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  • FIRST POST
    • jimjames
    • By jimjames 5th Feb 18, 11:02 PM
    • 13,166Posts
    • 12,148Thanks
    jimjames
    ESE Solar Panel Free Health Check
    • #1
    • 5th Feb 18, 11:02 PM
    ESE Solar Panel Free Health Check 5th Feb 18 at 11:02 PM
    Received a letter today marked "Important" from a company called ESE.

    "Our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire. Please contact our team to validate your warranty and book your health check"

    The company is nothing to do with the installer of our system and I'm guessing is on a sales pitch to sell some sort of warranty. Quite what a health check on non maintenance panels will involve I don't know. Maybe I'm being too skeptical but the letter doesn't fill me with confidence. I'd hope if it was a genuine company it wouldn't be inducing some form of fault that then requires their assistance.

    It also seems to suggest replacing inverters that are 5 years old with a new one with a 20 year warranty.

    Has anyone had any similar contact from them?
    Remember the saying: if it looks too good to be true it almost certainly is.
Page 2
    • Dave Fowler
    • By Dave Fowler 11th Oct 18, 8:05 AM
    • 499 Posts
    • 888 Thanks
    Dave Fowler
    That's not impossible, though I have had mine but street view pictures don't show my panels yet, while the satellite view does. They could still find the address but it's quite a lot of work for potentially little gain. But who knows???
    Originally posted by pinnks
    It looks as if Google Earth could be the source. We are ex-directory and off the public electoral roll. The letter we received was addressed to 'The home-owner'. Google Earth satellite view clearly shows our panels but they are hidden on street view.

    Dave F
    Solar PV System 1: 2.96kWp South+8 degrees. Roof 38 degrees. 'Normal' system
    Solar PV System 2: 3.00kWp South-4 degrees. Roof 28 degrees. SolarEdge system
    EV car
    Location: Bedfordshire
    • Merlin139
    • By Merlin139 11th Oct 18, 8:27 AM
    • 5,457 Posts
    • 20,968 Thanks
    Merlin139
    It looks as if Google Earth could be the source. We are ex-directory and off the public electoral roll. The letter we received was addressed to 'The home-owner'. Google Earth satellite view clearly shows our panels but they are hidden on street view.

    Dave F
    Originally posted by Dave Fowler
    I got my letter a few weeks ago. When I looked into this company about 6 months ago it was pointed out that the details of who FIT is paid to is in the public domain as to the address of properties that it is being paid to but no details of whom gets it.

    I have not been able to find that list but may be looking in the wrong place.

    Take a look at this thread as the company now posts on MSE.

    https://forums.moneysavingexpert.com/showthread.php?t=5746599&page=2
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • silverwhistle
    • By silverwhistle 11th Oct 18, 9:43 AM
    • 2,269 Posts
    • 3,236 Thanks
    silverwhistle
    It looks as if Google Earth could be the source. We are ex-directory and off the public electoral roll. The letter we received was addressed to 'The home-owner'. Google Earth satellite view clearly shows our panels but they are hidden on street view.
    Originally posted by Dave Fowler

    Well, that would go straight in my recycling bin along with the letters I get regularly as I don't have a TV!


    I'm more inclined to believe merlin's theory rather than some poor minimum wage sap or intern scrolling through Google Earth. As the FIT is (indirectly) public money it's reasonable for it to be in the public domain.
    • Trevsmate
    • By Trevsmate 1st Nov 18, 5:37 PM
    • 1 Posts
    • 2 Thanks
    Trevsmate
    Yes we recd that letter in August and ignored..then another this morning..just checked our guarantee and a phone call to them...ESE CONSULTANTS are under investigation.... So anyone receiving this letter has been told to ignore..the .."To the Home owner" pretty much gives it away..thats why we first ignored...
    • kalamater
    • By kalamater 7th Nov 18, 1:11 PM
    • 10 Posts
    • 1 Thanks
    kalamater
    grammar
    This company obviously listens to its clients Got my letter today.... the apostrophe has been removed so now reads "ESE Consultants Ltd"
    I smelled a rat, and coming on here has convinced where the letter will go....yup, the bin
    Thanks to everyone for confirming my suspicions
    • latitat
    • By latitat 10th Nov 18, 12:20 PM
    • 2 Posts
    • 0 Thanks
    latitat
    Yes we recd that letter in August and ignored..then another this morning..just checked our guarantee and a phone call to them...ESE CONSULTANTS are under investigation.... So anyone receiving this letter has been told to ignore..the .."To the Home owner" pretty much gives it away..thats why we first ignored...
    Originally posted by Trevsmate
    Trevsmate (SR) who told you that they where under investigation?
    You have just stated that as a fact on a public forum so please expound?
    • Phil Cautious
    • By Phil Cautious 6th Feb 19, 12:14 PM
    • 3 Posts
    • 5 Thanks
    Phil Cautious
    Is anyone still receiving ESE Solar letters? I had a letter this morning, similar to theirs, from a company calling itself BTSA, British Trading Solar Association. The similarity caused me to check their details. It appears that their director has the initials B.T. and the trading address is in Goodlass Road, L24 9HJ, which is only 100 metres from ESE Solar's address at L24 9AB. May I apologise in advance if I'm jumping to conclusions.
    • PennyPenny
    • By PennyPenny 7th Feb 19, 6:12 PM
    • 10 Posts
    • 3 Thanks
    PennyPenny
    BTSA Seems to have taken over the mantle from ESE......
    I got the same letter yesterday. Seems the company has changed its name and is sending out the same codswallop.

