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    • Enigmatic Me
    • By Enigmatic Me 5th Feb 18, 11:38 PM
    • 1,424Posts
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    Enigmatic Me
    Postage Paid via Ebay
    • #1
    • 5th Feb 18, 11:38 PM
    Postage Paid via Ebay 5th Feb 18 at 11:38 PM
    I am a relatively new business seller on EBay selling small lowish value items. All of my goods are sent second class letter or large letter. I always purchase this via eBay and retain the email confirmation which gives a tracking number.

    I have now had my first buyer saying they have not received their goods which were posted second class letter last Monday. Now these emails give a tracking number however looking at Royal Mail website, you can only track items liked recorded delivery etc.

    Is there any way you can track these and if not what is the point of the tracking number.

    Thanks
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Page 1
    • Tealblue
    • By Tealblue 6th Feb 18, 1:32 AM
    • 728 Posts
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    Tealblue
    • #2
    • 6th Feb 18, 1:32 AM
    • #2
    • 6th Feb 18, 1:32 AM
    I think you're confusing tracking with confirmation of delivery. For those who don't have a business account with Royal Mail, it only applies to parcels: https://www.royalmail.com/sites/default/files/royal-mail-how-to-access-delivery-confirmation.pdf

    Royal Mail business account holders can get delivery confirmation on parcels and large letters (not on 'non large' letters): https://www.royalmail.com/confirmation
    • Enigmatic Me
    • By Enigmatic Me 6th Feb 18, 7:02 AM
    • 1,424 Posts
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    Enigmatic Me
    • #3
    • 6th Feb 18, 7:02 AM
    • #3
    • 6th Feb 18, 7:02 AM
    Thank you for your reply and that is what I thought so was wondering what was the point of the tracking number you get on the Ebay postage then?
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    • ballisticbrian
    • By ballisticbrian 6th Feb 18, 7:56 AM
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    ballisticbrian
    • #4
    • 6th Feb 18, 7:56 AM
    • #4
    • 6th Feb 18, 7:56 AM
    Thank you for your reply and that is what I thought so was wondering what was the point of the tracking number you get on the Ebay postage then?
    You definitely don't get one of those on a letter. Large Letters are going to go over to the same process but it doesn't work at the moment.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • Tagatose
    • By Tagatose 6th Feb 18, 7:56 AM
    • 321 Posts
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    Tagatose
    • #5
    • 6th Feb 18, 7:56 AM
    • #5
    • 6th Feb 18, 7:56 AM
    The Royal Mail Twitter team can check if the large letter has been delivered.

    https://twitter.com/royalmail?lang=en
    • soolin
    • By soolin 6th Feb 18, 8:00 AM
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    soolin
    • #6
    • 6th Feb 18, 8:00 AM
    • #6
    • 6th Feb 18, 8:00 AM
    The Royal Mail Twitter team can check if the large letter has been delivered.

    https://twitter.com/royalmail?lang=en
    Originally posted by Tagatose
    I have a business account but not the 24/48 one and RM have never been able to assist me at all with my large letter delivery conformation. Such a shame really.

    Thank you for your reply and that is what I thought so was wondering what was the point of the tracking number you get on the Ebay postage then?
    Originally posted by Enigmatic Me
    There is currently no point in the 'tracking' number, I think they are just getting ready for the future. Some people have reported success with contacting RM to see if they can help, but it has never worked for me .
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Charles80
    • By Charles80 7th Feb 18, 10:48 AM
    • 17 Posts
    • 3 Thanks
    Charles80
    • #7
    • 7th Feb 18, 10:48 AM
    • #7
    • 7th Feb 18, 10:48 AM
    No tracking number on large letter which is why I always add recorded onto my large letters for an extra 1.10.

    Costs me quite a bit more but I have had enough of item not received claims.
    • soolin
    • By soolin 7th Feb 18, 7:38 PM
    • 60,337 Posts
    • 42,994 Thanks
    soolin
    • #8
    • 7th Feb 18, 7:38 PM
    • #8
    • 7th Feb 18, 7:38 PM
    No tracking number on large letter which is why I always add recorded onto my large letters for an extra 1.10.

    Costs me quite a bit more but I have had enough of item not received claims.
    Originally posted by Charles80
    Do you seriously lose enough items to make the 1.-10 worthwhile? My losses are probably around the 1 in 400 mark so to protect myself against 1 dodgy claim (and not all claims are dodgy!) would cost 440 plus the eBay and PayPal fees adding another 50 or so, there's no way I'm prepared to pay out that sort of money, I like that profit in my pocket, not paid out to RM.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • kangoora
    • By kangoora 7th Feb 18, 9:40 PM
    • 557 Posts
    • 384 Thanks
    kangoora
    • #9
    • 7th Feb 18, 9:40 PM
    • #9
    • 7th Feb 18, 9:40 PM
    Do you seriously lose enough items to make the 1.-10 worthwhile? My losses are probably around the 1 in 400 mark so to protect myself against 1 dodgy claim (and not all claims are dodgy!) would cost 440 plus the eBay and PayPal fees adding another 50 or so, there's no way I'm prepared to pay out that sort of money, I like that profit in my pocket, not paid out to RM.
    Originally posted by soolin
    I second the above, I work on the principle that anything that sells for more than 20 means I send it recorded / signed for, although I send everything apart from large letter by tracked delivery (usually hermes).

    Very, very occasionally I get a bad feeling about a buyer (usually from stupid amounts of questions) so I will sometimes send <20 item 'signed for' in this case.

    I have had very few 'non-deliveries' and a couple of them turned out to be left in a shed or with a neighbour.

    Out of more than 300 sales this year I think I may have had one actual 'non-delivery' (or possibly scam), it would have cost me 100's in extra 'insurance' from making the <20 items 'signed for', instead I just wrote off the 15 as a cost of insurance (or doing business).....

    Even with all the horror stories about people being scammed on Ebay the majority of people are decent and honest. Just make sure you protect yourself with higher value items.
    Last edited by kangoora; 07-02-2018 at 9:43 PM.
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