feb 18, 1:00 PM
    • #2
    • 6th Feb 18, 1:00 PM
    What UK law protects your warranty in this situation?

    Please don't say the warranty mentioned in the EU directive.
    • DoaM
    • By DoaM 6th Feb 18, 1:05 PM
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    DoaM
    • #3
    • 6th Feb 18, 1:05 PM
    • #3
    • 6th Feb 18, 1:05 PM
    How did you pay? If it was by credit card (or other finance directly linked to the purchase) and the value was 100 or more then you're covered for all contractual rights (including warranty) by the credit company under Section 75 of the Consumer Credit Act.

    Was the company that's ceased trading:

    a) providing the warranty, and
    b) who you bought from?
    Diary of a madman
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    • JJ Egan
    • By JJ Egan 6th Feb 18, 1:48 PM
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    JJ Egan
    • #4
    • 6th Feb 18, 1:48 PM
    • #4
    • 6th Feb 18, 1:48 PM
    As above did you buy from Husky ??
    If so warranty is likely to be null and void . But that depends upon the administrators and if / how they sell the company .In effect count it as no warranty as most are not transferred .

    UK law that's consumer regulations against the vendor not manufacturers warranty .
    • DoaM
    • By DoaM 6th Feb 18, 1:55 PM
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    DoaM
    • #5
    • 6th Feb 18, 1:55 PM
    • #5
    • 6th Feb 18, 1:55 PM
    UK law that's consumer regulations against the vendor not manufacturers warranty .
    Originally posted by JJ Egan
    Hence why I asked questions a) and b)

    If OP bought directly from the manufacturer then the warranty forms part of the contract. As such the CCA Section 75 makes the credit provider jointly liable for the performance of the contract - including any warranty terms. (Whether the credit provider would be able to honour the warranty terms may be a separate question - it really depends on what those terms are).
    Last edited by DoaM; 06-02-2018 at 1:57 PM.
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    • unforeseen
    • By unforeseen 7th Feb 18, 1:12 PM
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    unforeseen
    • #6
    • 7th Feb 18, 1:12 PM
    • #6
    • 7th Feb 18, 1:12 PM
    Hence why I asked questions a) and b)

    If OP bought directly from the manufacturer then the warranty forms part of the contract. As such the CCA Section 75 makes the credit provider jointly liable for the performance of the contract - including any warranty terms. (Whether the credit provider would be able to honour the warranty terms may be a separate question - it really depends on what those terms are).
    Originally posted by DoaM
    Even if he bought direct the warranty has nothing to do with his consumer rights. It just so happens that the rights under consumer law cover anything that may have been in the warranty and he would be chasing them as the seller.
    • cooket3
    • By cooket3 15th Feb 18, 12:49 PM
    • 23 Posts
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    cooket3
    • #7
    • 15th Feb 18, 12:49 PM
    • #7
    • 15th Feb 18, 12:49 PM
    Sorry for the delay.

    The warranty came with the Heat pump I bought with Husky. It was not an after market purchase.

    The "Protected by UK law" was a phrase I took from the warranty page. I just need to know by what law!

    Currently I cant even find anything that says they have ceased trading, just my email I got from their staff. I have tried emailing others and ringing up but nothing works
    • DoaM
    • By DoaM 15th Feb 18, 12:56 PM
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    DoaM
    • #8
    • 15th Feb 18, 12:56 PM
    • #8
    • 15th Feb 18, 12:56 PM
    Even if he bought direct the warranty has nothing to do with his consumer rights. It just so happens that the rights under consumer law cover anything that may have been in the warranty and he would be chasing them as the seller.
    Originally posted by unforeseen
    I believe your understanding is a little misguided. If you buy direct from a manufacturer then any warranty terms offered by the manufacturer are part of the contract, therefore subject to S75 rights. (A manufacturer warranty when buying from a 3rd party seller are different - in that case they're not part of the contract insofar as S75 is concerned).
    Diary of a madman
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    • eddddy
    • By eddddy 15th Feb 18, 1:50 PM
    • 6,144 Posts
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    eddddy
    • #9
    • 15th Feb 18, 1:50 PM
    • #9
    • 15th Feb 18, 1:50 PM
    (A manufacturer warranty when buying from a 3rd party seller are different - in that case they're not part of the contract insofar as S75 is concerned).
    Originally posted by DoaM
    On what basis? ...I appreciate that this is going off topic.