    I recall getting a similar letter a year or so ago, but I couldn't name the company it came from.

    I googled BTSA and nothing came up. My recycling pile is getting bigger :/

    Glad I checked here

    Is anyone still receiving ESE Solar letters? I had a letter this morning, similar to theirs, from a company calling itself BTSA, British Trading Solar Association. The similarity caused me to check their details. It appears that their director has the initials B.T. and the trading address is in Goodlass Road, L24 9HJ, which is only 100 metres from ESE Solar's address at L24 9AB. May I apologise in advance if I'm jumping to conclusions.
    Originally posted by Phil Cautious
    I want to be debt free, but I have a HUGE mortgage

    The interest is lower than savings rates at the moment though, so I'm SAVING like mad......

    If the rates change then I'll start overpaying again.
    • Jamie Cunliffe
    • By Jamie Cunliffe 14th Feb 19, 2:46 PM
    • 1 Posts
    • 4 Thanks
    Jamie Cunliffe
    BTSA phishing
    I had a phone call from them. They are "officially appointed by the Solar Trading Association" to aid customers where the original installers have gone out of business to ensure continuity of service." Or something in that style. Doubtless they claimed to have some official capacity. They claimed they got their information from folding companies. Phishing, I thought, in all probability. "Send me a letter explaining your official role" I said. This duly arrived looking very authoritative. "We are writing to you with important information regarding your solar panels system ... you have not received your free health check and service ... your warranty may be due to expire." I have an official barcode number (78*20*) (stars represent omitted numbers - but I wonder if this is part of the heading). Whatever, an email to my installer returned "we are very healthy, thank you: ignore them." If you monitor your inverter output it gives you clear indication of its health and output. Today they phoned me back. "So my installer has gone bust have they?" Reply "Yes". Response "Goodbye".
    • KevinG
    • By KevinG 18th Feb 19, 12:39 PM
    • 1,387 Posts
    • 3,724 Thanks
    KevinG
    I got a letter from BTSA last week as well. They haven't even got a website!
    Baxi Ecogen 24/1.0 Micro-CHP boiler installed Oct-2010; 2kWp Solar PV - 10*200W Kioto, SMA Sunny Boy 2000HF, SSE facing, some shading in winter, 37 pitch, installed Jun-2011, inverter replaced Sep-2017.
    • geeooff
    • By geeooff 18th Feb 19, 3:29 PM
    • 23 Posts
    • 15 Thanks
    geeooff
    I'd have hoped some regulator could take action to prevent this chancer from trying to make his mail shots sound like they come from the database of an official body by using the letterhead of the made-up "British Trading Solar Association".

    It must be quite profitable business or scam. Seems he can can make a return after paying for individual postage rates & fund an free number for replies (0800 0472985).

    Googling 'BT Solar Ltd' takes you to Company House & show a residential address in Runcorn with no solar panels in 2019. So seems MR B T is someone specialising in making money from misleading solar users, then a solar expert, who uses it himself?

    He uses the contact address of "mail@btsa.co.uk". So he's bought the BRSA domain name, which hints that his company has long-term plans to misrepresent themselves as a record keeper for a British Solar Association. I doubt Britain's official Solar Trade Association are too pleased about that happening.
    • geeooff
    • By geeooff 18th Feb 19, 3:55 PM
    • 23 Posts
    • 15 Thanks
    geeooff
    Possibly unrelated? But BT Solar Ltd's trading address of 25 Goodlass Road, has been the address of ESE Services Ltd who've been cold calling solar panel owners since at least 2016, selling solar insurance for 20 per month & reportedly 'a solar optimiser' for 900.

    Last year ESE were "reprimanded by Stroud District Council for distributing potentially misleading advertising material" to their tenants. ESE reworded their cold call letters. They've appeared in other MSE posts.
    • geeooff
    • By geeooff 18th Feb 19, 4:08 PM
    • 23 Posts
    • 15 Thanks
    geeooff
    "I have an official barcode number (78*20*)"

    You're right Jamie, seems the barcode and reference number are the same in every letterhead. They're just trying to deceive the solar panel owner into thinking this spam is some official communication from a British Solar Association.
    • geeooff
    • By geeooff 18th Feb 19, 5:50 PM
    • 23 Posts
    • 15 Thanks
    geeooff
    ESE Ltd & BTS Ltd do use identical (& unusual) opening hours, as well as the same office address. They both employ the same wording in parts of their spam solar letters (see ESE letter scan from solar-scams.co.uk below).

