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  • FIRST POST
    • helcat26
    • By helcat26 4th Feb 18, 10:19 PM
    • 1,068Posts
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    helcat26
    Itemtracking says delivered but I do not have it
    • #1
    • 4th Feb 18, 10:19 PM
    Itemtracking says delivered but I do not have it 4th Feb 18 at 10:19 PM
    Hi
    I recently bought some jewellery from US on ebay. I know dumb. Waiting and waiting. 3 different tracking companies codes provided. I tried tracking last night and it said delivered. On Friday. ? I have not got it. I have asked neighbours. I was working at home all day except brief 45 min gym.
    I have emailed seller and asked where it has been delivered to.
    What else can I do- this was quite expensive.
Page 1
    • RFW
    • By RFW 4th Feb 18, 11:08 PM
    • 8,712 Posts
    • 5,075 Thanks
    RFW
    • #2
    • 4th Feb 18, 11:08 PM
    • #2
    • 4th Feb 18, 11:08 PM
    Hi
    I recently bought some jewellery from US on ebay. I know dumb. Waiting and waiting. 3 different tracking companies codes provided. I tried tracking last night and it said delivered. On Friday. ? I have not got it. I have asked neighbours. I was working at home all day except brief 45 min gym.
    I have emailed seller and asked where it has been delivered to.
    What else can I do- this was quite expensive.
    Originally posted by helcat26
    Who is it tracked with in the UK?

    It does happen that it gets lost but still shows as tracked. If you can let the seller know and ask them to help with the courier they may end up getting a claim and be able to refund. Be careful not to open a case until you hear from the seller as they can upload the delivery details and you may not get a refund.

    As a seller a similar thing happened to me and the buyer opened a case, which was the first I knew of it. I uploaded the tracking details and Ebay found in my favour. Fortunately for the buyer I contacted the courier and they found that the driver had lied on tracking and eventually paid on a claim and by then I'd refunded the buyer anyway.
    .
    • Tealblue
    • By Tealblue 4th Feb 18, 11:10 PM
    • 742 Posts
    • 1,079 Thanks
    Tealblue
    • #3
    • 4th Feb 18, 11:10 PM
    • #3
    • 4th Feb 18, 11:10 PM
    Not dumb at all if the seller had good feedback and provided tracking info (although not sure why there are 3 codes...?).

    Probably best to wait and see what the seller has to say - it is very common for couriers to deliver to a neighbour and be less than scrupulous about putting a card through the door of the intended recipient.
    • charlies_mum
    • By charlies_mum 5th Feb 18, 2:11 PM
    • 6,982 Posts
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    charlies_mum
    • #4
    • 5th Feb 18, 2:11 PM
    • #4
    • 5th Feb 18, 2:11 PM
    You say that the item is quite expensive. If it's over 120 you will have to pay customs charges, so if this is the case it may be being held by the carriers pending payment.
    You're only young once, but you can be immature forever
    • soolin
    • By soolin 5th Feb 18, 4:47 PM
    • 60,457 Posts
    • 43,098 Thanks
    soolin
    • #5
    • 5th Feb 18, 4:47 PM
    • #5
    • 5th Feb 18, 4:47 PM
    You say that the item is quite expensive. If it's over 120 you will have to pay customs charges, so if this is the case it may be being held by the carriers pending payment.
    Originally posted by charlies_mum
    120? charges start at goods and postage declared at 15 or more- but yes I agree, I wonder if there is an issue with it being 'delivered' to HMRC rather than the OP.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Tealblue
    • By Tealblue 5th Feb 18, 5:25 PM
    • 742 Posts
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    Tealblue
    • #6
    • 5th Feb 18, 5:25 PM
    • #6
    • 5th Feb 18, 5:25 PM
    120? charges start at goods and postage declared at 15 or more- but yes I agree, I wonder if there is an issue with it being 'delivered' to HMRC rather than the OP.
    Originally posted by soolin
    Entirely possible, but I regularly buy from the US and when things are being held on entry to the UK, the tracking normally says something which tallies with this. I've never had something marked as 'delivered' when it is still in the tender care of Customs.
    • soolin
    • By soolin 5th Feb 18, 5:32 PM
    • 60,457 Posts
    • 43,098 Thanks
    soolin
    • #7
    • 5th Feb 18, 5:32 PM
    • #7
    • 5th Feb 18, 5:32 PM
    Entirely possible, but I regularly buy from the US and when things are being held on entry to the UK, the tracking normally says something which tallies with this. I've never had something marked as 'delivered' when it is still in the tender care of Customs.
    Originally posted by Tealblue
    I have had this scenario, but it was quite a while ago so it might just have been a glitch. Mine was via DHL, it showed as delivered but by the time I had got a response from the seller (which took a few days) I had already had a message from DHL asking me to pay my invoice online so that the item could be delivered to my address. I suspect in my instance DHL had tried to deliver and forgotten to leave a card and had inadvertently marked it as delivered- only to retain the item pending my payment.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • charlies_mum
    • By charlies_mum 5th Feb 18, 5:43 PM
    • 6,982 Posts
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    charlies_mum
    • #8
    • 5th Feb 18, 5:43 PM
    • #8
    • 5th Feb 18, 5:43 PM
    120? charges start at goods and postage declared at 15 or more- but yes I agree, I wonder if there is an issue with it being 'delivered' to HMRC rather than the OP.
    Originally posted by soolin
    I googled customs duty on goods coming into uk from USA and it came up with this

    If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over 120 value) and Import VAT (if over 18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is 7 or less.
    UK Buying USA Import VAT Customs Duty Parcel Force Fees | eBay
    www.ebay.co.uk gds UK-Buying-US...

    But didn't realise it was eBay so probably completely wrong
    You're only young once, but you can be immature forever
    • martindow
    • By martindow 6th Feb 18, 10:01 AM
    • 7,583 Posts
    • 4,311 Thanks
    martindow
    • #9
    • 6th Feb 18, 10:01 AM
    • #9
    • 6th Feb 18, 10:01 AM
    I googled customs duty on goods coming into uk from USA and it came up with this

    If you buy goods online from outside the EU for delivery to the UK, you'll have to pay Customs Duty (if over 120 value) and Import VAT (if over 18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is 7 or less.
    UK Buying USA Import VAT Customs Duty Parcel Force Fees | eBay
    www.ebay.co.uk gds UK-Buying-US...

    But didn't realise it was eBay so probably completely wrong
    Originally posted by charlies_mum
    That is out of date and it's reduced to 15 as others have mentioned - see section 2.3 here

    https://www.gov.uk/government/publications/notice-143-a-guide-for-international-post-users/notice-143-a-guide-for-international-post-users
    • helcat26
    • By helcat26 8th Feb 18, 3:51 PM
    • 1,068 Posts
    • 2,787 Thanks
    helcat26
    Resolved
    Well it all ended well.
    The seller used Ebay Priority global shipping and I did online chat with them and they could not track a name location or signature, so I have been refunded and the seller has be re-imbursed with shipping insurance.
    They were really nice.
    We could track it up to the last courier used in the UK.


    It was not a customs issue by the way.


    I think I will be wary of buying expensive stuff overseas but the support team were very helpful.
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