    If a supplier sells me a manufacturer's warranty, and that warranty is not carried out as described (because the manufacturer goes bust or for some other reason), the supplier has breached the contract with me.

    How is that part of the contract excluded from s75?

    (...assuming the 100 minimum, and other criteria are met.)
    • miss_pb
    • By miss_pb 23rd Feb 18, 8:21 AM
    • 5 Posts
    • 1 Thanks
    miss_pb
    Husky Heat pump - plumbers/servicing in the future
    Sorry to be changing the subject but does anyone know a plumber who has worked with Husky heat pumps? Now they have ceased trading it would be great to know if anyone has used a plumber who knows the system. I have phoned my local plumbers and they have never heard of Husky and said they couldn't help.

    Many thanks
    • Keep pedalling
    • By Keep pedalling 23rd Feb 18, 9:19 AM
    • 4,846 Posts
    • 5,398 Thanks
    Keep pedalling
    Sorry to be changing the subject but does anyone know a plumber who has worked with Husky heat pumps? Now they have ceased trading it would be great to know if anyone has used a plumber who knows the system. I have phoned my local plumbers and they have never heard of Husky and said they couldn't help.

    Many thanks
    Originally posted by miss_pb
    You should start a new thread in the appropriate forum, In my home should be best.
    • Alan lynn
    • By Alan lynn 12th Mar 18, 5:31 PM
    • 5 Posts
    • 2 Thanks
    Alan lynn
    I have a phone number for one of the engineers who has done work on my heat pump and is now working for himself
    • miss_pb
    • By miss_pb 12th Mar 18, 5:37 PM
    • 5 Posts
    • 1 Thanks
    miss_pb
    Alan - please could you send me their details? Thank you very much
    • Alan lynn
    • By Alan lynn 12th Mar 18, 6:07 PM
    • 5 Posts
    • 2 Thanks
    Alan lynn
    I found them on Facebook Info@theheatpumpdoctor.co.uk
    this is the email address and they respond straight away I'm not too sure if I can give their phone number out on here.
    • DCFC79
    • By DCFC79 12th Mar 18, 7:33 PM
    • 31,463 Posts
    • 19,868 Thanks
    DCFC79
    Sorry to be changing the subject but does anyone know a plumber who has worked with Husky heat pumps? Now they have ceased trading it would be great to know if anyone has used a plumber who knows the system. I have phoned my local plumbers and they have never heard of Husky and said they couldn't help.

    Many thanks
    Originally posted by miss_pb

    Surely anyone who knows of similar devices would be able to help.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • shaun from Africa
    • By shaun from Africa 13th Mar 18, 11:45 AM
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    shaun from Africa
    (A manufacturer warranty when buying from a 3rd party seller are different - in that case they're not part of the contract insofar as S75 is concerned).
    Originally posted by DoaM
    I disagree with this.

    Don't forget that the SOGA and CRA both refer to the description of goods and if the OP saw an advert on the retailers website stating that the pump in question came with a warranty of X years then even though the retailer isn't supplying that warranty themselves, that retailer still made the statement that a warranty would be provided so it forms part of the description, hence part of the contract.
    • DoaM
    • By DoaM 13th Mar 18, 12:31 PM
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    DoaM
    I agree ... IF the warranty was expressed or implied in any product description or advertising. If it wasn't then it doesn't form part of the contract.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • George Michael
    • By George Michael 13th Mar 18, 12:52 PM
    • 3,020 Posts
    • 4,099 Thanks
    George Michael
    I agree ... IF the warranty was expressed or implied in any product description or advertising. If it wasn't then it doesn't form part of the contract.
    Originally posted by DoaM
    The important part in your statement is "any product description or advertising"

    Under the Consumer rights act even if details of the warranty were on the manufacturers website, the packaging for the pump or shown on other advertising mediums then unless the retailer wasn't actually aware of these warranty claims, they form part of the description of the goods and so become part of the contract and I would be very surprised to find that the manufacturer didn't publicise their warranty.

    I'm not too sure if the same applies to the Sale of goods act as I can't find a copy of this.
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