    Might speculate the new company (BTS, created 2018) & the new brand name on the new letterhead, may be linked with a 2018 hearing against ESE.....

    ESE's director Gary Fredson was called front of Renewable Energy Consumer Code Non-Compliance Panel Hearing Aug'18; partly about sending misleading, unsolicited mails about solar maintenance.

    "Fredson said he intended to continue using the letter in its current form unless he was told that he was breaking the law & said that the Member did not send the letters, they were sent by ESE Consultants Ltd, not ESE Services Ltd" & "ESE stopped making cold calls Apr'18".

    Verdict, ESE to be sanctioned & to pay costs, BTS to be audited & all marketing to be checked for compliance by RECC, for 12 months

    So seem the non-compliance panel can only take action against an RECC member. I wonder if this new company BTS Ltd, or its director Brian Thompson is a member?..... To look into my own question; Seems not. The new company is not in the RECC member list (below)

    BTS was established 11 Mar'18; midway between ESE sending its official response to RECC on 26 Feb & RECC's review on 28 Mar'18

    Hopefully RECC will investigate that no maintenance or equipment contracts sold via BTS's unregulated marketing, are then connected to profit ESE, their regulated member, who maintains solar systems, but has had its misleading marketing restricted?

    http://solar-scams.co.uk/ese-consultants-ltd/
    https://www.recc.org.uk/images/upload/noncompliancepanel_33.pdf
    https://www.recc.org.uk/scheme/members
    • K_Parking
    • By K_Parking 20th Feb 19, 3:49 PM
    • 17 Posts
    • 14 Thanks
    K_Parking
    I've had the same letter today from British Trading Solar Assocation. I imagine the slightly odd word order is specifically chosen so they can put "BT Solar" on the back of the envelope and thus make people assume it's part of BT. They give an 0800 number so I thought if I'm bored tomorrow morning I might phone them up with a couple of questions:

    (1) Help, panic, the letter says "A significant proportion of those installations have expired" - does that mean my solar panels have stopped working? [Obviously they haven't, but that's literally what the letter says, that it's the installation, not the warranty, that has "expired"].

    (2) Help, confused, I've only had my panels for <made up period of time less than 5 years>, does that mean I've been cheated out of part of my 5-year warranty? [I'm pretty sure mine is actually ten years, but I'll check that some other time.]

    It will be interesting to see who I get to talk to and how many outright lies they tell, but at least it's less unpleasant than - as happened a couple of months ago - having some chavvy type come to the door telling me he can see that my installation company did a really bad job, installing the panels too high off the roof and leaving wires loose all over the place that were being damaged by the pigeons nesting under them...
    • KevinG
    • By KevinG 20th Feb 19, 8:14 PM
    • 1,387 Posts
    • 3,724 Thanks
    KevinG
    They give an 0800 number so I thought if I'm bored tomorrow morning I might phone them up with a couple of questions:
    Originally posted by K_Parking
    Rather you than me, I really couldn't be bothered with all that! But thanks anyway.
    Baxi Ecogen 24/1.0 Micro-CHP boiler installed Oct-2010; 2kWp Solar PV - 10*200W Kioto, SMA Sunny Boy 2000HF, SSE facing, some shading in winter, 37 pitch, installed Jun-2011, inverter replaced Sep-2017.
    • Ben Juffermans
    • By Ben Juffermans 6th Mar 19, 12:01 PM
    • 1 Posts
    • 1 Thanks
    Ben Juffermans
    ese solar panels inverter check
    Hi Jimjames,
    I have exactly received the same letter but I did not act on it. As long as all is working, no need to worry about that inverter. I will check with a friend who has the same type of installation and see if he has a problem.
    The only worry I have is where did ESE get my details from. They seems to know that I have solar panels.
    • Merlin139
    • By Merlin139 6th Mar 19, 12:47 PM
    • 5,457 Posts
    • 20,968 Thanks
    Merlin139
    Hi Jimjames,
    I have exactly received the same letter but I did not act on it. As long as all is working, no need to worry about that inverter. I will check with a friend who has the same type of installation and see if he has a problem.
    The only worry I have is where did ESE get my details from. They seems to know that I have solar panels.
    Originally posted by Ben Juffermans
    As was pointed towards the start of this thread if you get FIT paid the information is available in the public domain.
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
    • gefnew
    • By gefnew 6th Mar 19, 7:18 PM
    • 139 Posts
    • 144 Thanks
    gefnew
    hi
    have peek at this.
    http://www.solarsense-uk.com/news/latest-news/posts/2018-/july-2018/beware-of-solar-scams.aspx
    regards
    • thetrainengineer
    • By thetrainengineer 13th Mar 19, 10:34 PM
    • 2 Posts
    • 1 Thanks
    thetrainengineer
    Just received the same letter from BTSA addressed to the Homeowner and have raised a case with the ICO.

    For info it is a scam according to The Microgeneration Certification organisation.
    As a new user I cannot post a link so search for "Consumer Guidance Fraud Alert: British Trading Solar Association".
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