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  • FIRST POST
    • epm-84
    • By epm-84 5th Feb 18, 10:23 AM
    • 1,373Posts
    • 4,331Thanks
    epm-84
    Vodafone appearing on credit report
    • #1
    • 5th Feb 18, 10:23 AM
    Vodafone appearing on credit report 5th Feb 18 at 10:23 AM
    I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?
Page 1
    • Gary_Dexter
    • By Gary_Dexter 5th Feb 18, 10:32 AM
    • 1,160 Posts
    • 649 Thanks
    Gary_Dexter
    • #2
    • 5th Feb 18, 10:32 AM
    • #2
    • 5th Feb 18, 10:32 AM
    If the balance is zero then no.

    Are you sure it's still active and not closed?

    Which CRA are you seeing this on?
    • epm-84
    • By epm-84 5th Feb 18, 10:35 AM
    • 1,373 Posts
    • 4,331 Thanks
    epm-84
    • #3
    • 5th Feb 18, 10:35 AM
    • #3
    • 5th Feb 18, 10:35 AM
    If the balance is zero then no.

    Are you sure it's still active and not closed?

    Which CRA are you seeing this on?
    Originally posted by Gary_Dexter
    It's on both Experian and Equifax. Yes it appears under open accounts with a £0 outstanding balance under the same tab as my current mobile provider, not under the closed accounts tab.
    • Candyapple
    • By Candyapple 5th Feb 18, 11:13 AM
    • 2,866 Posts
    • 2,195 Thanks
    Candyapple
    • #4
    • 5th Feb 18, 11:13 AM
    • #4
    • 5th Feb 18, 11:13 AM
    I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?
    Originally posted by epm-84
    I would not want to have an active Vodafone account on my files any longer than it needed to be - just do a search of Vodafone on this forum to read the horror stories. How anyone still takes out contracts with them to this day I don't know.

    You need to write to Vodafone and ask them to close your account and to confirm this in writing to you. One you’ve received the letter from them, allow 3 months and check all 3 of your files to see if the data has been updated.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • epm-84
    • By epm-84 5th Feb 18, 12:42 PM
    • 1,373 Posts
    • 4,331 Thanks
    epm-84
    • #5
    • 5th Feb 18, 12:42 PM
    • #5
    • 5th Feb 18, 12:42 PM
    How anyone still takes out contracts with them to this day I don't know.
    Originally posted by Candyapple
    All the big mobile operators have horror stories, while if you use one of the smaller ones that piggy back on another operator's network there's a chance they'll cease to operate in the foreseeable future or alternatively switch to using another operator's network e.g. start using O2 instead of EE, which might affect how good your coverage is.
    • Candyapple
    • By Candyapple 5th Feb 18, 1:26 PM
    • 2,866 Posts
    • 2,195 Thanks
    Candyapple
    • #6
    • 5th Feb 18, 1:26 PM
    • #6
    • 5th Feb 18, 1:26 PM
    All the big mobile operators have horror stories, while if you use one of the smaller ones that piggy back on another operator's network there's a chance they'll cease to operate in the foreseeable future or alternatively switch to using another operator's network e.g. start using O2 instead of EE, which might affect how good your coverage is.
    Originally posted by epm-84
    I'm not disputing that, however Vodafone seem to take the crown.

    http://forums.moneysavingexpert.com/search.php?searchid=175736221
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • 20aday
    • By 20aday 5th Feb 18, 4:12 PM
    • 2,196 Posts
    • 911 Thanks
    20aday
    • #7
    • 5th Feb 18, 4:12 PM
    • #7
    • 5th Feb 18, 4:12 PM
    I had this issue with my former Vodafone PAYM contract a couple of years ago.

    Used the form found at the top of this forum sticky:

    http://forums.moneysavingexpert.com/showthread.php?t=5393903

    And they got back to me telling me there'd been some kind of issue (their end) and around six-eight weeks later it showed as closed with all three CRAs.
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
    • Nebulous2
    • By Nebulous2 6th Feb 18, 7:08 AM
    • 1,871 Posts
    • 1,126 Thanks
    Nebulous2
    • #8
    • 6th Feb 18, 7:08 AM
    • #8
    • 6th Feb 18, 7:08 AM
    I had the same. The Vodafone rep (Lee) on here fixed it for me.

    He has good form for resolving issues that seem impossible to clear any other way.

    Look for a thread in the mobile phone forum.
    • KittenChops
    • By KittenChops 7th Feb 18, 3:13 PM
    • 106 Posts
    • 64 Thanks
    KittenChops
    • #9
    • 7th Feb 18, 3:13 PM
    • #9
    • 7th Feb 18, 3:13 PM
    Vodafone confirmed in writing to me that my account was closed. However, it still showed as open on my credit file reports. They'd left a balance on it of a few pence.
  • Vodafone
    I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?
    Originally posted by epm-84
    Vodafone confirmed in writing to me that my account was closed. However, it still showed as open on my credit file reports. They'd left a balance on it of a few pence.
    Originally posted by KittenChops
    Hi epm-84 and KittenChops,

    If you still need help with your respective accounts, please email me via the form here.

    To access the form you'll need to enter the code WRT135.

    As well as stating your query in the question box, please also quote "MSE Forum".

    Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that it's been received.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Ryan806
    • By Ryan806 14th Feb 18, 9:33 AM
    • 2 Posts
    • 0 Thanks
    Ryan806
    Hello Lee I am having the same issue with a account which has been cancelled for several months but showing as open with £0 balance. I submitted a form also my ref is #18057888

    Cheers
    Last edited by Ryan806; 14-02-2018 at 9:59 AM.
  • Vodafone
    Hi Ryan806,

    Thanks for making me aware of your query.

    I've got your email and I'll get back to you as soon as possible.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Ryan806
    • By Ryan806 14th Feb 18, 5:20 PM
    • 2 Posts
    • 0 Thanks
    Ryan806
    Hi Lee. This has already been dealt with by the directors office, thanks for helping anyway.
  • Vodafone
    Hi Ryan806,

    Thanks for letting me know that it's all sorted.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Jessness
    • By Jessness 18th Feb 18, 6:20 PM
    • 1 Posts
    • 0 Thanks
    Jessness
    Exact same thing has happened to me - Vodafone is showing as an open credit account despite me leaving them last April, after a lot of grief and hassle! Glad I spotted it on my credit report now before I apply for a mortgage.
    Have filled in the form - WRT135 [#18088478] - so hope to get this sorted soon.
  • Vodafone
    Hi Jessness,

    Thanks for making me aware of this.

    I've checked your email reference and can see that one of my colleagues replied to you a couple of days ago.

    If you need any further help, just reply to our email.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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